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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needed to update my 91 year old mother’s telephone connection due to her having the old copper wires. Called and received advice from their team. Called back when promised and immediate quote given. S... See more
Company replied
Excellent service from start to finish. Easy to understand quotation. Fast delivery. Easy to understand set up instructions. Good quality equipment. Above all always on the end of the phone which they... See more
We needed to add Broadband to an existing phone and wasn't sure of the best way to do this. I spoke to Tony on the Provision team who explained my options and I chose the Home2Phone. When an issue a... See more
Company replied
Company details
- Telecommunications Service Provider
- Cell Phone Store
- Data Destruction Equipment Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Contractor
Written by the company
No hidden costs landline phones for Seniors or Pensioners - Telephone Line Only for Senior Citizen, Retired People, Pension Credit Customers and Care Homes - From just £12.97 a month including VAT. Safeguarding your telephone number - Multi number mobile SIM service. Instead of disconnecting your home number, simply transfer it to our Home2Mobile SIM card. And safeguard your telephone number. NO Smartphone needed.
Contact info
Registered offices in Wimborne, Dorset, BH21 7SB, Dorset, United Kingdom
- 0330 122 0000
- solutions@simpletelecoms.co.uk
- www.simpletelecoms.co.uk
4.7
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My Dad was having his phone line…
My Dad was having his phone line transferred to digital from Copper line. After the engineer visited he has been left with no outgoing or incoming telephone line. No idea when this work will be completed.
15 May 2025
Reply from Simple Telecommunications Ltd
Hi Margaret,
Thank you for taking the time to leave a review.
We always take full responsibility when a mistake is on our side. However, in this case, the issue with the installation at your address was due to Openreach and unfortunately outside of our control.
Our team made every effort to support you and liaise with Openreach throughout the process. It turns out the engineer was unable to access the telegraph pole in the village, which requires a specialist hoist engineer — something that even the attending Openreach engineer would not have been aware of prior to the visit.
With this in mind, we feel that the one-star review doesn’t accurately reflect the service we provided, but rather the limitations caused by Openreach’s infrastructure and procedures.
We truly value your feedback and are always here to help in any way we can.
Best regards,
Simple Telecoms
Once again simple telecom were great
Once again using simple telecom was eady and so nice to have conversations with a real person who always had the relevant information and resolved problems quickly and efficiently
6 May 2025
Just been reliable trustworthy…
Just been reliable trustworthy understanding elderly people. Great customer service and lovely idea to help pensioners
14 May 2025
There is always someone knowledgeable…
There is always someone knowledgeable to give you advice, even if they have to ring you back, they always do. Very professional service
14 April 2025
Reply from Simple Telecommunications Ltd
Hi Anthony,
Thank you so much for your kind words! We're really pleased to hear that you've had a positive experience with our team. Providing helpful, knowledgeable service is something we take great pride in, and it's great to know that it's making a difference.
If you ever need anything else, we're just a call away on 030 122 0000
Kind regards
Simple Telecoms
Great system.
Was looking for a cheaper telephone system for my elderly mother who didn't want a mobile, this fitted the bill.
No problems with supply and switch over went as scheduled.
Everything fine so far.
7 May 2025
Reply from Simple Telecommunications Ltd
Hi Brian,
Thank you so much for your kind feedback! We're really glad to hear that the system worked well for your mother and that the switch-over was smooth.
It's great to know it's meeting your needs so far. If you ever need any assistance or have questions down the line, we're always here to help on 0330 122 0000
Kind regards
Simple Telecoms
When i needed a new landline,i found…
When i needed a new landline,i found Simple on the internet,who set up everything,arranging for Openreach to adopt the linr,enabling me to keep my existing number.
29 April 2025
Reply from Simple Telecommunications Ltd
Hi Nigel,
Thank you so much for your kind review! We're delighted to hear that we could help set up your new landline and ensure you kept your existing number.
We aim to make the process as smooth and stress-free as possible, and it's great to know we delivered that for you. If you ever need anything else, we're just a call away on 0330 122 0000
Kind regards
Simple Telecoms
Simple but professional and courteous.
You made things simple but in a professional and courteous manner. The customer service experience was excellent with prompt, clear and friendly communication. Great job.
23 April 2025
Reply from Simple Telecommunications Ltd
Hi Steven,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and that our team made things simple while maintaining professionalism.
Providing clear, friendly, and prompt communication is always our goal, and it's great to know we hit the mark. We truly appreciate your feedback and look forward to serving you again in the future!
Kind regards
Simple Telecoms
Great service.
Great service.
No internet needed for the phone.
A good resolution at a reasonable price and no long contracts.
23 April 2025
Reply from Simple Telecommunications Ltd
Hi Carole,
Thank you so much for your kind review! We're glad to hear you're happy with the service — especially the simplicity of no internet required, great call quality, and flexible pricing with no long-term commitments. If you ever need any support or have questions, we're always here to help. Just give us a call on 0330 122 0000
Kind regards
Simple Telecoms
It was a very simple and quick transfer…
It was a very simple and quick transfer of mums telephone. She was able to keep her original number which was very helpful.
22 April 2025
Reply from Simple Telecommunications Ltd
Hi Evelyn,
Thank you so much for your kind review! We're really pleased to hear the transfer process was quick and straightforward, and that your mum was able to keep her original number — we know how important that can be.
If you ever need anything else or have any questions, we’re always here to help, just give us a call on 0330 122 0000
Kind regards
Simple Telecoms
Waited a little while for the router to…
Waited a little while for the router to come but it was the Easter Holliday but it was very easy to setup and it’s is working fine
24 April 2025
Reply from Simple Telecommunications Ltd
Hi Sharon,
Thank you so much for your feedback! We appreciate your patience over the Easter holiday period, and we’re glad to hear that the setup was easy and everything is working well.
If you ever need any support or have any questions, we’re always here to help. Enjoy your service.
Kind regards
Simple Telecoms
Wish we'd moved sooner!
Easy to understand package, a good choice of service.
Prompt response, a very good price for what we require.
Last, but definitely not least, easy to communicate with! When we did have questions about our new supply, we got a swift response from a named person.
Other telecommunications companies could learn a lot from these people!
9 April 2025
Reply from Simple Telecommunications Ltd
Hi Amanda,
Thank you so much for your kind words.
We're really pleased to hear that you found our service easy to understand, good value, and responsive. We pride ourselves on clear communication and personal support, so it means a lot to know that stood out to you. If you ever need anything in the future, we're just a message or call away on 0330 122 0000
Thanks again for choosing us
Kind regards
Simple Telecoms
Landline switched…
Very good service had one or two points that wanted answers but was sorted quickly and efficiently. We were switched over before we realised and phone is working as it should. A very good service would recommend to anybody.
15 April 2025
Reply from Simple Telecommunications Ltd
Hi Dale,
Thank you so much for your kind words. We're really pleased to hear everything was sorted quickly and efficiently for you. It's great to know the switch went smoothly and your phone is working just as it should.
We truly appreciate the recommendation -thanks again for choosing us.
Kind regards
Simple Telecoms
The Customer Service was excellent.
The Customer Service was excellent.
The new digital phone worked well and as explained.
We retained the original number which was important to us.
9 April 2025
Reply from Simple Telecommunications Ltd
Hi Richard,
Thank you so much for your kind words.
We're delighted to hear that you're happy with the customer service and that everything worked just as expected.
Keeping your original number is something we know matters, so we're glad we could make that happen for you. If you ever need anything else, we’re always here to help. Just give the team a call on 0330 122 0000
Kind regards
Simple Telecoms
All completed satisfactorily
All completed now including taking original phone number. Would have been 5 stars but a significant delay between paying and receiving equipment. My Dad was without a landline for a day despite at least 2 weeks notice and eleven days since payment. I contacted Simpletelecomms and to be fair they sent the router out that day and it arrived the next day. Some connection problems at first but these were solved quickly the same day once the engineers were informed. Overall glad I went with this company.
4 April 2025
Reply from Simple Telecommunications Ltd
Hi Hazel,
Thank you for taking the time to leave a review.
We’ve reviewed your order and can confirm there was a delay between the payment being made and the order being dispatched. We sincerely apologise for this. It appears the delay was due to our recent transition to a new accounts system, which unfortunately caused a temporary backlog in processing some orders.
We appreciate your patience and understanding.
Kind regards,
Simple Telecoms
My experience was a little difficult as…
My experience was a little difficult as no instructions sent with the equipment and also I was not advised that I could not contact mobile numbers which is the only way to contact family any thank you
19 March 2025
Reply from Simple Telecommunications Ltd
Hi Janet,
Thank you for taking the time to leave a review.
We don’t include instructions in the box because, in the event the unit is lost or stolen in transit, it would contain sensitive account information and setup details. Instead, we send an email with all the necessary instructions before shipping. We’ve checked our records and can confirm this was sent on March 11th, outlining the three-step connection process.
Regarding your ability to call mobile phones, we’ve verified that this feature is fully enabled. It’s likely that the restriction was due to an ongoing number port, which may have temporarily affected outbound calls. This is no longer the case, and you should now be able to call both landlines and mobiles without issue.
The only restriction in place is for calls to personal mobile numbers that appear standard but are actually premium-rate, making them significantly more expensive.
If you’re still experiencing any difficulties, please don’t hesitate to contact our team at 0330 122 0000.
Best regards,
Simple Telecoms
Brilliant
Fairly simple to apply
All installation and set up went smoothly.
Call center quick, friendly and efficient.
Worked without buying new phone
Great price.
Ace for those who just want just a simple phone service
24 March 2025
Reply from Simple Telecommunications Ltd
Hi Rodney,
Thank you for your wonderful review! We're delighted to hear that the setup was smooth and that our call centre team provided quick and friendly support.
It's great to know you're enjoying the service without needing a new phone. We appreciate your support and are always here if you need anything. Enjoy your simple and reliable phone service.
Kind regards
Simple Telecoms
Absolutely brilliant
From speaking to John to enquire,right through to set up was flawless. Excellent customer service. Bought package for parents and has been a dream to install, and runs perfectly.
24 March 2025
Reply from Simple Telecommunications Ltd
Hi Louise,
Thank you so much for your kind words.
We're delighted to hear that your experience—from inquiry to setup—was smooth and hassle-free, and will pass on your comments to John.
Providing excellent customer service is our top priority, and we're thrilled that your parents are enjoying the service. If you ever need any assistance, we're always here to help.
Kind regards
Simple Telecoms
Very helpful ,gave me time on the phone…
Very helpful ,gave me time on the phone ,transition of old number was put in place all went well ,thankyou
3 March 2025
Reply from Simple Telecommunications Ltd
Hi Sian,
Thank you so much for your kind words! We're delighted to hear that everything went smoothly with your number transition. It was our pleasure to assist you, and if you ever need anything in the future, we're always here to help. Enjoy your service.
Kind regards
Simple telecoms
A great company
A great company. Friendly and polite.
Mum as with them for nearly five years.
They answer the phone quickly, I have never had to wait or have call backs etc.
They advised me as to which phone and internet connection was best for mum.
It would be wonderful if more companies were like this one.
4 March 2025
Unprompted review
Reply from Simple Telecommunications Ltd
Hi Fred,
Thank you so much for your kind words. We’re delighted to hear that your mum has been with us for nearly five years and that you’ve had such a positive experience with our service.
Providing friendly, reliable, and helpful support is what we strive for, so it truly means a lot to know we’ve met your expectations.
If there’s ever anything we can do for you or your mum, don’t hesitate to reach out. We appreciate your support.
Kind regards
Simple Telecoms
Really good deal if you just need a…
Really good deal if you just need a landline easy to set up and good communication when needed recomended
28 February 2025
Reply from Simple Telecommunications Ltd
Hi Howard,
Thank you for your kind review! We're glad to hear that you found our service easy to set up and that our communication met your expectations.
If you ever need any assistance, we're always happy to help. Thanks for recommending us.
Kind regards
Simple Telecoms
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