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SimplePractice Reviews 

1,609
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the platform's user-friendly interface, noting that features like customizable templates and all-in-one scheduling help streamline daily administrative tasks. Many practitioners find that the software saves valuable time, letting them focus more effectively on client care and clinical documentation without unnecessary complications. However, some customers also noted significant difficulties regarding customer service responsiveness and onboarding accessibility. Reviewers expressed frustration over unhelpful automated responses, long delays, and a lack of live assistance when trying to resolve technical problems or software integration. Others mentioned unexpected price increases and occasional glitches during updates that impacted their daily work.

What people talk about most

User experience

Consumers find user experience to be ambiguous, with strongly contrasting opinions reported across reviews.... See more

Service

Reviewers mention ambiguous feedback about service, with opinions sharply divided. While some consumers... See more

Customer service

Clients share ambiguous opinions on customer service. Reviewers frequently report that getting in touch with... See more

Website

Customers had ambiguous experiences with website features and overall navigation. Some reviewers praised the... See more

Application

Customers consistently note ambiguous experiences with the app, highlighting both recent efficiency... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Simple Practice has made lots of improvements lately but gosh do they feel expensive. The platform isn’t bad though.

Company replied

Rated 4 out of 5 stars

I have been using Simple Practice for several years now. I find it very easy to use. Billing is now a breeze. Previously it would take me hours to bill, pay postage, etc. Now it takes only a few minut... See more

Company replied

Rated 4 out of 5 stars

I have been using simple practice since 2021 and I have nothing but positive things to say. Whenever I ran into an issue it was quickly resolved. The AI experience has been super helpful as it helps... See more

Rated 4 out of 5 stars

I am a new solo private practice provider. I chose SimplePractice due to a colleague's endorsement. However, I chose SimplePractice for the Client Portal app for patients, the ability to set up a simp... See more

Company replied


Company details

  1. Business to Business Service
  2. Cloud Computing Service
  3. Software Company
  4. Software Vendor
  5. Video Conferencing Service

Written by the company

SimplePractice is a top-rated EHR software and all-in-one practice management solution for health and wellness providers. More than 200,000 providers trust SimplePractice to start and build their business through industry leading EHR software, ongoing education, and powerful tools that connect them to clients seeking care. While using this practice management software, practitioners are able to access everything they need from seamless appointment scheduling, billing, and payments to HIPAA-compliant Telehealth, insurance claim filing, and more. SimplePractice also enhances the client experience with an easy-to-use client portal as well as a clinician directory that lets them find and request an appointment directly with the right therapist. Recognized by Built In as one of the Best Midsize Companies to Work For in Los Angeles in 2022, SimplePractice is proud to pave the future of healthtech. Sign up for a free, 30-day trial today to try it out for yourself.

SimplePractice

Written by the company

Grow your business, focus on your clients, and let SimplePractice handle the rest.
More than 200,000 providers trust SimplePractice to start and build their business through industry leading EHR software, ongoing education, and powerful tools that connect them to clients seeking care.

Contact info

2.9

Average

TrustScore 3 out of 5

2K reviews

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2.9

All reviews

(1,609)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

I like Simple Practice

Simple Practice is a great platform for me to use as a solo private practice owner. I can provide telehealth sessions with my clients. I can use the treatment template for my treatment plan and my note. I can use Simple Practice to submit my claims. Again, a great website.

27 July 2023
Unprompted review
Rated 5 out of 5 stars

Convenient and easy to use

I was able to set up my entire EHR in just a few days - including formatting my own intake docs, assessments, and note templates. The integrated video option and Stripe features are very convenient. Everything has been straight forward and easy to use; I have not had any issues with the software at all since I started using it for my practice a few months back.

29 July 2023
Unprompted review
Rated 5 out of 5 stars

Newbie who switched to Simple Practice and thrilled with results

Simple Practice has completely delivered on all my needs as a new private practice owner. I started with another EHR system and found it difficult to learn. Simple Practice was intuitive and their support base helpful. I was concerned that support was web-based rather than by phone but I've had my questions answered quickly and thoroughly via email. I was also intimidated by insurance billing. Their system has been clear, easy, quick, and seamless to interface with insurance companies and keep records of payments. I would highly recommend!

28 July 2023
Unprompted review
Rated 5 out of 5 stars

Easy to Use, Great Platform

I moved to SimplePractice from a previous therapy platform and have been really impressed by how easy to use it has been. I can keep up with notes, scheduling, billing, and reminders all in one place. It has definitely taken a lot of my administrative load.

28 July 2023
Unprompted review
Rated 5 out of 5 stars

Therapist's best friend

As someone who has been a therapist for 5+ years I have to say that SimplePractice has been such an easy platform to use and really takes a lot of difficulty out of managing my own practice now that I have ventured out on my own. Having tried one other platform SimplePractice is definitely the way to go!

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Thank you SimplePractice

SimplePractice has been an excellent EHR system for me as I started my private practice. It’s a good quality system with an abundant number of resources. The forms and questionnaires available on the platform have been very helpful. I am grateful for the help center’s timely responses to my questions.

28 July 2023
Unprompted review
Rated 5 out of 5 stars

I love SimplePractice

I love SimplePractice! It allows me to manage my appointments and documentation all in one place. It's easy to use and navigate. I enjoy the free webinars. I also enjoy being able to provide HIPPA safe virtual appointments.

19 July 2023
Unprompted review
Rated 4 out of 5 stars

So far my experience has been a positive one.

So far my experience has been successful. Being able to submit claims on line has been fairly easy and getting the account set up was also streamlined by the numerous tutorials. The only thing I would like to see is a more convenient access to the treatment plan for review.

28 July 2023
Unprompted review
Rated 5 out of 5 stars

Using Simple Practice since 2015

I have been using Simple Practice since 2015. I am so glad I started with them when my own practice was just beginning. It helped me get organized and understand what I needed to do. Now, years later, it still works so well for me. Anywhere I go, I can sign on for my schedule, see a clients history, or do an appointment online. Without Simple Practice I would have never been able to be as organized and on top of things.

28 July 2023
Unprompted review
Rated 5 out of 5 stars

Helpful System!

I would say my favorite aspect of SimplePractice is the seamless automatic billing process. I also love how easy it is to make & send superbills. I wish there was a better feature for when I run support groups (I have to put individual appointment blocks for each participant).

27 July 2023
Unprompted review
Rated 5 out of 5 stars

SimplePractice

SimplePractice makes scheduling and note taking easy to use and efficient. The website is easy to use and comes with lots of resources which is especially helpful for a clinician learning to navigate private practice.

26 July 2023
Unprompted review
Rated 5 out of 5 stars

Living up to their name!

Simple Practice truly lives up to their name! It is very user friendly and the help desk is responsive and quick. I have used 4 other electronic systems this has honestly been the easiest to use personalize.

26 April 2023
Unprompted review
Rated 5 out of 5 stars

Seamless Platform

Simple Practice has provided me with a seamless transition into private practice with my clients. I’m pretty tech savvy so it was a simple adjustment to the platform. I’ve been able to communicate with clients, schedule & get things done in a timely manner. There has only been 1 instance in over 80 hours of seeing clients where Simple Practice was having an issue.

26 July 2023
Unprompted review
Rated 5 out of 5 stars

Great customizable experience

I am a sole proprietor with a small private practice and simple practice has been excellent. I can choose what kind of note I want, craft simple treatment plans for a very affordable rate. I have been very happy.

26 July 2023
Unprompted review
Rated 5 out of 5 stars

Simple Practice is practical & comprehensive

Simple Practice has been a great resource as I developed a private practice following many years working in agency/hospital settings. I appreciate the ease of administrative functions like Autopay, automated appointment reminders and sending forms and questionnaires to clients. My clients love this too! Clinical documentation is also easy to customize and track. I recommend Simple Practice to colleagues all the time.

26 July 2023
Unprompted review
Rated 4 out of 5 stars

Appreciative of SP's active development of new capabilities

There have been quite a few helpful drops of new capabilities. This has shown the company's active investment in meeting providers' needs and wants. My only real complaint is that when I was new to the system I could have used more access to immediate support rather than having to jump through hoops to figure things out or get in touch with a specialist who could guide me through. Other than this, SP has been basically flawless in terms of providing what I need for my business.

25 July 2023
Unprompted review
Rated 3 out of 5 stars

Good all-in-one Platform

I initially chose Simple Practice for my therapy private practice for its functionality and all-in-one platform. It serves its purpose to provide an all-in-one software. Everything was easy to set up and fairly easy to navigate. I also love that they offer training and have a great spread of blog posts to contribute to my practice knowledge.

A few things to consider, that I don't think work well. The platform has a lot of parts, navigating that to customize your individual practice can be a bit overwhelming. I also unfortunately signed up right when their packages changed, which is been disappointing. As a base package holder, I feel they have removed a few key features for any practice and the only option is to upgrade my package to something where I would not use the majority of the functions I need. It would be nice to have add-on options to combat paying for an upgraded package to only use one additional feature.

overall decent platform would recommend for their ease of use and all-in-one design. would caution on picking the right package option for you and your practice which may result in either overpaying or missing out on some key functions.

25 July 2023
Unprompted review

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