Simplehuman UK Reviews 1,555

I enquired late on a Saturday night whether a spare part (a spring) was available for an 8 year old 40l stainless steel bin. I was contacted the following day, by an advisor who told me as it had a 10 year warranty it would be covered. As I still had a copy of the invoice, by later that same day a bin was on its way to me. Shipping issues to Jersey ensued, but the customer team were extremely diligent in trying to sort out these out, meaning that I now have a shiny new bin to replace my old one. Excellent customer service and a real treat to deal a team who were keen to resolve my issue quickly. Highly recommended.

Dealt with a lovely CS representative Phoebe M.

It’s rare you email as CS department for an issue and it’s resolved within an hour. Lovely to deal with the same representative too.

Thanks Simplehuman.

All went good but l would be more appreciated if you explained how the return procedure goes. I had to ask several shops and call to finally understand That with fedex , they come to collect the parcel them selves.

Excellent customer service Dealt with my problem very quickly great company very efficient

Laarni was very helpful and speedy. She answered my query quickly and gave me the correct assistance I needed.

Contacted customer services having low expectaions, as I had lost the receipt and could not prove purchase of an illuminated mirror. I found customer services very helpful and very quick in resolving my problem even without the proof of purchase.

Simple Human has been very, very generous in that they have offered to send me a sample of their black wheelie bin liners to see of it will fit ! I have never had that experience before! The are so amazing!

Superb quality and stylish products with fantastic customer service when plastic inner developed cracks after years of use - fast replacement.

Phoebe was very helpful, she went back to the courier to give them delivery directions. Thank you.

The best customer care I’ve received in a very long time!!!!
Worth the investment!

: Outstanding Customer Service – Soap Dispenser Replacement

Dear Laarni and the Simplehuman Support Team,

I wanted to take a moment to thank you for the truly outstanding service I received. You resolved my soap dispenser issue swiftly and offered a replacement without hesitation — a level of care and efficiency that exceeded all expectations.

It’s rare to experience such genuine customer focus, and I’m genuinely impressed by how easy and reassuring the process was from start to finish. Please pass on my appreciation to everyone involved.

I purchased a Simple Human illuminated magnifying mirror last August 2025. Recently, it had stopped charging and working. Therefore I contacted Customer Services via email and they immediately responded. Once they had confirmed details of purchase, and after sending a short video of the issue ( all on the same day the issue was raised) I received an email saying they would be sending me a new replacement - It arrived today, 2 days after issue was raised! Amazing customer service .. if only all companies could operate in this way ..Thank you service team, I would highly recommend Simplehuman

Shocking service
I called their customer service
Explained
You can see below, they say they dealt with my complaint
They did not !!
My address and details were given over the phone
No apology
But told to screw into my tiles
Had to jump through hoops to get the useless sticking plate replaced.
Video
Proof of purchase
They said screw into my expensive tiles!!!
Don’t sell a product that doesn’t work
I still haven’t received the replaced plates

Reported the problem in the morning and received a replacement the next day. It doesn’t get any better than that

This is Phoebe Mwrigi
I wanted to take a moment to sincerely thank you for the outstanding support you provided in delivering the inner bin box, even though the model of the bin has already been discontinued. The fact that you arranged this completely free of cost was both unexpected and deeply appreciated.

Your colleague Phoebe was especially wonderful to deal with. She was incredibly warm, responsive, and genuinely helpful throughout the process. Her approach reflected a level of care and professionalism that is increasingly rare to see.

This experience truly reflects the spirit of your brand. The name Simplehuman could not be more appropriate — the kindness, empathy, and willingness to help demonstrated by your team embodies exactly that. In a world where customer service can often feel transactional, this gesture stood out as something truly human.

There are very few occasions where service leaves such a lasting impression. What you did was not just helpful — it reinforced my trust that there are still organizations that genuinely care about their customers.

Please extend my sincere thanks to Phoebe and the wider team. Your actions speak volumes about the culture of your company.

Hannah from the customer service team was empathetic and arranged a replacement bin to be sent out promptly.
I would be confident buying Simple Human products again.

Product and after service has been great, would highly recommend the trio wall mount pump

Everything went well. I was able to speak with competent, professional, and friendly people who were able to answer all my questions.

The plastic hinge on our 8 year old double bin snapped. I contacted Customer Services and was delighted to be informed that there was a 10 year warranty on the bin. Within three days of my initial enquiry, a new replacement bin was delivered. The customer service was outstanding!