Silver Saints Reviews 2,716

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and the high quality of their work. Many people highlight the excellent service received, noting that the entire process, from booking to job completion, is smooth and well-organized. Consumers frequently mention the staff's helpfulness, politeness, and ability to complete tasks to exceptional standards, often going above and beyond expectations. However, some customers also noted issues with pricing, finding it to be ambiguous or unexpectedly high for the service provided. A few other people also felt that the service was not always consistent, citing instances of plumbers incorrectly fitting items or appointments being canceled at the last minute. There were also occasional reports of staff rushing jobs, leading to unsatisfactory results or additional charges.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the professionalism, efficiency, and... See more

Service

Customers generally report positive experiences with the service, highlighting the professionalism,... See more

Price

Reviewers mention ambiguous feedback about price. While some customers found the charges reasonable,... See more

Booking process

People report positive experiences with the booking process. Many customers found it easy and straightforward... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers highlight the high standard of... See more

Based on these reviews

Rated 5 out of 5 stars

I've never given any company I've used 5-Stars until today, believing that there's always room for improvement even when good. I've met my match. Silver Saints ticks all the boxes: a) on time b)... See more

Rated 5 out of 5 stars

Just had a pleasant visit from Vasile from Silver Saints to do some repairs for me. He was clear and concise in his explanation of the problem and the fixes he made. It was not fully fixed on the fir... See more

Rated 5 out of 5 stars

We are repeat customers because we know the whole process from booking to getting the work done to paying is so professional and efficient. We will definitely use them again. A big thank you especial... See more

Rated 5 out of 5 stars

We had several different jobs to be done - attaching a security camera, fixing a wonky shed door, sealing a shower unit. Marco (the Silver Saint) did a great job on all of them - calm, methodical, res... See more


Company details

  1. Plumber
  2. Electrician
  3. Handyman

Information provided by various external sources

Silver Saints is London's premier handyman service. All our 'Saints' have decades of multi-trade experience which means there are few jobs under a roof Silver Saints can't do. We offer same-day bookings and guarantee Silver Service from Booking to Billing.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great service

Our handyman was efficient, courteous and carried out all tasks to a high level. He also offered to do additional tasks to make up the hour we had booked for.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Just had a pleasant visit from Vasile from Silver Saints to do some repairs for me. He was clear and concise in his explanation of the problem and the fixes he made. It was not fully fixed on the first job as replacement parts were needed but he made great effort to put in temporary fixes (and also went beyond in other problems he noticed that I didn't originally see). He also went ahead processing the follow up job.
Excellent service all round and from the 3 times I've used Silver Saints, he's the best handyman I've seen from them.

2 April 2026
Unprompted review
Rated 3 out of 5 stars

Hit and miss if I’m honest

Hit and miss if I’m honest. First guy we had was a total legend, came and fixed a leaky pipe and did so in good time, so polite and lovely.
Second guy also did a great job, but had an absolutely awful attitude. Needed aerials disconnecting and the holes filled. Used our products but still charged us for materials (£20!!). He was directed to free parking but still chose to get parking we got charged for, also £20. Told us he’d be back in 20 minutes for drying time then took 40, and then another 30 minute break the second time. I tried to query the invoice I got when I saw these charges as we were so upset, but the woman I emailed was quite dismissive, and refused any changes to the invoice.

I’ve spoke to multiple friends since who have had the same exact thing happen (first guy who comes is great, second is bad and invoices need to be queried!).

Hard to say whether to avoid or not but I wouldn’t recommend.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Great blind services

Robert was super efficient and skilled. He fixed my blinds and repositioned them as they should have been. He was on time and very nice. I could not recommend more highly!

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Pawel- Five Stars

Pawel was friendly, professional and focused on the job at hand. He did lots of odd jobs in 2hrs, and he easily went with the flow when I threw a few unforeseen issues his way! My second time using Silver Saints and I’d definitely use them again.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Flat pack assembly.

Very pleasant phone manner, and the worker turned up within the time allotted. I was running out of options, as so many companies I phoned either did not call back as promised, or had such bad phone lines that I could not understand them. Silver Saints may not be the cheapest out there, but the service was superb, and the worker who turned up did a superb job, which I certainly would have found impossible.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

I had a terrible experience

I had a terrible experience. I had 6 jobs, which SS assured me could be handled by the employee they sent. When he arrived he explained he couldn’t do 3 of them (for reasons that later turned put to be untrue). He then turned the main stopcock off to fix the shower. He left the shower unfixed, and not known to me left the stopcock turned off. When we had no water at all after he left, I couldn’t contact anyone st SS because their office is closed at the weekend. I had to get another emergency plumber out (I have an elderly and confused mum to look after). By the time he arrived there were airlocks in the system and it cost a lot for me to reinstate our water. SS, when I finally managed to talk to them, said they would not cover a penny of the extra expenditure that was caused by the negligence of their employee. Never use this company, they have underqualified staff, no emergency cover for out of hours (despite being delighted to take the booking for out of hours work), and absolutely no responsibility for damages caused by their own staff. Can’t be trusted.

9 March 2026
Unprompted review
Silver Saints logo

Reply from Silver Saints

Dear Susan, I am sorry you have had to leave a review of this nature. I accept that things don't always go according to plan but always try to resolve any issues that may have been caused by one of our technicians.

Again I apologize unreservedly for the stop cock not being turned back on and the stress and frustration this may have caused both you and your mum.

As you know the Saint found a failed stop cock which he was trying to resolve and he simply did not remember that he had turned off another while trying to identify the correct water supply for your property. I'm afraid it is not the first nor last time it will happen to us or any other tradesmen.

I appreciate that you had to call out a 3rd party and, at no stage, have I questioned your reasoning for this or refused to cover this cost. This relates specifically to air locks that you claimed to be having following the water being turned back on. We offered to send one of our own technicians to check the stop cock and remedy the airlocks under guarantee and without charge that same day. You refused this offer and I explained that we wont be able to cover 3rd party costs for ongoing issues which we can resolve ourselves and without delay.

I hope this brings clarity to the situation.

Regards,

Jordan Taylor
Operations Director

Rated 5 out of 5 stars

Silver Saints will sort it out

A leaking tap and a shower mastic renewal were needed and Marco arrived on his motorbike the same day, evaluated the jobs and had one sorted within the hour and the tap within a couple of days. Marco worked cleanly and with expertise and I would certainly trust him and Silver Saints to solve my next household dilemma.

5 February 2026
Unprompted review

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