SILQMIST Reviews 223

TrustScore 3.5 out of 5

3.5

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See what reviewers are saying

Rated 5 out of 5 stars

I have been ordering from SilqMist for the longest time now, including wigs and bundles and I have never been disappointed. To start with their customer service is top tier, and they are always respo... See more

Rated 1 out of 5 stars

Dissapointed I tried to support a black owned business but I am very dissapointed. I ordered my hair thinking I will receive it within 3 to 5 days standard delivery. I ordered a closure from Ali... See more

Rated 5 out of 5 stars

I am loyal to Silqmist as their hair & customer service have never disappointed. One thing Silqmist could consider is loyalty cards lol but you do gain ‘Mist points’ each time you purchase from them.... See more

Company replied

Rated 1 out of 5 stars

Everyone needs to report this company to companies house and trading standards. They scam you by making you pay for express shipping, only to ship your order out 5 weeks after the order date. They won... See more

Company details

  1. Wig Shop
  2. Hair Extensions Supplier
  3. Hair Salon

Written by the company

We are a vertically integrated retailer of Luxurious Human Hair Wigs. Operating from our Salon in Dartford, UK.


Contact info

3.5

Average

TrustScore 3.5 out of 5

223 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Beautiful hair!!

I’ve been shopping here for 3+ years. So far my bundles have all been great quality & I can still use them. You can’t go wrong for quality hair

10 May 2024
Unprompted review
Rated 5 out of 5 stars

1 year+ experience

I have been with silqmist for over 1 year now, I only buy my wigs from them. The communication via Instagram is impeccable, the service is so personable - you are treated with respect at all times, and I’ve grown to build a lovely relationship with all that work there as I’ve been going consistently.

My hair is always done to perfection & they allow you to ask for the hair done a certain way and I feel comfortable saying what I do and don’t like.

10/10

My IG is @anishadior if anyone needs an honest review

17 May 2024
Unprompted review
Rated 5 out of 5 stars

A1 service

A1 service. My hair stylist was excellent and attentive. My colour was divine.

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality. Colours well. Still in great condition, on my third wear with minimal shed despite bleaching. Would 100% recommend!

24 May 2024
Unprompted review
Rated 4 out of 5 stars

I was happy with the closure wig I…

I was happy with the closure wig I brought. Very good quality hair and it lasted me a very long time. I got lots of compliments and many people asked where I purchased wig. I also paid a good price much cheaper then other places and for the price the quality was amazing

23 May 2023
Unprompted review
Rated 1 out of 5 stars

Bundles shed BADLY…

The quality of the bundles are very poor. I bought body wave bundles in October made a wig. I’ve worn it a total of three times the shedding of the bundles OMG TERRIBLE my bathroom floor will be covered in hair it is so bad. The bundles knot up when running my fingers through the hair. Better off going Ali grace my bundles are still going strong nearly 4 years on. Another thing at the time of my order I paid for Express then I was told my order would be delayed then I said could I get my express fee refunded they said no we sent back and fourth and then I just left it couldn’t be bothered. Then they sent me an email to say they are going to refund me the delivery cost. It’s like a supervisor saw the email chain and realised that was wrong. But anyways just avoid buying from this company I have not cut my bundles either the shedding is insane.

16 October 2023
Unprompted review
Rated 1 out of 5 stars

Terrible hair quality

Terrible hair quality. Took ages to arrive and the customer service post complaint was handled awfully. Absolute waste of money.

19 December 2023
Unprompted review
SILQMIST logo

Reply from SILQMIST

Dear Bianca,

We sincerely apologize for the delay in processing your order and any inconvenience this may have caused.
Please know that we take your feedback seriously, and we are actively working to address the issues you've raised as we are committed to providing quality hair products and excellent customer service.
Once again, we apologize for any inconvenience caused.

Rated 5 out of 5 stars

I had a great experience

I had a great experience. I needed hair urgently with fast shipping. Silqmist responded to my queries quickly and the hair was received the next day. The bundles are gorgeous and the quality of the transparent lace is amazing. I’ll be ordering again.
Thank you Silqmist!

7 March 2024
Unprompted review

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