While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Bicycle Repair Shop

Written by the company

We are a small, fully equipped workshop based in Bakers Yard, Exeter. Providing world class cycle servicing to any bicycle. With over 15 years experience, we’ve hit most corners of the cycle industry, including support for BBC charity events as well as MTB guiding and DH World Cup Race mechanics. We love to fix any thing pedal powered!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant service

I usually hate taking my bike into the bike shop for repairs as I'm made to feel like an idiot. But Jake is a super nice guy, really patient and incredibly helpful.

25 October 2024
Unprompted review
Silk Cycles  logo

Reply from Silk Cycles

Glad you enjoy your experience with us Dyfrig, thanks for your feedback! Hope to see you again soon!

Rated 5 out of 5 stars

Jake did a major renovation on my old…

Jake did a major renovation on my old bike at a good price enabling me to have a second bike for visitors to use. I'm excited about getting out with family and friends without the hassle of needing bike carriers.

28 September 2024
Unprompted review
Silk Cycles  logo

Reply from Silk Cycles

Thanks for your feedback Sue, hope you have a great time out cycling with your friends and family!

Rated 5 out of 5 stars

Friendly service

Friendly service, reliable and good value for money

23 September 2024
Unprompted review
Silk Cycles  logo

Reply from Silk Cycles

Thanks for your feedback Andy, glad you were happy with the value and service! Hope to see you again in the shop soon!

Rated 5 out of 5 stars

Best bike shop in Exeter

Really friendly and did a great job servicing my bike like new would highly recommend

26 September 2024
Unprompted review
Silk Cycles  logo

Reply from Silk Cycles

Thanks for your feedback Will, glad you were happy with your service, hopefully see you in the shop again!

Rated 5 out of 5 stars

The best bike shop in Exeter

Silk Cycles is the only place I take my bike now. Staff are friendly and the service is top notch.

Being in Marsh Barton, the shop is located nearby the cycle paths making everything that much easier.

Highly recommend 👍

20 April 2024
Unprompted review
Rated 5 out of 5 stars

Amazing mechanics!!

Amazing group of people, Jake being an ex works cup mechanic has been able to solve every issue I’ve had on the bike swiftly and most importantly in an affordable way, always sticking to my set budget and giving pointers as to what my bike may need!! If you’re looking at giving your bike some much needed care, a deep clean or a quick checkup silk cycles is the place to go. Would recommend highly!

15 February 2024
Unprompted review
Rated 5 out of 5 stars

Always excellent service from Jake

Always excellent service from Jake, with a friendly and welcoming air to any and all cyclists who pop in needing help. I wouldn’t hesitate to recommend him to anyone who needed bike repairs or supplies!

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Great friendly and professional service. Everything was explained and the rates were competitive. The best bike service I've had, would definitely recommend.

8 May 2024
Unprompted review
Silk Cycles  logo

Reply from Silk Cycles

Hey Lee,

Thanks for your feedback, great to hear you were so happy with your service! Hope to see you back in the shop again!

Silk Cycles Crew

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Took my Urban Arrow cargo bike for a gold Service and can really feel the difference. They’re not cheap, but worth every penny. Very professional, thorough with great advice.

29 November 2023
Unprompted review
Silk Cycles  logo

Reply from Silk Cycles

Thanks for your feedback Jack, glad we were able to help you with your cargo bike, hope to see you in the shop again soon!

Silk Cycles Crew

Rated 5 out of 5 stars

The boys at Silk helped me today and I…

The boys at Silk helped me today and I can't thank them enough! I'm riding John O'Groats to Lands End but on my way in to Exeter my crank arm fell off! I managed a roadside repair and got it to their shop.

They fixed my bike, let me degrease and clean my chain, use their tools and wouldn't take any money even though I really wanted to give them something as they were life savers!

They've helped me complete my journey and will be remembered. Top lads and really knew their stuff about bikes... thank you!

5 June 2023
Unprompted review
Silk Cycles  logo

Reply from Silk Cycles

Thanks for your feedback Mike, glad we were able to help you on your ride, hope to see you in the shop again soon!

Silk Cycles Crew

Rated 5 out of 5 stars

New groupset installation

New groupset installation - 11-speed Ultegra mechanical to replace my 10-year old 10-speed groupset. Jake was really helpful & my trusty Wilier is now better than ever - gears as smooth as butter, brakes excellent, he even machined the 11-speed cassette to fit on my 10-speed hubs - so happy. A top quality job!

20 January 2023
Unprompted review
Silk Cycles  logo

Reply from Silk Cycles

Thanks for your feedback Steve, glad we were able to help you with your bike, hope to see you in the shop again soon!

Silk Cycles Crew

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look