On arrival at ALT airport, finding the desk was not so easy but in the end ok. Transfer to hotel was fine but coming back, we waited 20 mins for people, which meant the coach was behind. The driver di... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The arrival (3.5.2025)was very different to our usual experience we have had with the company: We were waited for with Name sign which was fine, but then marched outside over busy roads without loo... See more
Great service, , good price, instructions easy to follow, all staff friendly and helpful. Can be a slight delay waiting for other flights to land but this is generally the same for all shuttle bus tr... See more
Collection was on time in what appeared a new / very clean bus. The driver made good.progress and clearly knew her route. The only issue I have with the service is that I never received the email co... See more
Company replied
Company details
- Transportation Service
- Airport Shuttle Service
- Bus and Coach Company
- International Airport
- Minibus Taxi Service
- Taxi Service
About Shuttle Direct
Written by the company
At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.
With our shuttle services 🚌 🚌 🚌, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.
If you're looking for something a little more private, we also offer private transportation services🚗 🚐. With our private transportation services, you'll have your own driver who will take you directly to your destination.
At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines 🧳 ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.
Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.👇 👇 👇 👇 👇
Contact info
Calle Emilio Ortuño, 15 - Benidorm Center Building, 03501, Benidorm, Spain
- +34 965 856 694
- customer.care@shuttledirect.com
- www.shuttledirect.com
4.2
Great
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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We booked a private transfer
We booked a private transfer, both journeys were on time, pleasant and helpful drivers.
31 March 2026
Always on time
Always on time. Professional drivers. Clean vehicles. Have used Shuttle Direct several times. Respond to requests on a timely basis.
30 March 2026
We have used the service many times.
We have used the service many times.
They are always on time and the drivers are professional and helpful.
31 March 2026
Booking process was easy enough and the…
Booking process was easy enough and the driver was waiting on time. No complaints here.
30 March 2026
Used Shuttle Direct many times
Used Shuttle Direct many times, have always been happy with the service and communication.
30 March 2026
Very good transfer
Very good transfer. Driver at the airport as planned and met at arrivals.
30 March 2026
Very efficient and professional service…
Very efficient and professional service at a low cost.
Certainly use them again. 100%
28 March 2026
We changed our pickup date and the…
We changed our pickup date and the company accommodated us. We are very happy with the service.
26 March 2026
Bad experience…
We had a delay and 40 hours before our flight and no way to communicate information about it, so no one waited and we had take a taxi.
On the way back a tiny car untidy car was provided with a tiny motor fit for a sewing machine that barely made it to the airport
28 March 2026
Reply from Shuttle Direct
Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced with your transfer, including the lack of communication regarding the delay before your flight and the condition of the vehicle provided on your return journey. This is not the standard of service we aim to deliver.
We understand how frustrating it must have been to be left without timely information and then to have to arrange alternative transport. We also regret that the return vehicle did not meet your expectations in terms of comfort and reliability.
We would appreciate the opportunity to look into this matter further and properly review what happened in your case. Could you please contact us directly at our support email with all information about this incident? This will allow us to investigate thoroughly and respond to you with a more detailed resolution.
Instructions for pick up were good
Instructions for pick up were good, arrived when you said you would and a good trip into the city and to our hotel. Same on the return to the airport rang to say would be a little earlier than arranged which was okay and a smooth trip back to the airport.
24 March 2026
Pick on time and a lovely smooth drive
Pick on time and a lovely smooth drive. Will definitely use again. You should extend the pick up area to San Juan de Capistrano as you would get more business lots of owners and rental guests.
28 March 2026
Instructions clear
Instructions clear. Didn't have to wait too long at the airport to leave. Very punctual on return trip.
24 March 2026
Easy transfer
Easy pick ups and drop offs right at the hotel.
Smaller return shuttle bus on rerun journey and back seats are a little to cramped an uncomfortable and I am not a larger person.
21 March 2026
We got picked up with our bike from…
We got picked up with our bike from the airport every thing was very smooth. On our return to the airport we were given a time two hours before the flight. When they hadn't arrived ten minutes late we rang them and assured they would be with us with in ten minutes. 30 minutes later still not there and ignoring my calls. They did arrive and we made our flight but not what you need
24 March 2026
Reply from Shuttle Direct
Thank you for taking the time to share your experience with us.
We’re very pleased to hear that your arrival transfer from the airport went smoothly, but we are truly sorry for the stress and inconvenience you experienced on your return journey. Being kept waiting—especially with a flight to catch—and not being able to reach the service supplier is not the level of service we aim to provide, and we completely understand your frustration.
Please accept our sincere apologies for the delay and the lack of communication during that time. This is not the standard we hold ourselves to, and we are currently reviewing what happened to ensure this does not occur again.
We’re relieved that you were still able to make your flight, but we fully recognize that the experience fell short of what you should expect from us.
Thank you again for your feedback—it helps us improve. We hope to have the opportunity to provide you with a much better experience in the future.
Had no issues with the shuttle
Had no issues with the shuttle, it was on time, clean and comfortable. Would use again
23 March 2026
Verry good
Verry good, friendly and warm service.
The only thing we didnt like was the fact that at the day off departure de had to call them to know what time the pick up was.
23 March 2026
My shuttle didn’t come in the end
My shuttle didn’t come in the end, they didn’t contact me beforehand to let me know they were still coming so I had to get a taxi to airport in the end. Wasted my money and my time
19 March 2026
Reply from Shuttle Direct
We are very sorry to hear about your experience with the shuttle service. We completely understand how frustrating and inconvenient it must have been not to receive any communication and to have to arrange alternative transport at the last minute.
Please accept our sincere apologies for the disruption.
We are currently investigating this matter with the service supplier to understand what went wrong. As soon as we receive further information, we will be in touch with you again with an update.
Thank you for bringing this to our attention, and we truly appreciate your patience while we look into this.
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