Although we had to wait for about 15 minutes at the airport due to our driver being delayed by traffic the return journey went smoothly, we were picked up in good time. Both drivers were charming and... See more
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Review summary
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Reviews shaping this summary
Unfortunately the pick up was 15 mins late(plus I was there 15 mins early) I reckoned he forgot to collect me as he went a very roundabout way after; heading into town and then back to the hotel... See more
After a short wait at airport for the other flights to arrive I was allocated stand and transport was there and effective drop off at all hotels. Only thing that would be helpful is to provide a bus... See more
The arrival (3.5.2025)was very different to our usual experience we have had with the company: We were waited for with Name sign which was fine, but then marched outside over busy roads without loo... See more
Company details
- Transportation Service
- Airport Shuttle Service
- Bus and Coach Company
- International Airport
- Minibus Taxi Service
- Taxi Service
About Shuttle Direct
Written by the company
At Shuttle Direct, we offer a wide range of transportation options that cater to both individuals and groups. Our transportation services are perfect for those who are looking for a comfortable and hassle-free way to get to their destination.
With our shuttle services 🚌 🚌 🚌, you'll be picked up from the airport and dropped off at your accommodation economically as you will be riding with other passengers in the same vehicle.
If you're looking for something a little more private, we also offer private transportation services🚗 🚐. With our private transportation services, you'll have your own driver who will take you directly to your destination.
At Shuttle Direct, we aim to provide the best possible transportation experience for our customers; whether you're traveling for business or pleasure, we're here to help. Our exclusive partnerships with top Online Tour Operators and Airlines 🧳 ✈️ allow us to offer tailored services for our business accounts. Get in touch to find out how we can help with your transportation needs.
Choose Shuttle Direct for your transportation needs, and experience the best level of comfort, convenience, and safety.👇 👇 👇 👇 👇
Contact info
Calle Emilio Ortuño, 15 - Benidorm Center Building, 03501, Benidorm, Spain
- +34 965 856 694
- customer.care@shuttledirect.com
- www.shuttledirect.com
4.2
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Misleading pick up information
Driver and drive was very good, however, the information provided regarding the meeting point for the driver in Faro airport and the reality are completely different. Having waited for over 20 minutes at the meeting point as advised on the travel voucher and unable to see anyone holding a sign as also advised, myself and two other passengers called the head office. At that point we are advised that you are supposed to call them when you come through arrivals. Completely misleading and not what is stated anywhere on their website or travel voucher.
21 April 2026
Unprompted review
Reply from Shuttle Direct
Thank you for taking the time to share your experience with us.
We are very sorry to hear about the confusion you encountered regarding the meeting point at Faro Airport. We understand how frustrating it must have been to wait without clear guidance, especially after following the instructions provided on your travel voucher. The discrepancy between the written information and the actual procedure is not acceptable, and we sincerely apologize for the inconvenience this caused you and your fellow passengers.
We are pleased to hear that once the transfer took place, both the driver and the journey met your expectations. However, your feedback about the arrival process is extremely important to us. We will be reviewing the instructions provided on our vouchers and website to ensure they are accurate, clear, and consistent, so situations like this are avoided in the future.
Thank you again for bringing this to our attention. Your comments will directly help us improve our service.
Great company to book with
Great company to book with, had to make changes 3 times to the same area but different dates, it was due to the airline cancellations it was no problem from them and no extra cost either, the company they used for the transfer contacted us directly to let us know pick up time,as did shuttle direct ,so no missing pick up time,perfect transfer
28 April 2026
Always a 5 star booked 4 times with…
Always a 5 star booked 4 times with them now thank you 🙏
23 April 2026
Chania to Kalyves Crete - Return transfer Very straight forward from start to…
Very straight forward from start to finish. Easy to book, good communication. Chania airport to Kalyves hotel return. On return leg received phone call to tell us they were running 10 minutes late but confirmed they were on their way. No problems at all. Mini bus going from airport to hotel & coach returning back. All went smoothly. Good price too. Would recommend & use again.
21 April 2026
no delays
no delays, bus left soon after we got on.
Always good to be in Benidorm
Staff really help full and held bus for us
Booking process easy
Good location
Really good service and really helpful staff
19 April 2026
Waited 3 hours at the airport before being picked up
There was no shuttle bus when we arrived at the airport, we waited barely 3 hours to be picked up and driven to our hotel.
There was almost no information.
The information we were given did not match
(Bizimtransfer.com Tyrkiet) Had been hired by shuttledirectcom To pick us up
14 April 2026
Unprompted review
Reply from Shuttle Direct
Thank you for your message, and we are very sorry to hear about your experience upon arrival.
We sincerely apologise for the long wait of nearly three hours for the shuttle service, as well as the lack of clear information and the mismatch with what was communicated to you. This is certainly not the level of service we aim to provide.
We take your feedback very seriously and will investigate this matter immediately with our transport company to understand what went wrong and to ensure this does not happen again.
Thank you for bringing this to our attention, and please accept our apologies for the inconvenience caused.
Easy transfer with office in palma de…
Easy transfer with office in palma de mallorca airoort. Return bus was on time.
24 April 2026
I had to wait 45 Minutes for the bus
I had to wait 45 Minutes for the bus, which would have been ok if somebody had told me or it had stood somewhere. Waiting for a bus not knowing when it will come is stupid.
The ride was fine.
I would have wanted to book the way back with Shuttle Direct as well, but unfortunately it has to be booked 2-3 days in advance, which I missed.
19 April 2026
Unprompted review
Very well organised with excellent…
Very well organised with excellent communication, an a very friendly and helpful driver !!
23 April 2026
Poor service
On arrival at TFS we were sat on the coach for 20 minutes when we were told by the driver that we'd have to wait at least another 40 mins as he was waiting for another plane to land. We unloaded our baggage and got a taxi.
11 April 2026
Reply from Shuttle Direct
Thank you for your message, and we are sorry for the frustration and inconvenience this caused on arrival.
We understand how disappointing it is to have to wait after a flight, especially when you’re ready to continue your journey. However, we would like to clarify that you had booked a shared shuttle transfer. For this type of service, passengers may be required to wait for other arriving guests before the transfer departs.
The maximum waiting time is up to 60 minutes, and this is calculated from the moment you present yourself to the service provider at the airport meeting point (after baggage reclaim and customs), not from the flight landing time. This is because the shuttle operates on a shared basis and coordinates multiple arrivals.
In your case at TFS, the driver informed you of the remaining waiting time while arranging for other passengers from another incoming flight, which unfortunately resulted in a longer wait than expected at that moment. We understand you chose to take a taxi instead, and we regret that the experience did not meet your expectations.
We truly apologise for the inconvenience caused and appreciate your feedback, as it helps us improve communication around shared transfer services.
You deliver !
22 April 2026
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