I made an error when booking tickets for myself and a friend. Although tickets should be non refundable or transferable, the agent worked with the theatre on my behalf and made the necessary changes... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Overall good experience with the whole booking process. The only improvement would be that you have some flexibility to change your tickets e.g. within 24 hours and at least 7 days before show - just... See more
Made a genuine mistake in booking for the same day, different month. Rang immediately and was told usually it's no change or refund policy, but followed their instructions and thankfully managed to... See more
I would like to say thank you to the staffs - Cameron Lund and especially of Michelle Dunn. Because of their helps for my careless, my friend and I could watch the unforgettable show - The Phantom of... See more
Company details
Information provided by various external sources
Over 25 years selling West End Tickets Voted #1 for customer service Approved STAR member Up to 70% discount Secure online booking Live ticket availability
Contact info
Enterprise House, 1-2 Hatfields, , SE1 9PG, London
- +44(0) 20 3567 0620
- info@showsinlondon.co.uk
- www.showsinlondon.co.uk
4.6
Excellent
721 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing
Michelle who helped me with the Ticket was absolutely amazing. I had a beautiful evening. Thank you again for taking such good care.
Regards Nadine
14 August 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Nadine, thank you for this lovely feedback. We're glad you were happy with our service and we look forward to assisting you with your next theatre visit!
Reply from ShowsinLondon.co.uk
Dear Mr Pinheiro, thank you for your positive feedback and we look forward to assisting you with your next theatre trip!
Reply from ShowsinLondon.co.uk
Dear Michael, thank you for your positive feedback. We're glad you enjoyed your experience with us!
Really great service, everything was exactly as described.
I booked a show and dinner package for our family. The booking system was easy to use and everything worked as it should. The confirmation arrived promptly and had all the necessary instructions on the restaurant booking and show tickets. The restaurant was really close to the theatre. We arrived at the restaurant and our table was ready on time. The service was really good, even though we ate off the theatre set menu they were happy to make some minor alterations for things the children wouldn't eat. The food was as you would expect for a quick turn around to get to the theatre on time, a limited menu of fairly simple dishes, but the quality was really good, cooked perfectly and delicious. We finished dinner and arrived in plenty of time at the theatre, where our tickets were waiting at the box office as exactly as described in the booking information. I could have made the same bookings at a slightly better price elsewhere, but if you are a visitor to London, to know that you will be booked into a good place that's close to the theatre and everything will be planned for you at the right times, it's worth every penny, I would definitely use ShowsinLondon again and recommend them to anyone visiting London who wants to take the stress out of booking a show and dinner.
14 August 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear J, thank you for this lovely feedback! We're glad to hear you were happy with our service and that you enjoyed your dinner and show. We look forward to assisting you with your next theatre trip!
Charlie and the chocolate factory
It was amazing :-) i watched the movie years ago and loved it, but the musical was also very lovely. Very good program for a nice evening. I would recommend it to everyone :-)
14 August 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Melanie, we're happy to hear you enjoyed Charlie and the Chocolate Factory and we look forward to assisting you with your next theatre booking.
probus tickets
Excellent service. Tickets reserved and transaction completed following
week without any problems. Would highly recommend this Company.
12 August 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Mr Biggs, thank you very much for your positive feedback. We're glad to hear that you had a good experience with us and we look forward to assisting you with your next theatre trip.
Reply from ShowsinLondon.co.uk
Dear Barbara, thank you for the kind feedback. We work hard to make the booking process simple and efficient so I'm very glad you were pleased with our service. We hope you enjoyed the show and look forward to assisting you with your next booking.
Great service
Received my tickets in 4 days & that was them travelling to N.I. thank you 😀
8 August 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Alison, thank you for your lovely feedback. Happy to hear that a great experience with us! We hope you enjoy the show and look forward to assisting you with your next booking.
Mamma Mia
I booked tickets to see Mamma Mia 6 days before the date I required. I was a bit concerned that I would not receive them in time as I was leaving for London 5 days after I booked but they came within 3 days. I would recommend Shows In London and will use the company again
7 August 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Fleur, thank you for the lovely feedback. We work hard to make the booking process simple and efficient so I'm very glad you were pleased with our service. We hope you enjoyed the show and look forward to assisting you with your next booking.
Excellent deal
We had a pre-theatre meal at the Hilton and tickets for Wicked for less than tickets alone from other sites.
7 August 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Diane, thank you for the positive feedback. We work hard to offer the best deals at the best prices so I'm glad you were happy with the service. We hope you enjoyed the show and we look forward to assisting with your next visit to the theatre!
Reply from ShowsinLondon.co.uk
Dear Jeff, thank you for the positive feedback. We're so glad you were pleased with the service and we look forward to assisting you with your next theatre booking. Enjoy the show!
Very goid
Went to find tickets for show - saw shows available, times, seats available, prices etc. Booked straight away received confirmation email straight away and tickets came in post two days later. Very good service would use again and recommend to friends and family.
5 August 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Julie, thank you for your lovely feedback. Happy to hear that a great experience with us! We hope you enjoyed the show and look forward to helping you with your next booking!
JJ says: Great Service!
Tickets arrived just a couple of days after ordering. Well done. I would use this site again!
4 August 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear John, thank you for the positive feedback. We work hard to make the booking process simple and efficient so I'm very glad you were pleased with our service. We hope you enjoy the show and look forward to assisting you with your next booking.
Reply from ShowsinLondon.co.uk
Dear Joanie, thank you for the positive feedback. We work hard to make the booking process simple and efficient so I'm very glad you were pleased with our service. We hope you enjoyed the show and look forward to assisting you with your next booking.
Very helpful.
I had a scary moment when I realised I had bought theatre tickets for the wrong date, but shows in London were so helpful in helping me get my tickets transfered!
31 July 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Ms Mccann, thank you for the positive feedback. We always aim to offer the best customer service so I'm very glad our telephone booking team were able to help. We hope you enjoy the show and we look forward to assisting you with your next theatre outing.
I've never had a complaint , have been using them since they started.
They ensure I get best possible seats to suit my budget.
31 July 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Priti, thank you for the positive feedback. We're so glad you were pleased with the service and we look forward to assisting you with your next theatre booking. We hope you enjoyed the show!
Wicked
No problems with the reservations, the tickets were at the ticket office and the transaction was dealt with swiftly. No waiting, escorted to our seats and to a great evenings entertainment. I will be using you again.
29 July 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear James, thank you for your lovely feedback. Happy to hear that a great experience with us! We hope you enjoyed the show and we look forward to assisting with your next visit to the theatre!
Where are my tickets going?
Website really easy to use. Too easy. Ordered 6 days before the show... (5 days before and they send them to the theatre) so I was unsure if my tickets were going to theatre or to my house. (Which is nowhere near London..) you are unable to specifically say yes please definitely send to the theatre. Luckily they arrived the day before we left for London. Show was fab. X
27 July 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Hello Sarah, thank you for your feedback. When a booking is made few days before the performance, we make sure that the tickets are posted out on 1st class. Next time, if you prefer a collection at the box office, send us an email or give us a call and we'll be happy to arrange a collection at the box office for you. We hope you enjoyed the show and we look forward to assisting with your next visit to the theatre!
Last minute ticket purchase.
Very easy, competitive price, great seats and tickets arrived promptly! Couldn't ask for more for tickets to see Charlie & The Chocolate Factory.
27 July 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Nicky, thank you for the lovely feedback. We work hard to offer the best seats at the best prices so I'm glad you were happy with the service. We hope you enjoyed the show and we look forward to assisting with your next visit to the theatre!
Staff were helpful and polite.
26 July 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Stuart, thank you for the lovely feedback. We always aim to offer the best customer service so I'm very glad our team were able to help you. We hope you enjoyed the show and look forward to assisting you with your next theatre booking.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.