I made an error when booking tickets for myself and a friend. Although tickets should be non refundable or transferable, the agent worked with the theatre on my behalf and made the necessary changes... See more
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See what reviewers are saying
Overall good experience with the whole booking process. The only improvement would be that you have some flexibility to change your tickets e.g. within 24 hours and at least 7 days before show - just... See more
Made a genuine mistake in booking for the same day, different month. Rang immediately and was told usually it's no change or refund policy, but followed their instructions and thankfully managed to... See more
I would like to say thank you to the staffs - Cameron Lund and especially of Michelle Dunn. Because of their helps for my careless, my friend and I could watch the unforgettable show - The Phantom of... See more
Company details
Information provided by various external sources
Over 25 years selling West End Tickets Voted #1 for customer service Approved STAR member Up to 70% discount Secure online booking Live ticket availability
Contact info
Enterprise House, 1-2 Hatfields, , SE1 9PG, London
- +44(0) 20 3567 0620
- info@showsinlondon.co.uk
- www.showsinlondon.co.uk
4.6
Excellent
721 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Takes money for nothing
Went through the whole process booking tickets, choosing seats and paying only to receive an email saying what I'd just paid for wasn't available! So why was it shown as available and my money taken? I was left waiting for a refund (5 days) before going elsewhere to purchase tickets.
30 November 2016
Unprompted review
Unable to book a single ticket
I was sent an email special offer for tickets to Dead Funny. I only wanted one ticket. When I tried to book online I entered "1 ticket" in the relevant box but when I clicked on "Find tickets" it immediately changed back to 2 tickets. I was unable to buy just 1 ticket. I eventually bought through another agency.
9 November 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Sue, we're sorry that you experienced trouble booking online. Your comments have been passed onto our technical team who will look into it further.
Reply from ShowsinLondon.co.uk
Dear Deborah, thank you for the feedback. We work hard to offer the best seats at the best prices so I'm glad you were happy with the service. We hope you enjoy the show and we look forward to assisting with your next visit to the theatre!
Good service
Good service
When the show I booked for was going to be cancelled then rearranged my booking without any hassle
Excellent service
29 September 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Vanessa, thank you for the lovely feedback. We always aim to offer the best customer service so I'm very glad our team were able to help you. We hope you enjoy the show and look forward to assisting you with your next theatre booking.
Average service
No problems in theory - except our tickets were sent to the wrong address. Luckily the recipient was lovely and friendly and forwarded them on in plenty of time and technically before we realised, but it would have been nice if ShowsinLondon sent them to the right place in the first place!
26 September 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Eve, thank you for the feedback. We are very sorry the tickets have been posted out to the wrong address and are investigating the issue. We hope you enjoy the show and look forward to assisting you with your next theatre outing!
too expensive
We did not realize that their service fee was 20 pounds on a 73 pound ticket. On the other hand they were good seats at last minute for a popular play
23 September 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Jack, Thank you for your feedback.
As a Ticket Agency, the face value is the price that we pay to the venue, and when no offer prices are available we charge a booking fee to cover both our costs of sale and as a charge for the service provided. In this case the booking fee was £18.99 for the ticket.
We do offer exciting various monthly show deals throughout the year without a booking fee, so please feel free to call us and our booking team will be of assistance. We hope you enjoyed the show.
Totally and utterly AMAZING
We went to see the Lion King and words cannot describe how amazing it was! Joy, laughter and tears were part of it! Fantastic! Mesmerising show!
22 September 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Natalie, thank you for the lovely feedback. We are so glad to hear you enjoyed the show. We look forward to assisting you with your next theatre outing!
Very helpful!
I had run out of time with online booking! Received an e.mail re. this next day! So booked by phone helpful & courteous!!
16 September 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Mrs Baxter, thank you for your for the lovely feedback. We always aim to offer the best customer service so I'm very glad our telephone booking team were able to help. We hope you enjoy the show and we look forward to assisting you with your next theatre outing.
Great service
Booked two lots of tickets separately at the weekend with a week to go to the shows and received them both by Tuesday.
10 September 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Malcolm, thank you for the positive feedback. We're so glad you were pleased with the service and we look forward to assisting you with your next theatre booking. We hope you ejoyed the show!
Very helpful company
Easy website and helpful when needed to change booking
6 September 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Colin, thank you for your lovely feedback.
Happy to hear that our team was able to help you!
Could you please tell us what it would take to get us a 5 stars, and we work on it? We hope you enjoy the show and look forward to assisting you with your next theatre booking.
No problems
Quick call and tickets ready at box office
In reply to agent asking what could be done better - lady on the phone could have sounded more enthusiastic and less scripted (sounded like she wanted to go home) however she covered everything and very quickly.
6 September 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Tracey, thank you for your feedback.
Could you please tell us what it would take to get us a 5 stars, and we work on it?
We hope you enjoyed the show and look forward to assisting you with your next theatre booking.
Easy to Proceed
Overall is good, and easy to proceed. Only drawback is that when I click available seats , it shows seat no. of 12, but in fact there is no such seat no. shown on the seating floor plan, thus making me very confused.
6 September 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Margaret, thank you for your feedback and for letting us now about the seat number missing as we are now adding it on the seating plan.
We hope you enjoy the show and we look forward to assisting with your next visit to the theatre!
Overpriced
I paid £75 per ticket , when on the actual ticket it said £58.
RIP OFF
5 September 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Maria, Thank you for your feedback. As a Ticket Agency, the face value is the price that we pay to the venue, and when no offer prices are available we charge a booking fee to cover both our costs of sale and as a charge for the service provided.
In this case, your tickets were at £71.99 each including £12.49 of booking fee per ticket.
We do offer exciting various monthly show deals throughout the year without a booking fee, so please feel free to call us and our booking team will be of assistance. We hope you enjoyed the show.
Reply from ShowsinLondon.co.uk
Dear Ann, thank you for the positive feedback. We're so glad you were pleased with the service and we look forward to assisting you with your next theatre booking. Enjoy the show!
Excellent
No reservations, I would recommend this company to anyone.
5 September 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear James, thank you for your lovely feedback. Happy to hear that a great experience with us! We hope you enjoyed the show and look forward to helping you with your next booking!
Easy booking.
I was very impressed by the ease of booking tickets for 'School of Rock' at the New London Theatre. I had investigated several sites all of which charged a large booking fee on top of the ticket price. I booked through this site as there was no booking fee, excellent seats and the tickets arrived though the (free) post a couple of days later.
4 September 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Lyn, thank you for the positive feedback. We work hard to make the booking process simple and efficient so I'm very glad you were pleased with our service. We hope you enjoy the show and look forward to assisting you with your next booking.
The mousetrap
It was awful and realy borring, the first hour there was no topic
2 September 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear Emilio, thanks for your feedback.
We were hoping to hear about the experience you had booking your tickets on our website.
Hopefully, you feel that we deserve more than 1 star?
If you have any specific comments about the show itself, please, send those to us separately and we would be happy to pass that along to the show's team.
Thank you very much!
Reply from ShowsinLondon.co.uk
Dear Andy, thank you for your kind feedback. Happy to hear that a great experience with us! We hope you enjoy the show and we look forward to assisting with your next visit to the theatre!
It was a good and helpful experience.
I think it is much easier to be adweised and helped thank you H Ram
1 September 2016
Unprompted review
Reply from ShowsinLondon.co.uk
Dear H Ram, thank you for the positive feedback. We're so glad you were pleased with the service and we look forward to assisting you with your next theatre booking. Enjoy the show!
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