Showcasecinemas Reviews 

I am absolutely disgusted by the attitude of the manager at Winnersh branch. My husband booked to tickets to watch the new James Bond movie on the 30th October . Due to a system glitch the tickets were booked for the 31st instead this was no good as it would be a school night. When we tried to explain this to the manager at the Winnersh branch her response was “what do you want me to do” her body language and whole attitude was absolutely disgusted even my 10year old thought that she was very rude and shouldn’t be in customer services let alone the manager. Thanks for ruining my sons weekend with your awful attitude.
We have 2 tickets that we haven’t been able to use thanks to your unwillingness to help and your uncaring attitude …

Ordered tickets for a film for a family evening, unfortunately I could not make it due to my grandfather having a stroke two days before. I contacted customer service and have been completely ignored. I asked to cancel the order so I could arrange to go another time. I’m happy to receive vouchers or credit but you have completely ignored me. Thanks for making what’s already a stressful time even better.

We are due to visit the 2pm performance of "No time to die" so I telephoned to see what time the performance actually started, as we have a commitment in the morning.
I was told I was first in the queue, how wonderful, not for long though, I hung on to no avail, nobody answered.
Sent an email. Still waiting for a response.
With luck we should arrive at 2.30pm dependent upon traffic, fingers crossed, but will we be allowed in if we are half an hour late.

Great Bristol cinema that we got to see the Bond premier for. Very nice facilities

Trying to get a refund for two adults tickets for Bluewater cinema as child awaiting pcr results. No response to email request the day before the booking. Over 20 minutes waiting on the phone for refund/exchange of tickets! Had to hang up. Please respond to email….. or answer the phones!

Went o the Showcase in Nottingham to see Fast 9 with my son and we had a great time. The seats where amazing. Definitely will go back again

So, I was in the cinema before & really liked it. Comfy seats, nice member of staff. I had to put 3 stars not because I didn’t like something about it, but because others who watches the movie without respect to others. Now, there are one seat free between watchers because of Covid situation, which is fine. However, on my left was youngish couple, lady early 20th, took her trainers off & put them on the free seat between us. I can’t tell you how they stunk badly. So, more than 2 hours I couldn’t enjoy my movie, but she decided drink the squash so loudly & squeezing the plastic cup & sucking it… it was just mad. I drove 70 miles to watch the movie with my family, to what end? Smell someone’s stinky feet & listen how she can’t drink her drink without a noise.

I wish you could control. As I was thinking to come on Sunday, but now I don’t want to come at all.

I paid for the Deluxe seats and since lockdown, they are now closer in Southampton? What's that all about?

I wrote them through instagram, facebook on 10th of July to ask for a help. They only today answered me (2 nd of August). I said, no need for the help anymore and thank you for answering after 20 days. Instead of apologising, they impudently answering that "it is our pleasure". I believe people looking after social media contacts should be changed, or at least should be educated about basic rules how to talk to a customer. Shame and don't blame covid please😂😂😂, covid didn't do anything to your behaviours.

Bought tickets online , pulled up to park the car and my son needed to use the toilets badly , so i told him to run in and we would meet him in 2 mins , he came back out and staff said they wouldnt let him in because he didnt have a ticket or wasnt buying anything, so i ran in ahead of my wife to tell them we had bought online , Nicola the staff member stopped us again to tell us that they couldnt let us in because of new guide lines , so had to again wait till my wife gave them ticket details ,,,, then when my son had just got in was asked to shout him back to give age details for the movie , luckily my wife had his ID in her bag ,,,,, pretty poor show of service , felt pretty unfriendly before we even got into the movie 👎 use of toilets should be a basic human right

Booked tickets to a showing in Paisley and realized we could no longer make it, showcase we’re quick to respond and rescheduled our tickets to a more suitable date. 😀

I have just collected my 15 year old daughter from Showcase Peterborough where she went to see 'Black Widow' with some friends. Before they even went into the cinema they were subjected to a threatening lecture from one of the staff telling them that if they made any noise, or used their phones, or disturbed anyone they would have 2 warnings and then they would be 'kicked out', or they would be split up and made to sit in groups of two. Just to be very clear, I hate people messing about in the cinema as much as anyone but at this stage they hadn't even gone in and had done nothing to suggest they were there for any reason other than to watch the film. This is the first film they have been to see in nearly 18 months and in my daughter's words' it was completely ruined'. Staff need to be made aware that being 15 doesn't automatically make you a hooligan, and that they need to actually have a reason to give someone a lecture on bad behaviour rather than rushing to judgement based purely on age.I hated it when I was a teenager and it sounds like it hasn't improved.

Nadia and Paul at Cinema de Lux In Linwood Paisley have been amazing. Great cinema and staff are always so polite and help. Thanks for all you’re help and keep up the great work. Would recommend and Especially during these times everything is in place and socks distancing. Thanks again Nadia & Paul at Linwood

I have two new born children and wanted to go to the Reading Showcase cinema at lunchtime (the cinema was empty) to get a tango ice blast- as a cinema viewing is not possible with two children. I was turned away at the door! Totally disappointed with the service! Wouldn’t not recommend visiting! It’s a shame with the economic environment that a struggling industry can turn away customers and loose sales!

Showcase Leeds always had great experience! Insider club is very good, cinema always very clean and seats are very comfy. Very efficient seat blocking service due to covid-19 restrictions, wouldnt go anywhere else, never had a bad experience and staff are very friendly!

Thanks to the team at showcase cinema at avonmeads Bristol this morning I was able to change my booking and they couldn't have been more helpful! I'm sorry I didn't get their names, but my daughter and granddaughter had a lovely time and really enjoyed Peter rabbit 2!

They should really state that tickets are non refundable anywhere when purchasing.

Booked tickets for upcoming holiday, find out holiday is cancelled due to work and even though I sent them an email an hour after purchase they still can't refund?

Still took them 3 days to reply.

Poor customer service and way overpriced compared to other brand cinemas.

I am a disabled customer and tried to book a free career with CEA card - no facility to do this online other than calling a premium number. My disability is that I am profoundly deaf therefore not able to use the telephone to communicate!
Emailed cinema more than 2 days ago & not even the courtesy of a response.

I watched tenet and the volume was extremely loud which ruined the whole film. The bass was fine but I just don’t understand when there’s smashing sounds, gun shots, car crashing etc why they had to put it so loud doesn’t make any sense.

Adam from Nottingham Showcase was so helpful this morning that I feel compelled to write a review.
He is the definition of going above and beyond and really helped me out with my query around changing my booking and also gave me extra information about bringing babies into the cinema.
So helpful, professional and friendly! Thanks Adam!!