Showcasecinemas Reviews 

I left a favourable review of the cinema at Bluewater some time ago, on the basis it was comfortable with good facilities. However, on the latest family visit, the experience was soured but an extremely rude manager (I believe his name was Mark). My son (who is an adult) was looking at a scrolling price list for snacks, on display in the foyer. As the display was scrolling my son photographed it to view options at his leisure. The manager was walking past, prodded my son on his shoulder and shouted “stop taking photographs “ and carried on walking. I am not aware if there was actually a rule not to photograph the menu, but even if there was a polite request rather than a shout would have been more appropriate. My son was taken aback but asked “well is there a written menu” the manager just walked off and called out “no” as he walked away with his back to my son.
This is a nice cinema but the experience today was ruined but a rude and highly unprofessional member of staff.

Gallery seats at Bluewater are significantly more expensive than normal seats. But the understanding was that you would receive some snacks and drinks with the ticket price. That used to be the case but now these have been scaled back in a cost cutting drive. You receive a choice of one small pot of chocolates or nuts etc and a hot drink or juice. No water or soft drinks etc. It's a total rip off.

Went to see Dune II- Delux screening. Part way through the film I noticed recliner was not working. After the 3hr epic, complained about issue & the manager said I should have come out and informed the staff and they would have fixed the problem. I don't think getting up part way through an epic, with pricey seats would have gone down well with the other viewers and then to get someone to diagnose the problem and plug the seat in correctly. Manger assisted I should have done this and was very impolite of ways. Showcase Southampton - Delux Screen 6, row H, seat 14 (7:00pm showing) - manager name Wezi (Small stocky person)

josh behind the bar is an absolute geezer, started talking about music as my Spotify started playing found out he likes suicide boys (great band) told him I like the smiths and he taught me how to pull women 😎 and poured me a great apple juice

the cinema itself is good - if you can even manage to book it and get past the website that doesn’t let you book anything. you cannot even get through to booking the tickets - website is a shambles!

buggy website. Doesn't work on edge, and on a normal browser it constantly gives errors preventing from making a purchase

I cannot believe the absolute scandal of the prices charged for a small bag of sweets, £3.90 per bag, drinks and popcorn are extortionate. It cost £50 for a some nibbles and I would feel embarrassed to work there and let people pay this. People want a treat with the family and you make it so so hard for people. It truly is daylight robbery.

Showcase has a no refund policy. Even when it is their fault you can’t see the movie. They will claim this is their T&C - BUT their T&Cs are counter to consumer legislation. If this happens to you fight it through every channel.

To start of my showcase experience I decided I fancied a Guinness so I approached the sky bar on the second level… I noticed Gregory there, was serving behind the bar and I asked to pour me a pint and which he did perfectly may I add, he did exceptional customer services and made me feel extremely comfortable within the cinema facilitates ps this is Winnersh showcase

My husband and I decided to go and watch Mission Impossible and as we were a little early we stood in a queue for over ten minutes for an alcoholic drink to take in with us only to be told that as it was a PG cert and we were not allowed to take one in with us . There was no signs or anything to say this was the case . We have been to other cinema chains that do not have this rule . We are both in our 60s so are well aware of the legal restrictions for under age sales .Totally disappointed and will not be returning.

Paid extra for the 2d plus screen thinking I was going to get a better experience and a free box of sweets. Nope, the screen size looked the same, the Dolby surround sound was non-existent and no free sweeties. I asked the manager why there were no sweeties and he said I had to pay an extra £8 for them, hardly free then!. The dialogue has so much 'bass' that it was difficult to understand most of the male voices. Overall a rip-off experience.

Dreadful customer service. No point in contacting Showcase. They will not respond to complaints.

terrible customer service. i have message twice now on the contact form and have had no response. the first one 26/2/2023 and the second 27/3/2023. there is no phone number and the reply email to the initial contact is a do not reply so you have no way of actually contacting someone.

Went to Showcase Teesside. Petrol snacks all the stuff.
We were told it would be a bit cold coz their heating was broken.
Still the same price.
It was FREEZING
We got a voucher refund so now we have to buy more petrol to go back down and probably pay for more snacks.
Not ideal.

Sunday 12th February 2023 went to the Bargedie Coatbridge to see the new Gerard Butler movie plane.
A thoroughly enjoyable experience from going into the main foyer to coming out again.
Very comfy seats.
Covid safe as there were literally about 8 people in there including us.
Pleasant staff.
Very highly recommended & we're already planning our next visit.
Well done you all spanked it.
Thank you to everyone for such a great afternoon out.
Dave & Shirley in Cumbernauld Glasgow

Peterborough Showcase, great cinema no issues its your rip off booking of a web site.
For me to buy a ticket direct logged in as an insider for a child £9.25 adult £13.45. Ok fair enough thats your prices... i have access to a site that will give me the tickets for child £7.70 adult £10.30... nice! when you enter the codes into the cinema website you get a few addons.....
They charge you £1.50 per code THEN they charge you £1.60 ADMIN. CHARGE taking the total from £15.10 to £19.70.
Rip off.

Little family treat to watch a movie, more expensive than other cinemas but well worth the experience. Lovely seats feels more like an arm chair. Cinema was very clean and tidy

Nottingham. What can I say! Abysmal customer service, no empathy whatsoever from Jonathan Taft (supposed duty manager), I will never set foot inside Showcase Nottingham due to the contempt we were treated with by this member of staff 😡
Even the senior management have no desire to deal with customer complaints, for something as simple as basic customer service

What a huge disappointment !! Went to showcase Lux in Leeds and a gang youths talking all through the film and getting their mobile phones out. Destroyed our cinema experience.
Never ever going to Showcase cinema again!!

I booked the cinema in blue water as a treat for my mum on her birthday. Due to unforeseen circumstances I have had to cancel. I’ve asked for a refund due to the situation and because I do not live close to bluewater so unlikely to go for some time and been told no. Whatever the reason is they will not refund and will only send credit. Was told even if the person going to the cinema trip has died there would be no refund allowed! Shocking! Will never using this cinema again!