Their customer service has done a complete turnaround from years ago, in the positive. I had orders fulfilled and/or fixed immediately and received items within a week. Even had a failing disc repla... See more
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Just hosted two weeks back to back horror movie marathons in my garage that I converted into a movie theater specifically for cult classic movies. Hosting was the perfect excuse to buy some movies aga... See more
First time shipping from Shout Factory amd I was impressed at the quality, especially from the Friday the 13th collection!!! Lots and lots of extras and the image quality was top notch. Shipping was... See more
Shout! Factory continually produces content that I need in my physical media collection! Ordering is easy and always at a good price. it's also easy for me to keep up to date with new product and up... See more
Company details
About Shout! Factory
Written by the company
For over 20 years, Shout! Factory has redefined what it means to be an entertainment company for fans, by fans.
Through its beginnings, lovingly releasing and reviving beloved cult films and classic TV series, Shout! cultivated an uncanny ability to rediscover great content and applied these skills to producing and distributing fan-driven new releases that set the bar for independent entertainment.
Shout! Factory's extensive experience in a diverse array of genres has led to the launch of several well-respected properties, including Shout! Studios, Scream Factory, Mystery Science Theater 3000, Shout Kids, Shout Select and the streaming service Shout! Factory TV.
Capitalizing on both traditional and emerging digital platforms, Shout! Factory is a media company devoted to producing, uncovering, preserving and revitalizing the very best of pop culture.
Through its beginnings, lovingly releasing and reviving beloved cult films and classic TV series, Shout! cultivated an uncanny ability to rediscover great content and applied these skills to producing and distributing fan-driven new releases that set the bar for independent entertainment.
Shout! Factory's extensive experience in a diverse array of genres has led to the launch of several well-respected properties, including Shout! Studios, Scream Factory, Mystery Science Theater 3000, Shout Kids, Shout Select and the streaming service Shout! Factory TV.
Capitalizing on both traditional and emerging digital platforms, Shout! Factory is a media company devoted to producing, uncovering, preserving and revitalizing the very best of pop culture.
Contact info
1640 S. Sepulveda Blvd., Ste. 400, 90025, Los Angeles, United States
- info@shoutfactory.com
- www.shoutfactory.com
4.6
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 29% of negative reviews
Typically replies within 1 week
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My order had 6 MARIO BAVA COLECTION…
My order had 6 MARIO BAVA COLECTION BLURAY SETS and 3 of them have damage! I contact the company and had no response!
16 October 2025
Thank You for Your Service!
The customer service at Shout! Factory is wonderful. They go above and beyond to look out for the customers. Their knowledge about products and solutions is invaluable. I will miss them deeply.
16 October 2025
I never received the order that I…
I never received the order that I placed on 10-21-25 in the amount of 107.55 or received and update that the order had been canceled by shout
15 October 2025
Arrived on time placing order easy good…
Arrived on time placing order easy good service and quality is good
15 October 2025
You guys are great
You guys are great. I've been buying your physical media since you were RHINO Home Video.
14 October 2025
Oct 19 Order Hasn't Shipped As Of Nov 11
My order from Oct. 19 still hasn't shipped. My emails asking for the status go unanswered.
14 October 2025
Exceptional and honest service
This was my second order with Shout. My order was lost by the shipping company and Shout! quickly refunded me! I reordered my item (Night of the Creeps kit) and it arrived in perfect shape. Loved the entire experience with Shout!
14 October 2025
One month later. No info
This is about order #SF100479444
I made a purchase during the October special on the 21st.
Going on soon to be full month later, I've sent message about info regarding the shipment of order with zero response.
I know the order volume was probably high but I have no info after the initial order email, regarding an expected shipping date ...
13 October 2025
Worst company ever
Worst company ever. No customer service at all. Don’t reply emails WTF.
14 October 2025
They're constantly expanding their…
They're constantly expanding their selection, and they really listen to what we want. They have some of the best exclusive physical media in the game.
11 November 2024
Ordered a few blu rays and they came…
Ordered a few blu rays and they came quickly and in great shape!
13 October 2025
Great selection, great prices.
The overall selection of titles made finding exactly what I was looking for a lot easier. The turn around from purchasing to receiving the product was quick as well.
10 October 2025
fast delivery
9 October 2025
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