Shoptimised was recommended to us, and because there was no contract to tie us in, we were happy to proceed. The onboarding experience was seamless, with very little extra input needed from us. Than... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have been working with Shoptimised for the last 3 months and have been very impressed with the returns we have seen on our incremental shopping campaigns, as well as the knock on improvements we ha... See more
Terrible company. Cold called offering their services and very poor/non existent results. They kept moving the goal posts on why the result were so poor. Parted company after 5 months. Promised the... See more
We would like to say a huge thank you to Zach for his support during the recent migration of our website. He went above and beyond to troubleshoot the issues we were facing with our shopping feed and... See more
Company details
Written by the company
Shoptimised helps eCommerce businesses sell more products online through Google Shopping with our award-winning Feed Optimisation and Incremental Sales software. We work with retailers and agencies to improve product data, increase visibility, and get more from Shopping performance. Too often, brands try to scale through bidding changes and campaign tweaks when the real issue sits in the feed. If the product data is weak, everything built on top of it is harder to scale. That is where we come in. Our platform helps teams optimise feeds at scale, improve product data quality, strengthen catalogue visibility, and make faster changes without relying on developers. We also offer Incremental Sales, helping retailers unlock revenue from products that currently get no clicks or no conversions, without disrupting what is already working. Alongside this, we provide Premium Google CSS, helping retailers and agencies improve Shopping efficiency and reduce CPCs in Europe. We work with ambitious retailers and performance-led agencies that want more control, less wasted spend, stronger ROAS, and clearer visibility into what is driving performance. Intelligent software powered by people.
Contact info
3.2 Cobalt, Silver Fox Way, Cobalt Business Park, Tyne and Wear, NE27 0QJ, Wallsend, United Kingdom
- 0191 249 8740
- hello@shoptimised.com
- www.shoptimised.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Just got started - Onboarding Process
After a first meeting and introduction of Shoptimised and their services, we decided to start a cooperation in order to push our online sales since Shoptimised is offering great solutions.
We have just started with the on-boarding process, and we feel in good hands. The team is responding fast, giving helpful advices and personal support via email or video call. All interactions with the team were always friendly, helpful, proactive and excellent.
Big thanks especially to Paul!
We are looking forward to working with Shoptimised.
We have been working with Shoptimised…
We have been working with Shoptimised since November 22 and our experience to date has been a positive one. All the Shoptimised team members who we have been in contact with (Callum, Bethany, John and Jade) have been proactive/fantastic and the Incremental Sales Campaign they led for us certainly helped sales in 4th quarter!
Great service, team and results
We've been using Shoptimised for around a year now which up until now has been very successful. We receive great customer support from Trevor with regular campaign performance updates. Would highly recommend them to anyone looking to enhance their Google Ad Shopping conversions.
Shoptimised have been amazing to work…
Shoptimised have been amazing to work with. They are very knowledgeable and have spent time with our company to understand our requirements and the results have been reflective of the time and effort. we would highly recommend
Fantastic
Fantastic, comprehensive communication - reporting is second to none. Team very friendly and nothing is too much to ask. Recently switched to them and the results so far have been fantastic!
The Perfect Feed Management Solution!
Without a doubt the best product feed management & CSS solution available. Excellent customer service makes the CSS switchover seamless alongside the perfect UX/UI allowing me to monitor multiple clients feeds & account performance in the dashboard.
Extra tools provided such as the feed audit feature, Shopify web scrape (which prevents payment for 3rd party apps on Shopify!) & price checking tool gives me the ability to take my feed management to the next level.
Keep up the good work guys!
A great partner to work with
A great partner to work with, helped us achieve great results over the past year, highly recommend!
The customer service is very helpful…
The customer service is very helpful and very responsive. Been working with Chelsea for the past few months and we are very satisfied
5* Service With 5* Results
We have been using Shoptimised for about 6 months for a variety of services including incremental sales, price comparison & feed optimisation.
Not only have the results been fantastic, but the team have been great to work with, especially Brad & Beth! Any problems we have, they are quick & efficient to see to them.
We are looking forward to continuing our partnership into to 2023 and seeing what more we can achieve! Couldn't recommend Shoptimised any more!
A great platform with great account management
We have been using Shoptimised for over 2 years, and have recently utilised their incremental feed offering, which has driven positive results over the first month running it.
The team who manage the account are great. Their communication has been excellent, making time to walk us through the platform and sales report, and constantly following up with us on campaigns performance. Our account manager, Jade Stephenson, is very friendly, organised and always quick to respond to any questions. I always enjoy our catch ups.
Overall, it is a really insightful platform, and I would highly recommend using it.
We started using Shoptimised around 6…
We started using Shoptimised around 6 months ago and they have been great. From the first point of contact they have been super transparent, clear and honest with you. Every member of staff we have spoken with/worked with have been polite and understanding to our needs. All the best for the future!
We've only been using Shoptimised for a…
We've only been using Shoptimised for a month but they've already proved that they are great at what they do. The first month of the incremental campaign produced a 948% return on ad spend. Their customer service is excellent. Our account manager is a pleasure to deal with, she's friendly and proactive, knows their platform inside out so can answer any questions we have, and frequently books in progress meetings so we always feel looked after. I have no doubts that moving forward our businesses will both benefit from their expertise.
One of the best peices of technology I…
One of the best peices of technology I have ever used (and I have worked in IT for 25 years!). Debbie my Account Manager is well versed in the software, its capabilties and I am excited to see where this journey leads over the coming months...
Would recommend
So we have been using Shoptimised for a few months now and I would like to give my honest opinion.
Firstly, Customer Service!
I have never worked with a team more on it than Shoptimised. We experienced an issue, I emailed the team to let them know, 2 mins I get a call from the team to let me know they are looking into it.
Everything is fixed and working!
Secondly, our account manager, Chelsea is great! Love the little catch-ups.
As for Shoptimised as a platform, we have seen some great results because of them! So much so that we put them in control of our core campaign and are seeing good results on this.
The website is easy to use, and also has a price comparison feature which does its job and helps us see where we rank in comparison to our competitors.
I would recommend Shoptimiesd :)
Always a nice experience dealing with…
Always a nice experience dealing with Shoptimised. Very smart and helpful team that are always on your side. Happy to recommend them.
Impressive Service & Outcomes!
Really happy with the level of service and numbers achieved in just the first week of being a customer of the software feed optimisation! Would 100% recommend Shoptimised.
- SP Services
A brilliant company
A brilliant company, easy to work with and talk in layman language that we understand, from the beginning experience to present everything has been good.
Great service
Very happy with the service and advice we received from Beth and the team. The data feed management tool is a great way to see where there are flaws in your product data and optimise it.
A brilliant team and service
The Shoptmised team became an integral part of our online sales. Super helpful, very knowledgable and a delight to deal with. As a small company, it is lovely to have such support and friendly service. Would recommend to any and all. Thank you Shoptimised team!
Rio - pam pam London
Fantastic team and a brilliant asset to…
Fantastic team and a brilliant asset to my sales efforts. I cannot speak highly enough of the team, the service, and the results.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








