Shopandship Reviews 

I bought a package and they sent it to france location and the package arrived 12th this month today is 27th they don’t answer their call and they lost the package while its showing that someone received it

Items cost 600 €

Also they don’t want to take any responsibility!!!!!! Someone needs to stop this company

One of the worst shipping companies, no response and the customer services is horrible, they charged you more on tax and never calculate correctly, your shipment will be received in the warehouse but not registered in your account!! Guess what because they simply couldn't find it! Total SCAM

DON’T USE! They are a scam! The worst company ever! ARAMEX IS A SCAM!
THE WORST! SCAM!

They refuse the shipment because placed in the wrong category and do not return to the supplier. They are a shipping company but do not ship back :(. Waste of time and money.

I ordered a Pandora charm from Italy in November, it took ages to be exported to Britain and then they charged be an extortionate administration fee which was the same price as the customs charges. I waited two weeks to pay the customs fee and the company called me twice a day along with daily email reminders and text messages which were over the top. The website tracking is also terrible, taking ages to update.I am still waiting for my package and would never use the company again.

Absolute sham of a company, they deliberately have no customer facing call centre for their shop and ship service; the number they give on the website directs you to aramex staff in manilla that refuse to help you without an aramex acking number and keep telling you to call shop and ship. That's some base level mental capacity there.

They deliberately have no customer facing call centre for their Shop and Ship service in Australia, and when you call aramex themselves the staff simple keep asking for a tracikng number and will refuse to help you without one. I was hung up on three times and when i called back to ask for an escalation to complain about the CSRs the manager wouldnt take the escalation without a reference number. The staff are clearly all high school dropouts. Its IMPOSSIBLE to get any help and meanwhile my package is just sitting im a dubai warehouse and unfortunately the dubai call center staff cannot help. I will be lodging a complaint with the industry ombudsman

The shipment tracking website service is very poor
Communication with branch staff is non-existent
This causes work confusion for me in particular

The Worst Company and Customer Service ever, They refuse to give discount with my flex plan subscription and I request for them to refund my money and cancel my subscription on the same day and they rejected me and they said that is the policy, they just stole my money. Also every case you will open, you will get one bad response and they close it automatically and don't want you to continue on the same case, poor customer service and slow responses also on calls they give me same reply as emails, I don't recommend any one to deal with them and they have high prices.

This is the worst company in the world! If I could rate it below zero, I would!

Ive been a member for over 10 years.

Sadly, they seized package 9559343463 and refused to compensate its value

- They did not state anything in their website about tablets restrictions in Hong Kong

- They refused to return the tablet back to China despite Hong Kong is China

- They refused to compensate me the value of the package

Customer service refused to accept responsibility or help despite they did not provide this info prior

I lost 150$ but then the manager in Bahrain gave me a cheap 30$ flex renewal and stated this was a (good gesture) and cc all Bahrain employees in the email BAH/0923/6695

Deceptful and Poor customer service and mindset

The customer support is absolutely horrific. I've only dealt with them once, and it's definitely going to be the last. They don't provide proper notifications about needed actions, and their customer support number doesn't give any useful message outside working hours, as if it's out of service.

The most shocking was that they left my item to be held in customs for 3 days because they needed my ID and item receipt, WHICH I HAVE ALREADY UPLOADED TO THEIR WEBSITE.

Their customer support via Facebook is incompetent by all accounts, they never reply unless at least 1 hour has passed, and the person replying never provides his/her name, and doesn't answer my questions.

I don't even want to give 1 star right now! Lost packages, constant damage, arbitrary fees. Not to mention the idiot employees whose sole purpose for getting up in the morning is to ruin everyone's life armed with their trusty boxcutter. An absolute joke. Their only saving grace is the good service from the delivery guys.

Absolutely the worst possible option you can choose to ship something to Tunisia. The fee on their website showed as 34TND and when the product arrived they asked me to pay 71TND! More than double under "arrival notice fees" and some other bull*hit!! I mean aren't you supposed to let me know by Email that my package arrived without charging me!?! That and they even asked me to go and do customs clearance on my own which led me to finally paying them 277.5TND instead of 34TND! GARBAGE.

scumbags.i dont know which low life scumbag owns this company!. they sent my package to an unknown address despite me giving clear address to send it to. now they claim they are going administration! change their head office! be careful if you get angry they do as they please with your parcel!

DON’T USE THIS JOKE OF A “COMPANY”! Tried to order automotive grade paint from the USA which beforehand I checked their list of unacceptable items and it does not list it so I thought great I’ll order it. Item arrives at their New York dispatch and I get a message saying it’s unacceptable and they won’t ship it. I reach out advising the item is NOT on the lists of unacceptable items and I don’t get a response. I have to send a follow up message and I get a response saying someone will respond. A week goes by and still no response so I email their global contact team. I get yet another automated response saying someone will be in touch. ANOTHER week goes by so I send ANOTHER follow up message and two days later I get a blunt response from a Terri Butler who is apparently an international “customer service” team leader that states “ Your shipment coming from The United States is Unacceptable and are unable to send your shipment to Australia. You can either return your shipment back to the shipper ( at your cost ) Or we can destroy the shipment.” Well gee thanks a lot Terri. No apology that their list didn’t show my item as unacceptable so now I’m out of pocket for that plus the fact this wasted TWO WEEKS just to get a response like that! Not to mention their webpage and poor excuse of an app is buggy as hell. They’ll upload images of your item to review once it arrives at their dispatch centre but if you try and open the links you get a webpage error. Great job guys! PLEASE IF YOU ARE READING THIS DO NOT I REPEAT DO NOT USE SHOP AND SHIP! If ANYTHING happens that involves you needing to contact their “customer support” teams YOU ARE SCREWED! I will NEVER use this company or Aramex again.

Bought Kombi wireing loom through these guys,paid 270euro and never received it,the blamed customs , refused to follow up on itto be honest I don't think it was ever shipped,maybe a token parsel just to show something was shipped.never buy through these people shopandship brazil

Packages delivered to NY warehouse with tracking and photos. They say there is no record. They also have a 7 day window for claims which doesn't give you time to even notice the package is noton the way.
This is theft. No other words.

Worst experience everrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr do not even ship a package that worth one dollar just please don't ever think of dealing with this company it going to be the worst thing in your life even if you have been a year with them and you have seen this review stop sending packages on them stooooooooooop

PS: If there is a half star i would put it

Ok....I have a parcel sitting at aramex uk for over three weeks now..it says NEED PACKING ON HOLD...no email or communication about why?that's left up to me to chase up..like that's what I'm paying you for right?messaged sydney(it's coming to australia)Sydney would do nothing untill it hit Australia..so o called the UK they would nit discuss my case I had to talk to Sydneymessaged Sydney nothing.called UK they sent an "internal"email to Sydney.. messaged Sydney talk to UK.. ummmmmm what am I paying for???to my delight got a message from Sydney saying sender has to upload an invoice...so hang on an auction house in the uk needs to access my account and upload an invoice?,HUH??ERRRRR???GET IT TOGETHER ARANEX STILL WAITING .MY PROPERTY IS IN YOUR POSSESION...

Unfortunately it is the worst company to work with i am trying for more than 20days to follow on my order which was delivered to someone else and paid by me and all i get "we will get back to you" and they disappear its the worst experiance ever i wish i paid more and not worked with an unprofessional company like them. ADVISE: DO NOT WORK WITH THEM NOR COME CLISW TO THEM!!!!