Shopandship Reviews 

i got an email saying my package is being held for 21 days, to contact my local office. the status online in my account says 'need packing' but no other info...lodged so many requests to get this sorted, nothing. called my local Aramex, they have no idea what I'm talking about and keep asking for a tracking number *facepalm* its like Aramex New Zealand has never heard of shop and ship before. what in the actual f??

Removing all emotion from my experience, this has been the situation.

23/5/24: Ordered a jacket valued at $1000 from Coach Canada and used Shop&Ship forwarding service to ship to my business in Perth, Western Australia.

29/5/24: Order arrives at Shop&Ship Aramex faciltiy.

4/6/24: Package (Order) leave Canada for Sydney

5/6/24: All postage and fee costs paid to Shop&Ship

16/6/24: Package arrives in Sydney

27/6/24: Package leaves Sydney to Perth

27/6/24: Shop&Ship notification in my profile claims that package had an attempted delivery. Originally, the attempted delivery stated that it tried to be delivered at 9:05pm.

28/6/24: Shop&Ship notification in profile then updates the attempted delivery time from the previous day to 3:05pm (I have CCTV footage showing business was open)

8/7/24: After no movement of the package, i phoned Aramex and was told they would monitor package and escalate. From there, everyday up until today 15/7/24 i phoned Aramex in an attempt to locate my package. Was told on more than 5 occassions that the emails were sent to the Perth warehouse for location however they went unanswered. Their staff told me they have no direct line of communication with the Perth warehouse, no phone number exists and everything is via email. I finally managed to speak to someone in a call centre in Australia who tried their best to assist me in locating the package. During this whole process, i was not contacted by S&S nor Aramex other than a reply to a ticket being opened because of the staff at the AUS call centre.

15/7/24: In the AM, i phoned QLD call centre again and was dismissed by a rude staff member who said this is not their problem and Aramex is not affiliated with S&S in any way. This is incorrect as, Aramaex owns S&S. I asked to speak with Lynn who was the only point of contact thus far who sympathised with my situation and helped me as much as she could. She stated that the package has been considered lost as it cannot be located. I contacted S&S via facebook in attempt to get some resolution. At 1:47pm AWST i received a reply from S&S on Facebook stating they tried to call me but the line was busy. This is incorrect as i had no had received any phone calls, nor was i on the phone in the 3 hour prior to receiving this message. I replied stating these facts and the staff admitted to lying to me about the attempted phone call.

Its 8:14PM AWST and i still have no received any contact from any S&S or Aramex staff. I have no received any compensation nor my package. I have lost alot of money and even more time.

My opinion: The item that has more than likely been stolen by staff (Packaging showed the brand and was in possession by Aramex employees before it was "lost". The item limited edition item and is completely sold out so i have no way of acquiring the item again.

I sent the package to France; it arrived on May 29. I have proof of the delivery, but until this moment, my package isn't in my account.

I've sent several emails and Facebook messages, but they haven't done anything. They just make excuses. I asked about a refund and they told me to wait until they find it.

Then they start the same thing again, asking for the tracking code and proof of delivery, just to buy time. Worst company, terrible employees.

The most dreadful non service service around. I'm truly disgusted by this company. Bloody dreadful. They owe me about 2000 aed in lost deliveries
Hate them

I live in UAE and twice so far I've lost my shipments with them in USA NY address, 1st time they said they've received an empty package, 2nd time they said my shipment was delivered and I got NOTHING!!!
The worst is their way of trying so hard to make it the customer's fault so they'd just close the case not interested in actually investigating. Extremely disappointing!

They don't even deserve one star. One star for them is praise! People say it is the worst service one can get. I disagree; there is no service at all. They are all dead.
This company needs to shut down and be done with, and whoever works (obviously not working) there should never be allowed to work anywhere else.
Telling about my awful experience will not change anything. I will never ever use them because I genuinely wish everybody does the same so that eventually, this scam company goes bankrupt.

Worst service ever made because of the following:

- They won't tell you about all the items that get rejected by your country customs authority.

- No hotline to talk to anyone from their employees. The only to reach out to them is by creating a request, and you'll end up getting a templated reply. Moreover, the employee using that template will close the ticket right away without making sure you get the support/info you need.

- Awful clearance team with no way to reach out to them.

- They don't respect their customers or take their issues seriously.

They will lose (or steal) your package and blame you for not picking it up!!!!

And basically, nothing you can do about it... Try going to their contact page... The only options they have is if you want to edit your profile or deactivate your Mailbox. So they are so perfect, you never need to complain.
I will really think twice before ever using them again.

Disaster service! every day they repeat the same sentence "we have raised a claim and wait for 24 hours to get response from us". The customer call center does not give more information than what you see in your screen! Impossible to reach to their operations management!

Don't fall it is a scam, I tested them with cheap product and they added it to my account, I bought something cost over $900 and boom over 1 month now trying to reach them, with no reply
In there term if you don't claim the product in 7 days they will sell it in auction

There is no way to contact a human to have any issues resolved, at this point I assume I have lost $1000AUD worth of goods. My package has been sitting in Singapore unassigned to my account for almost a month. Their website claim form will not search for my tracking number and I have been waiting for someone to answer my case for weeks. The AU phone number on their website is for the local aramex courier and is completely useless. Customer service is literally non-existent, its infuriating that I can see all the details of my package sitting there and ZERO way of adding it to my account.

Hi there I have parcel in my account EVN 1522 but do not updated, i can not see in my account,
......
Problem solved thank you

Please don't trust this service. They try their best to say any reason & hold your item for some time even without updating the app/web. After ur delivery time passes only ul get to know the delay and ul make an inquiry. Eventually u wont be able to track ur item and will lose it. Real robbers.

Finally, it happened. The unfortunate experience of using their services, and I must say, was utterly disappointing. Not only did they charge me an exorbitant amount, around $150, but what I received was beyond appalling. My package, containing valuable collectible books, arrived with slashes from a sharp razor running through them. As if that wasn't bad enough, a cherished gift of a drawing art piece from a dear friend was missing, likely deemed as worthless trash and carelessly discarded by whoever handled my package.

To add insult to injury, when I reached out to them to report the damages, it was like shouting into the void. They finally decided to respond after a week, only to promptly dismiss my complaint with a cold email stating it was too late to address the issue. The lack of care, accountability, and basic customer service is simply unforgivable. Needless to say, I will never be using ShopAndShip again, and I strongly advise others to steer clear unless they enjoy throwing their money away on slashed goods and nonexistent support.

Worst company ever especially S&S.works pretty fine once you create an account with them.after few months it turns out to be a total mess. i always had problems with every single package i sent to S&S. last once worth 700 euros of official papers.
am dumb to think aramex will handle it fast. got lost and they offer to compensate back 13 USD (was only the amount of shipping written in invoice)
now i must travel to poland ticket+ re do all official papers
worst of all.if you send anything to S&S France...goes immediately to Prague WHY???????

Poor customer service. Cut off my phone while I was asking questions. Not willing to answer the questions

For the second times in two months, i didn't receive my parcels. I gave them everything they asked but no. Not enough, There is always a delay between the delivered date and when it appears on the account. And now they say, "too late, it's after 7 days". Awful. I will use connected now.

My order was damaged by the Aramex team and they started blaming the supplier even S&S protect useless. I opened tons of cases. Contacted them on Twitter, and Facebook, phone, and emails. They keep blaming the supplier even though they know they are responsible for that. WORST SHIPPING COMPANY IN THE WORLD

I have ordered a watch from UAE to Saudi Arabia with this package forwarding company and i got them kinda on time. The only problem was hidden fees whereby they charge me extra appropriately 50 sar. Customs 367 sar.

I have never seen a company plummet so much and so fast in their service. Every week, I receive emails that simple items are unacceptable. This is after they have shipped the same or similar items just week prior!! The US office is particularly incompetent. They blocked a shipment of camping cord and called it a book. When I disputed, they said it was 'unacceptable'. To add, they continue to harass over the phone!! On top of all this, there is absolutely no way to complain to any corporate entity. Not sure how this company is allowed to operate since it can literally do anything it wants to its customers without any consequences.

So, for customers in UAE, some incompetent person in US judges without any basis, what they will or will not allow. Then another incompetent team in Jordan will communicate and eventually harass you to accept their decision and pay more to resend the items back to the merchants!!

It is nothing less than a shopping nightmare. I think it would be better to use a mule than Aramex!!

If anyone has other alternatives, I would love to know.