Shopandship Reviews 

I’ve been with Aramex Shop&Ship for 17+ years and spend tens of thousands of USD annually. For the last two years, the service has collapsed into a pattern that is impossible to ignore:

1) Double charging & cash at the door
Drivers repeatedly demand cash even when the shipment shows “paid” online. I’ve provided proof many times; refunds haven’t materialized.

2) Destruction of entire shipments
If one item is flagged “unacceptable,” they destroy the whole shipment instead of splitting it — while refusing to send photos so I can remove or replace the problem item.

3) Pricing & packing practices
Fees have surged. Small items arrive in oversized boxes, inflating volumetric weight and costs.

4) Chronic delays & misdelivery
Weeks between arrival at their US/UK/Italy addresses and outbound flights. Then further delays in Dubai, plus wrong deliveries.

5) IT failures that block payment — then blame the customer
Autopay stops working; account access fails; dashboard shows no data; yet couriers still demand cash.

6) “Premium” in name only
For my spend, I’d expect priority handling, meaningful discounts, and a direct escalation path. Instead, I’ve been passed from agent to agent with no senior management call despite months of requests.

Important for UAE customers:
• Customs duty: Since 1 March 2023, courier shipments valued under AED 970 are exempt from customs duty. Charging duty on those shipments is not compliant with current UAE rules.
• VAT (5%): Still applies to all shipments, but must be transparent and correctly calculated — not buried in “fees.”

What I expect from Aramex/S&S now:
• A complete audit from Jan 2023 to present of:
• duty charged under AED 970 (to be refunded),
• cash collected at delivery when online payment had already posted (to be refunded),
• destroyed shipments without itemization/photos (to be compensated).
• Proper, itemized monthly statements.
• A senior management call and operational fixes so I no longer need to micromanage a service I pay heavily for.

After 2 years of this, I’m actively testing alternatives. I’d love to keep a 17-year relationship, but only if trust — and basic compliance — are restored.

I've used S&S for years and it used to be good.

But nowadays the rates are astronomical and packages sit in my account (for the UK) for one week or more before moving onto the destination?

It would.be quicker to have stuff shipped by boat!

Bad customer service no response

"They stole all my orders worth around £800 and are now claiming they never received them

They tried to scam me multiple times by charging me twice for the same thing(shipping, customs charges) and not releasing my shipment.
Customer support is also the worst I’ve ever experienced.

complete bullshit customer service. they ask me for proof of delivery by the supplier, but when you check the app it says "The shipment has reached Aramex transit office and is on its way to the final destination office"

Truly the most disgusting display of customer service I have ever experienced with a company in my entire life. They refused to forward my parcel through the shop & ship service and it sat at the NZ Aramex Depot for nearly 2 months. I raised 3 cases that were closed without contact, I contacted Aramex probably 40 times via email and phone with no response and Aramex refused to help me. If it wasn't for a completely different company organising to pick up my parcel for me and ship it privately, I still wouldn't have it this day. The experience with this company has left an awful taste in my mouth. If I can encourage anybody to not use SHOP AND SHIP or ARAMEX entirely, I will. Appalling service they should be ashamed.

2/ I contacted support every single day, and they’ve told me “it will arrive today” FOUR TIMES.
Not once was that true.
The tracking still says:

“Shipment is being processed and on the way to next destination.”

3/ I’ve asked multiple times for:
• The actual location of my shipments
• A real delivery date
• An explanation of what’s happening

Instead, I get copy-paste replies and false promises.

4/ This isn’t a small issue — I’m not the only one.
Check their replies and reviews:
Delayed shipments, no accountability, and ignored complaints seem to be a pattern.

5/ If I don’t receive an update within 24 hours, I will:
• Post this across all social platforms
• File a complaint with Jordan’s Consumer Protection Unit
• Leave full details on Trustpilot and Google Reviews

6/ Aramex claims to be a reliable logistics provider — but this level of service is a joke.

@Aramex @ShopandShip
You’ve ignored me privately — now I want answers publicly.
Do better.

#Aramex #ShopandShip #CustomerService #Jordan #ShippingDe

She lost the shipment in SK. I had to send many emails and follow ups and documents to allocate it. Asked for a compensation like reduction in fees ,but they refused!

Worst customer service, that is if you can find how to contact them ? I never seen a company hiding the contact us button like this company .

they get your order delivered with no issues once in every 10 occasions, i still can't believe how terrible their service is and why on earth i trusted them with my order once again.
This time the order took 46 days to arrive, if i had it delivered by a horse it would have been faster.

NEVER. EVER. AGAIN.

Shop and Ship lost my package, said it was a bulk delivery, which it wasn't. Even if it was a bulk delivery, why did they accept it? They don't say anywhere they don't accept bulk deliveries. This is only the latest of several times they have lost or misplaced packages and claim they were delivered to me or that they never had them. 1.4* average rating is 1.4 stars too many.

So, for the 8th time in 1.5 months, shop and ship lost my package, and is refusing to refund me because they say it was a “bulk delivery.” Well, no 1, it wasn’t. And number 2, why do they accept bulk shipments if they lose them all? They’re demanding proof of delivery, which I provided, but then they came back and said they needed *signed* proof of delivery, which eBay (where I shopped( doesn’t provide. How convenient, huh? If this wasn’t lost package no *8*, I wouldn’t bother. But this is just too absurd.

My package arrived at US S&S on 25JUN and shows still in account. They says it is computer accessories and will take time. But packages arrived later same computer accessories reached me. There was a similar case with me earlier which delayed for long and later it was stolen from their office itself.

I recently used Shop & Ship (Aramex) for the first time to bring a product from India to Sharjah, and unfortunately, the entire experience was frustrating, mentally exhausting, and deeply disappointing.

❌ Poor Communication & Sudden Document Demands
Before ordering, there was no communication about needing special documents like a Material Safety Data Sheet (MSDS) or a Non-Dangerous Goods Certificate. But once the product reached their India facility — and they realized it was of higher value — I was suddenly flooded with emails demanding documents.
First, they asked for the invoice, which I promptly uploaded.
Then, they demanded an MSDS and Non-Dangerous Goods Certificate. My seller was kind enough to provide the MSDS, but informed me that he couldn’t provide the certificate unless I gave him a format — because they don’t ship internationally and don’t normally issue this.
I emailed Shop & Ship to provide the format. Instead of sending it quickly, they took 24 hours just to reply that “our India team will get back to you.” But instead of any real help, another 24 hours later, they sent me a threatening email saying:
“You have 24 hours to submit the certificate or your shipment will be discarded.”
Even though the delay was entirely from their side, they showed zero empathy, no professionalism, and ignored the context. I had to scramble to manage it all myself, using a certificate sample from another shipment, convincing the seller to create one, and finally got the documents cleared.

⚠️ Overcharging & Weight Manipulation

Now comes the hidden trap — their shipping charges. They advertise weight-based billing (actual or volumetric), but my product — even with full packaging — weighed 158g. When it arrived to me, I measured again and found it 158g max.
Yet Shop & Ship billed it as 240g, and I was forced to pay accordingly.
Along with this, they also added unjustified service charges, which were never clearly explained.

🚩 Ridiculous Customs Charges

Here’s the shocking comparison:
I received a product directly from China, invoicing 200$ weighing around 6 kg in a 1ft x 1ft box — and paid just 16 AED as customs duty in UAE.
But for this tiny, 120g product, Shop & Ship charged me 20 AED in customs — more than a 6 kg shipment!

The lack of logic, fairness, and consistency in their pricing is truly appalling.

❗ Final Thoughts:
My experience with Shop & Ship was a nightmare — poor customer support, unreasonable demands, overcharging, lack of transparency, and rude threats. This is not a service I would recommend to anyone.
They need to seriously rethink their customer handling, transparency, and internal communication. Until then, I will be avoiding them entirely, and caution others to do the same — especially if your shipment involves anything even slightly valuable or non-standard.

✍️ Submitted by a very disappointed first-time customer.

I've been waiting for a response for over five months regarding my shipment.

I placed an order for the delivery of clothing, and according to the tracking information, the package is stuck in one of your warehouses. Despite multiple attempts to contact Customer Support, the only reply I occasionally receive is that my message has been forwarded to the "relevant team" — with no further updates.

This delay is unacceptable. I’m reaching out publicly in hopes of finally resolving this issue.

Please assist with Package #9558132382.

Currently have a high-value item (2500 EUR) that has been placed 'on hold - high value item' in their France S&S location.

No instructions or email or anything with what to do next.

Submitted a 'request for help' through their website a few times and its just been closed with no reply, or ghosted with no response. Been a week now... not sure what to do.

The Worst , Scammers
they ask for huge fees when held by customes 75$ for transit fees
DONT USE THEM , I WARNED U

Dont use this service. They lost our parcel in their Tokyo warehouse, they've asked for proof of delivery, we've provided it and its clearly showing their warehouse receiving stamp on the receiver, but they kept saying they didn't receive the item or they don't have it. They won't just acknowledge that they've received and lost the parcel, very disappointing customer service - they don't care.

It won’t let me pass the bit were I write the shipment value for customs can anyone help me as it’s really frustrating me