shoezone Reviews 

33,296
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 3,602 reviews, reviewers overwhelmingly had a great experience with this company. People truly love the incredible value offered here, frequently mentioning that the footwear is well-made, stylish, and available at very affordable prices. Consumers also highlight the exceptionally fast delivery service, noting that online orders frequently arrive the very next day without experiencing any trouble or extra hassle. However, some customers also noted occasional issues regarding incorrect sizing or unexpected delivery delays that caused minor frustration. A few people mentioned that certain packages took longer than initially promised to arrive or that items occasionally did not match the expected measurements at all.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that items are well-made and comfortable for... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting the convenience of free... See more

Order

Users describe positive interactions with order, highlighting how easy the website is to navigate and how... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made,... See more

Price

Customers had positive experiences with price, consistently reporting excellent deals, affordable options,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My husband loves these slippers, great product, well made and not expensive either. Shoe Zone has always been our go to as they always provide great service online and in store. Good quality products... See more

Rated 5 out of 5 stars

Yesterday I visited Shoezone on Newport, Isle of Wight. The staff were very friendly and helpful. I ordered a pair of sandals as I was told they would arrive the following day. I not only received co... See more

Rated 5 out of 5 stars

Great prices especially on the mix & match range. Nice selection for both boys/girls makes ordering easy. Fast & free delivery big bonus! Have used multiple times & will continue too.

Rated 5 out of 5 stars

A great range of brands, many at sale prices, and an impressive delivery service too! Having found a limited number of sandals on the shelves of local stores, I ordered a pair of Skechers ' slip... See more


Company details

  1. Shoe Store

Written by the company

Shop online today at www.shoezone.com for all the latest footwear trends available at our fantastic low prices. We have a huge range of styles for the whole family, from shoes and boots to wellies and slippers, there really is something for everyone to suit all budgets.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

33K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(33,296)

3,403 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to order

Easy to order items which arrived in good condition. Shoezone had what I wanted at a good price with fast, free postage. What's not to like?

23 August 2026
Unprompted review
Rated 1 out of 5 stars

We ordered a pair of safety boots

We ordered a pair of safety boots, and we received an email to say they had been delivered but they are nowhere to be seen.

24 August 2026
Unprompted review
shoezone logo

Reply from shoezone

Thank you for taking the time to leave a review.

We are sorry to hear that you have experienced issues.

If you have not already, please contact us directly for further assistance:

https://help.shoezone.com/hc/en-gb/requests/new

Kind Regards,

Rated 3 out of 5 stars

shoe sent was not as described

shoe sent was not as described. speed of delivery was excellent

24 August 2026
Unprompted review
shoezone logo

Reply from shoezone

Thank you for taking the time to leave a review.

We are sorry to hear that you have experienced issues.

If you have not already, please contact us directly for further assistance:

https://help.shoezone.com/hc/en-gb/requests/new

Kind Regards

Rated 5 out of 5 stars

Safety boots

Needed safety footwear for my brother have always got them from shoe zone as they are competitively priced a few clicks and the order was completed arrived next day amazing service 😀

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Great value and superb efficiency

It wasn't a big order - just two pairs of slippers. They were chosen on the Friday afternoon and the order placed - both pairs were delivered the next day for free. Great offerings and great service

22 August 2026
Unprompted review
Rated 1 out of 5 stars

Don’t believe the false promises!

Don’t believe the false promises they make on their website. They say next day delivery and on the next day they say it was delayed. Scamming us customers with fancy advertisements and not keeping promises. Customer care is of no use as they wont help with cancelling your order or anything else and all will they say is next day delivery is not a promise which they don’t highlight anywhere. At the end of the day, me as a customer lost my money, did not get the product on as promised and now all plans for the day failed!!

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Speedy delivery

Really pleased with my pumps, very pretty and comfortable too. Best part was free delivery in time for my holidays ! Highly recommended.

21 August 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible customer service

Absolutely terrible customer service. Will never order from them again. Ordered school shoes for my daughters and was sent someone else’s order. Refusing to help want me to chase after them and fix their mistake even though there’s no stores anywhere in Northern Ireland anymore. Have sent about 15 different pictures of the wrong shoes I’ve received and still not good enough, can’t send out my children’s shoes just want their other products back, had to go and purchase school shoes elsewhere and spend another fortune. Still haven’t said I’m even being refunded, joke of a company.

20 August 2026
Unprompted review

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