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4.5
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 37% of negative reviews
Typically replies within 2 weeks
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I have now been a Shoeby customer for almost 15 years and I still love it! Love the clothes & variety. Both on line & in store ( my local store is in Nieuw-Vennep) I have a great shopping experience. All staff are very professional, friendly & helpful!
We had a problem with a minor item that we purchased at Shoeby. Although the cost was only 6.99 € I wondered how flexible the Shoeby organisation would be to rectify the situation. It turned out to be perfect. Although some small issues happened troughout the process due to my own mistakes, the Shoeby client service kept doing their best to set the situation right. I experienced an unwaivering effort to provide the best customer service ever. In the end all turned out well and we received a replacement item in the mail without any extra cost. I rarely make these kind of reviews but the service of this company was so exceptional and friendly that I feel it as my obligation to write this.
Ordered something online but no email confirmation, no delivery. After a month still no clothes receives. The only thing they send is a reminder for you to pay. Customer service doesn’t respond. This webshop is a joke.
Reply from Shoeby
This is obviously not the intention. Something seems to be going grandly wrong here. Of course we are ready to see what we can do for you.
Can you send us an e-mail to: info@shoeby.nl with all your details? Think of your e-mail address for example.
This way, we will gladly check the status of your order and make sure we have resolved it completely.
Of course, this cannot be the intention.
We look forward to hearing from you.
Love love love Shoeby! My favourite store! Everyone is always so friendly and the clothes are great!
WARNING! Think before you subscribe to Shoeby's newsletter! It's just impossible to unsubscribe. They keep spamming my inbox, although they have tried to stop it. Nothing helps, they keep targetting my inbox with their ads. Vol=Vol, echt?! Mijn geduld is op, stop met jullie spam, dank!
Reply from Shoeby
Hi, zou je ons een mail willen sturen met je gegevens? Dat mag naar info@shoeby.nl
Het is natuurlijk niet de bedoeling dat je ongewenst nieuwsbrieven krijgt. We gaan het dan voor je oplossen.
Groetjes Shoeby
Pitty, in 2019 Shoeby changed concept. From pretty nice clothes to ugly. I cannot buy there anymore. Before I bought there nice things for my kids. Well, not any more... Sad, that slowly all shops in NL change concept into dark and ugly.
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