ShoeBuy Reviews 67

I bought sandals in June. They are like walking on cardboard with a ribbon to hold them on your feet. So miserable. I want to return them have my rider # but can't find anywhere to return them too. Any help????

This company is a total scam. DO NOT THROW YOUR MONEY AWAY!!!!!

Worst customer service ever! Still trying to get a refund for shoes I returned

This is not a reliable company
I am not received my shoes
Because they are not delivered me
This company is very very bad

Worst experience ever. This place is a scam.

I've been trying to contact them for over a week. There phone always says that they're too busy to answer calls to email instead. I email and haven't received anything other than their automated response. Just FYI before you try and do business with them, you best hope there is no issue because their customer service is NON EXISTENT!

Shoes.com is the worst! No reply to emails(plural).Customer service gets a zero, waited 30 minutes on hold to be told most orders take 5 days to process and 5 days to ship, so figure 2 full weeks for delivery. I will know in 48 hours if they will cancel the order, I’m really baffled that they manage to stay in business. Giving them 1 star seems generous.

I bought a pair of winter boots, size 8. Before I realized they had sent me a size 7, I discarded the box.I tried to send them back in a different box explaining what happened and they wouldn’t except the boots. So today in the mail the same size 7 boots were sent back to me. I contacted them and they said they cannot return without the original box. I told him I will never order from you again!

I ordered shoes from this company on December 6th their website stated that I would receive another email in one to three days confirming shipment status but never received that email so today is December 15th and I decided to call the first representative I spoke to she hung up on me after putting me on hold then the second one after I called back she put me on hold for a while and said all only thing that she could see was that it was in process and a supervisor wasn't there to take the phone call I then asked her how did the refund process work she said a supervisor would have to do that and they will call me back within an hour which I knew that was BS so I waited and then shortly after that 30 minutes to be exact I received an email stating that my order had been canceled due to the the item not being in stock so I proceeded to call back again this time I got a gentleman on the phone he said yes I see that it has been canceled and your refund will be back to your card between 3-5 business days so that's the end of this story do not buy from this company they are bogus

Stay away from this shady company. The date that my delivery was promised came and went and no shoes arrived, so I tried to cancel the order. I was told that I had to wait 24-48 hours more to cancel the order. The woman I spoke with was quite rude. When I called after 48 hours to cancel, I was told to re-request the cancellation, and wait another period of time. In other words, they refused to refund my money every step of the way. I called my bank today and disputed this transaction and was able to get my money back. DO NOT BUY FROM SHOEBUY.COM.

I ordered wrong size, want to exchange for right size. After many calls to have a shipping label to my address. Still haven’t received it, this phone tag has been on going for weeks. Now, this close to Christmas my girls will be short a present. NOT HAPPY. How hard is it to send a shipping label?

I ordered two pairs of shoes. The size is WAY SMALLER than indicated. I received the shoes and figured I could return for a larger size. There is absolutely NO INFORMATION for returning or exchanging these shoes. Poor business practice. Wish I had read the reviews too. How can I exchange these shoes for the right size? Thanks.

Do not buy from this website. I ordered two pairs of shoes but received a pair of sunglasses. would not give a refund as said it wasn't there fault that contractor got parcels mixed up so never got the shoes

i buy 2 pairs of trainers..never delivering..i was waiting for half year but they dont comming..so, they trick me for 100 pounds..stay away..is any way to complain against them??? who know?? let me know..thanks.!

I wish I had read some reviews before dealing with this company. This company is extremely dishonest and disreputable. I just assumed they were a big company that had been around for a while, so they must be doing something right. Wrong!

I ordered two pairs of shoes, and one was totally incorrect. The thing is, the delivery docket didn't even match the order docket, so the most basic check should have picked it up. So I ordered X shoe, and they sent me Y shoe, and even said Y on the delivery docket. Despite the problem being obvious, they still requested before they can do anything for me to take a photo of the label, and a photo of the shoes in the box. It's now been a month since I did that, and three follow-up emails, but no reply. This whole thing has been dragging out since before Christmas.

The sad thing is, if this all went ok I would have purchased more shoes from them, a much better business model than ripping off your customers and then trying to frustrate them into not pursuing their claims.

After reading some of the other reviews I realise I better check to see they have not taken more money out of my credit card.

I PURCHASED A PAIR OF CONVERSE TENNIS SHOES ON APRIL 10, 2017. WHEN I RECIEVED THE SHOES I DISCOVERED THAT IT WAS A MEN SIZE INSTEAD OF A WOMENS SIZE I THEN CONTACT SHOEBUY AND LET THEM KNOW THAT THE SHOES WERE A MENS SIZE 7 1/2 AND NOT A WOMANS SIZE AND THAT IS WHEN THE REPRESENTATIVE INFORMED ME THAT THE SHOES ARE UNISEX AND THAT I WOULD NEED TO EXCHANGE THEM FOR A MENS 5 1/2 WHICH IS EQUIVALANT TO A WOMANS 7 1/2. SHE INFORMED ME THAT IF I RETURNED THE SHOES THAT THEY WOULD KEEP A $7.00 RESTOCKING FEE BUT IF I DO AN EVEN EXCHANGE THEY WOULD JUST REPLACE THE SHOES. I RETURNED THE SHOES THROUGH UPS ON APRIL 17, 2017 AND THEY RECIEVED THE SHOES BACK IN THIER WAREHOUSE ON APRIL 20, 2017 IN WHICH I THEN RECEIVED AN EMAIL FROM THEM STATING THEY COULD NOT PROCESS MY ORDER DO TO MY ORIGINAL CARD USED FOR THE PURCHASE BEING INVALID THAT IS WHEN A RED FLAG WENT UP BECAUSE I THEN CHECKED MY BANK ACCOUNT AND SAW THEY LIED BECAUSE A NEW CHARGE IN THE AMOUNT OF 34.96 WAS DEDUCTED FROM MY ACCOUNT!! I THEN CALLED SHOEBUY AND SPOKE WITH A REPRESENTATIVE BY THE NAME OF NICHOLETTE WHO TOLD ME SHE COULD NOT PROCESS MY ORDER DUE TO MY CARD BEING INVALID BUT YET IT WAS CHARGED THAT SAME DAY BY SHOEBUY SHE THEN HUNG UP ON ME SO I CALLED BACK AND SPOKE WITH KHADIJAH WHO WAS ABLE TO REVERSE THE EXTRA CHARGE THEY CHARGED TO MY ACCOUNT BUT COULDNT PROCESS MY ORIGINAL REFUND ON THE SHOES THAT THEY RECEIVED NOR WILL THEY PROCESS MY REFUND IN THE ORIGINAL AMOUNT OF $34.97!!! THEY CANNOT JUST KEEP MY MONEY AND KEEP THE PRODUCT IT DOESNT WORK LIKE THAT!!! IM NOT SURE IF THIS COMPANY IS A SCAM OR WHAT BUT I AM LETTING EVERYONE KNOW TO BEWARE AND DO NOT DO BUSINESS WITH THEM THEY ARE THIEVES!!!!

I purchased a pair of running shoes in my usual size and after wearing them less than an hour in my house and one trip in the garage, I lost sensation to all of my toes. The toe box was extremely narrow. I then requested an exchange for a full size larger. After my order was complete, the small shoes were returned to me with a note which read, "Merchandise has been worn/used" and "unable to resell."

These were shoes that were never worn outside and were honestly on my feet for less than one hour because I couldn't feel my toes.

I called customer service to explain this and they would not accept a return. Do you honestly think I was wearing these too small shoes around town for several miles of walking when I ordered a full size larger for an exchange?

This, copied from the website is the official return policy, "If you are not happy with your order, we are happy to accept a return or an exchange." The website states this, however the company neither honors this nor practices this.

DO NOT BUY FROM THIS WEBSITE--- AVOID

Frankly, I cannot even believe what happened. 1st, the boots arrived in "already worn" condition. There was no tissue paper stuffed into the toes of each boot which is a common expectation for a new pair of boots costing near $200. There were so many more indication these boots were used. I made an assumption that perhaps these were a pair someone returned under Wolverine's 30 day comfort guarantee. I directly addressed both Wolverine AND Shoebuy about this and I swear on the very life I live both Wolverine & Shoebuy were doing everything to avoid giving me a straight answer to that question. I absolutely believe Wolverine is pushing their rejects and returned pre-worn products through distributors like Shoebuy.

Well, the deal was this: I called, I complained, and I even pointed out unacceptable stitching that was already pulling out of the seams in 2 places. I photographed everything.

I ran the problem by the rep for shoebuy. I said I wanted a refund because I said they are not worthy of trust because these boots were without question, NOT NEW!. Anyway, with the defects I mentioned, and the photos I have that clearly show this, there should be no problem returning these boots for a full refund, no fees, no return shipping. Their deal was that if the boots do not meet the expectations under Wolverine's comfort guarantee, you have 30 days to return them whether they have been worn 1 time or 30 times and even if they show signs of 30 days of wear, you can return them under the comfort guarantee, but a restocking fee would apply.

I, however, called them to request a return the moment after I opened the box to complain about getting someone elses boots. Just the worst feeling in the world

The representative agreed to send a return label and said, they will be entered into the system as defective and there would be no restocking fees or any other fees. Sure enough, the email came about a week later, stating they received the boots and were expressing great happiness and joy by writing "GOOD NEWS!, Your boots have been received and a refund has been processed in the amount of $***.**! Without giving the exact amount, just know it was the cost I paid minus that restocking fee. They neglected to acknowledge that they were defective and this prompted me to call them yet again. But to no avail.

It is without hesitation that I say the customer service industry is out of control and there are really only a few good companies that know how to treat customers and be fair. Shoebuy is NOT one of those companies. The representative claimed their warehouse declared the boots were not defective. Now, for the less savvy shopper, this means you might lose the restocking fee. But I am dealing with so many sub-par customer service incidents from so many well known companies it's just earth shattering to see that these companies are trusting their reputations and their future business to the methods these people. All to save a few dollars. But, they were wrong. They literally tried to pass off used merchandise as new. And the fact they would chance pushing me or anyone els for that matter, for the $6.95 restocking fee, is mind boggling. Especially when I have photos and witnesses to back up all of my claims. There were literally minutes from the time I opened the package and called them reporting the defective seams and I told them immediately that I received boots that just were not new.

In closing, I cannot say enough to really make it any worst. This company SHoebuy, along with many others, have the worst customer service in place when it comes to dealing with an unhappy customer who has good reason to hit them where it hurts. They are the type who probably utilize the services of foreigners that could care less about the laws of the United States since they do not live here. Getting service from people who do not even reside in my country is about as worthless as it gets. It happens on Shoebuy, Ebay, PayPal, several well known credit and financial institutions like Synchrony bank and even our wonderful smartphone carriers. They use foreigners for their customer service which has resulted in some greedy attempt to try to make good paying customers pay for the shortcomings and mistakes of the companies we deal with. Not to mention the wrongful attempts to pass of used merchandise as new. I hope our current administration in the USA completely erradicates this. We deserve better than what companies like Shoebuy are doing to us.
The made in America label was always something to be proud of and so was the good old fashioned service from our own natives who respect the hard working man for all of their efforts and business. I was told these Boots were one of the few made by Wolverine that were Made in USA and I later find out they are imported. Shoebuy will never get my business again and I really hope others catch on to them and others like them. Maybe go to other more reputable trustworthy online selling networks. I'll buy Amazon at 25% over shoebuy pricing any day of the week just because I know they stand by the hard working American. Walmart is another company rising up with excellent servicve. Although none are perfect, these are just examples of the companies trying hard to retain the respect and trust of the consumer.

And many thanks to Captial One, the credit card I used to pay Shoebuy, has actually compensated me for not only the restocking fee but also the full cost of the boots and they told me I will lose nothing since this was clearly Shoebuy's fault and they are in the wrong. Maybe it's alleged, but I say they are guilty of trying to pass off boots that were already bought, worn, and show too many signs of wear to sell as new. Without disclosure, that is fraud my friend.

My order arrived quickly and the shoes are of good quality, but the only reason I ordered from them was that I heard they have free shipping and free returns, which is not true. It turns out that when you return a pair of shoes, they charged a $6.95 restocking fee for each pair of shoes. I will not order again!

I ordered 2 pairs of shoes and received an email telling me that one pair has been cancelled. I called to clarify and was told that they are no longer in stock. I was very upset because I planned on receiving these shoes next week and need them for a wedding. I said that I don't understand how it takes almost a week to notify me that something is out of stock. The customer service representative then argued that it hasn't been almost a week... It's been 5 business days, which is almost a week to me. She then told me that I needed to look at this from a bigger perspective than my own. My understanding from this conversation is: Do not rely on shoebuy to fulfill the order. If you find something you like but don't really care if you ever receive it, go ahead and order. Shoebuy feels no responsibility to fill orders.