Shoeaholics.com Reviews 

Incorrect size sent, paid delivery and now they want photographic proof that they are the incorrect size, even though they are going to be returned and I will have to pay for that!

Perfect order. On time product packaged well and delivered on time.

I ordered a bag, card holder & trainers. The parcel was delivered today without the trainers. Customer Service have told me that they have checked the order & as the packaging was not damaged there is nothing they can do - no trainers, no refund! I sent photos of the packaging & the two items received. There is no way that a pair of size 6 trainers would have fitted in as well!
Added 13/7/2025
Company refused to refund monies for trainers never received & insist that they were in the parcel with the other items. The conclusion from that is that they are accusing me of fraud. I will never order from them again & will be returning the two items received.
As you can see by the picture beside my name there is no room in packaging for a pair of trainers - usually despatched in a shoe box.

I received an empty box!!! I paid for next day delivery and in fact received no shoes and empty box, customer service assured me that they sent it and shoes was in box🤦‍♀️🤦‍♀️🤦‍♀️

Total rubbish, the handbag I bought for my partners birthday looked nothing like the picture on site. They also charged me £1.95 to return it avoid.

I wore the slides once and the parts were pulling off from the sole of the slides.

Really poor customer service. My shoes were faulty and within one month broke. This has happened twice with this company, and they offer no compensation at all. I didn’t want a refund and I wanted another pair sent to me, however they said this isn’t something they do. Went on their website and everything else costs a fortune so left with broken shoes and nothing to wear. Really poor!

None delivery of trainers, don’t answer emails , cannot get a refund or reply from this company ! Absolutely shocking company do not order anything from them !!

Shoeaholics have no call centre you can speak to, none. There is also no live chat. You cannot speak to a single human.
The only means of contact is email. These are answered from outside of the UK, and often at times such as 2am Uk time, making it hard to have a productive and timely conversation.
Returns are a nightmare. They make no effort to investigate when things go ‘wrong’ at their end and without serious chasing and legal wording they tried to get away with not refunding. I was shocked that Kurt Geiger is run this way and will categorically never order from shoeaholics or KG ever again. Save your time and energy, and purchase from another retailer who prioritises customer service. Ps Be sure to check out the one star reviews on here, there are over 40%!!!

I am still waiting for a refund . I returned 2 pair of trainers only. Couple of days after i received them & am still waiting for a refund 2 months later !

I will never order from you again! I do not recommend to anyone! The first time I had problems with the delivery (Evri) I asked to leave my package at a certain place but no one noticed me, after that I could not even change it to leave the package at a parcel shop this lasted, 2 weeks only through emails I could talk to both the people from Evri and the people from Shoeaholics but nothing was solved my package was missing, I only had promises from Shoeaholics but they did not solve anything. And after 3 weeks of waiting and nerves I told the people from Shoeaholics that I did not want any more orders I want my money back what do you see in 2 hours my status at Evri changed to "return" and they also sent me a confirmation email that I would receive the full money back but until then 3 weeks they just deceived me through emails that I would receive my package! I really did get my money back but I do not recommend anyone to order from here!

Trainers were delivered on time and in great condition. Very comfortable and great style

So a few years ago I bought a bag and used it regularly and it was becoming a bit worn. To my surprise I got a delivery this morning, I accepted the parcel and it was a brand new bag. My hubby decided to treat me. I absolutely love it, apparently it was only ordered yesterday and it arrived by DPD today. Fantastic service, I can't wait to transfer the contents of my bag and start using it.

Cost, delivery and shoes excellent.

Only downside, one of the leather laces snapped after shoes worn 5/6 times. Poor!

Great selection and price

Shoes as described and very quick delivery

Lovely sandals at a great price. Arrived in good time, well packaged.

I’ve been a loyal customer of Shoeaholics for two years and have always loved the deals and the quality of my purchases. I’ve recommended the site to many friends and family.

Recently, I placed two orders. In one of them, I mistakenly selected the wrong boot size. Thankfully, Shoeaholics’ customer service was helpful and quick to correct the issue before dispatch—something I really appreciated.

However, the delivery service used—Evri—has caused a lot of frustration. My parcels were supposed to be delivered on a Thursday, but they didn’t arrive until Saturday while I was attending a wedding. Upon returning home, there were no parcels to be found. The delivery photo showed the items had been left outside, by the front door next to the dustbin—completely exposed and unsecured.

I only found out on Monday, after checking my emails, that Evri had marked the delivery as completed on Saturday. I tried to contact Evri directly but received no response. When I reached out to Shoeaholics, they stated that the delivery was successful and refused a refund, especially since a similar issue happened once last year. I was advised that I should have arranged a safe place or alternative delivery—even though I waited in all day Thursday and Friday, based on their dispatch confirmation.

It’s extremely disappointing that leaving parcels out in full view—vulnerable to theft—is considered a “successful delivery.” It’s even more frustrating that the courier didn’t have the basic sense to leave them behind the bins, at the very least.

My next step will be to report the theft to the police, as I have no other recourse at this point.

Now 16 June and still not resolved sent en email asking for further details I replied back.

Now I have an email with no information but says its been resolved.
Resolved how?
Still no refund received.
I am going to put a police report in tomorrow.

LOVE my new boots, great price, great quality

Got a £120 pair for £39 and it’s excellent quality!