Shiseido Reviews 

Placed a couple of orders using their promotion code. They ended up shipped the items without free gifts as said. It is a scam promotion on their website. Tried to communicate their chat bots and getting no where. Then, i call the customer service. The lady just simply replied they do not ship the free gift by itself. Tried to reach out her supervisor, i got no answer. Do not recommend to purchase at their website.

Shiseido UK customer service team helped me resolve an issue with Serge Lutens (that brand being owned by Shiseido). I ordered goods from SL that were not delivered despite SL tracking saying they were. SL were totally unresponsive to numerous direct contacts. Shiseido themselves took on board the reputational damage and got the issue resolved immediately for me.

Feel unappreciated as a customer at Shishedo . Customer service is now very poor
Have ordered Shishedo products in the past and the company has always taken care of their customers. Now they truly don’t care . I ordered several products I was suppose to get some items free. Did not get them or any type of replacement or even a token of a sample or any type of consideration.
They no longer value their long standing repeat customers .I truly feel cheated and unappreciated as a customer.
There are lots of wonderful facial products out there . Why should I continue to use this company’s products??

Terrible products and customer services, avoid anything made by shiseido company, one of the reasons Serge Lutens brand went down is because it’s owned by Shiseido, their obsession of protecting their brand to an extent you can’t even buy it from alot if known online selling platforms is why their brand is not successful like many others, guess what people will just buy better brands that are accessible for purchase, your days of glory are gone

Don´t buy this garbage. I bought one eyelash curler about 2 years ago and yesterday when I was curling my eyelashes it broken and bounced into my eye. And they response was that he expired the warranty as if the product was cheap. They asked me for a medical examination, hahaha I never told them that it hurt or dying, I told them that it hurt. At least they could give me a new one, but no. I wish I would give zero stars.

My Black Friday order got “stuck” in the system. Customer service takes several days to a week to respond. I called them and coincidentally their system is “down” that day and they can’t help me. After getting my order unstuck they proceeded to cancel it.

To be honest you’d expect higher quality for the price you Pay. Kiehls is much better.

Shiseido pure retinol instant treatment eve mask . Good for a couple of uses leave for 15 minutes. Does not irritate eyes smooth finish. Light weight formula. I am 41 years old and this is my first time trying a under eye mask. I have not used this product long enough to see a difference.This was a sample.

They won't accept reviews that aren't good. Mine wasn't even that bad, I just said what my honest experience was with the sunscreen being greasy and the serum didn't do anything for me. (it even irritated my face but I left that out on purpose) They declined my review and I reached out again but never got an explanation. Very unprofessional, especially considering the high-end price you pay.

TOTAL RETAIL FAIL!!
Take your money for goods advertised on website as available. They take your £££ and then cancel the order (it must be some bank interest scam). THREE times this happened and they claim "they dont know what stock they have". Very worrying considering theyre running on-line retail lol!!

I love their products but very bad customer service!! No reply none!
Order No.
SUK00098757
Date
18 May 2021
Total
£324.50
Status
In Preparation
ORDER DETAILS
Order No.
SUK00068249
Date
8 Dec 2020
Total
£263.00
Status
In Preparation
ORDER DETAILS

This is from their website update!

I love shiseido, do all their product do everything they claim, maybe not but I still love them all. I own the ultimune, their eye night cream, their toner, their cleansers, their newer an older face cream lines, the waso line, their 50 SPF, their softener and even their lotions. I love the smell and the luxury feeling to every product!

Custom service is pathetic low.

Always first look if a frag is from Shiseido Group, if is, just pass it.

D&G is no longer D&G, it keeps its name, but actually the reality is, it became fake frags.

They buy frag companies, putting cheap ingredients into it, people still think its that brand... but its not.

I got many health problems with there frags, some even do have a puke smell when it comes on the skin.

Filled lot of papers from there side, but its all wasting your time with the Shiseido Group.
I did send the bottle to them, I could take something else of there crap products for less money and less ml.
They call this custom service... I call it pathetic.

Just bought a 7 lights illumination powder 😍 and i couldn't be happier.... its very good the quality and the colors the touch and the smell )))

Very disappointed from shiseido customer service and shiseido itself.

After purchasing twice my gift sets, they Once again cancelled my order after confirming it.

Although both gift sets have been in-stock for the last 10 days.

I am running out of my face creams and cannot afford to have them full price, that is why I purchased them during Black Friday.

I have sent them an email, but no reply from them for the last 7 days. I have also tried to write to them on Instagram, but have received no reply from them yet.

I hope someone would apologise for this and offer some help in return.

I use 2N1 and it matches the liquid foundation perfectly so great for touch ups throughout the day. Yes, i recommend this brand

Worst customer service ever
I place the order on 11th Oct, as of today: 21st Oct, this order is not yet despatched. I emailed the customer service on 19th Oct, all I receive is to ask me to check order status online. Called them today again as I am running out of my serum. Eliza from customer service telling me there is nothing they can do, they don't know the despatch date, they can't cancel the order, all I am advised to do is to wait. Unbelievable, this is absolutely the worst customer service, I can't even cancel the order so I can buy something else. Be aware the 5 working days delivery time is not including the so called ‘processing time'. The below is the response I received from their so called supervisor after 3 emails and 2 days of calling:

As mentioned previously, we have no way in cancelling the order and assure you that we will get back in touch once we have any relevant information from the warehouse. We are working very hard to satisfy all our customers and appreciate your patience and kind understanding during this special time.

We wish you a lovely day ahead.

Kindest regards,

Eva
Consumer Care Supervisor

I tried to post this review on Shiseido UK website, I was just told they can't publish my review. They sensor any negative review by their own customer even when it's absolutely true reflection of the event! Don't buy from this company, you will end up with high blood pressure and a hole in your pocket!

“” I am very disappointed
I'm incredibly disappointed with the ShiseidoUK customer service. I received a damaged/faulty packaging/product.

As soon as I noticed I called the customer service and they were rude unhelpful and made me feel very uncomfortable with their judgemental questions.

I initially simply just wanted a replacement for the faulty item but I was told that it was not possible as they would need to carry out an internal investigation and I would have to wait for at least 2 weeks and also go through so many military style procedures!

I expected more of an effort when the error is of the company. Errors do happen, and I completely understand that, I absolutely love the products and have been using them for over 2 years but I am very disappointed in the customer service handling my initial enquiry.

I normally purchase shiseido products in store such as John Lewis, Debenhams, but with being incredibly busy at work due to COVID, I thought ordering online would be the best option from their own website as well.

It's frustrating as I expected a better customer service. It's sadly now given me a very bad impression on the company, which is unfortunate as I am a huge fan of the products but I will find/use another brand moving forward. What a shame! ””

Never order from Shisedo.com - their customer service is non-existent and they refuse to respond to inquiries promptly, if at all. Encounters with customer service agents like Brandi Isham were so shockingly unprofessional and disrespectful that I’ll never buy directly from them again.

I made multiple purchases with different companies between May 13 and May 16. One item is in back order and this order (from Shiseido) hasn’t shipped as of today (May 30).

I sent two emails asking for an update. My first email was ignored and I never got a response. I sent another email four days later and finally got a response two days later.

I was told my order was received, is in process and I’ll receive an email when shipped. The problem is no one seems to know when it’ll ship or even have an estimated delivery date. My order seems to be just sitting in their system.

I have no idea if or when I’ll receive this order. I have no estimate delivery date so I can’t even go based on that.

I have an order coming from the UK and i ordered that item days after this Shiseido order and it’s already in transit and it was ordered from a very small store with only a handful of employees.

Since they (Shiseido) hadn’t shipped my order, I asked to cancel it. Why should I pay for an order I hadn’t received and doesn’t seem to be on its way? Below is the response I received.

“I am sorry, but once an order is placed online we don't have the ability to cancel an order. We do offer a 30 day money back guarantee on orders once they are delivered. If you no longer wish to keep this order, please use the complimentary return label that is included with your order to return.

Once the return is received in our warehouse it may take up to 10 days to process the return and 1-2 billing cycles to see on your statement.

I am sorry for the inconvenience that this may cause. Please let us know if you have any other concerns.
Best regards,

Sheri”

After I receive I can return it and wait nearly two weeks for a refund?

No, thank you. I want to cancel it because I haven’t received it. Why bother returning it when I get it?

I’m sorry, but this is unacceptable. The website doesn’t say anything about not being able to cancel only to contact support for assistance and I got zero assistance.

I understand everyone is freaking out about covid but that’s no excuse. If orders can’t be shipped in a timely fashion, then you need to keep your business closed.

This is the ONLY place I’ve ordered from that’s help my order hostage.

What’s the hold up? Limited staff? Backordered products? Out of stock? Any of those reasons I would’ve understood, but avoiding giving me an answer is what has me extremely angry to the point I will never purchase from this company again nor will I purchase their products elsewhere...which is what I had planned to do once the order was cancelled. I won’t do that now.

Shiseido needs to re-evaluate how they’re processing and shipping orders, provide customers something of a time frame or an exact reason for taking nearly three weeks to ship, and give the ability to cancel an order.

Update: 14:17 May 30, 2020

An email just came through that my order has shipped along with a tracking number and estimated delivery date.

Still disappointed that I couldn’t get this information from customer service. I’m changing the rating from one star to three star since the email included the tracking and estimated delivery date.