Shire Leasing Reviews 

517
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and account managers for being exceptionally helpful, professional, and thorough throughout the entire financing process. Many consumers highlight that the service is seamless, highly transparent, and completely stress-free, making business funding and asset leasing very straightforward from start to finish. However, some people mentioned experiencing frustrating communication problems, unresponsiveness, and difficulties getting timely answers from the support team. Some reviewers were also dissatisfied with dismissive customer support, pointing out that important requests were ignored or handled poorly when trying to resolve serious concerns.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that employees are consistently helpful, quick, and a... See more

Service

Consumers find service to be positive, highlighting a smooth, fast turnaround and consistent, reliable... See more

Customer service

People report positive experiences with customer service, highlighting smooth processes, reliable support,... See more

User experience

Reviewers highlight positive aspects of user experience, expressing immense satisfaction with the seamless... See more

Response time

Clients share positive opinions on response time, frequently praising the speed of service and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used Shire for decades. Always efficient, always friendly and understanding and more often than not, the most competitive rates. When their trusted point of contact changes, the new person has al... See more

Rated 5 out of 5 stars

We have used shire leasing for a number of years now, Amanda is my point of contact she never fails to achieve what our company needs. It is a quick seamless experience, Amanda's way of approaching us... See more

Company replied

Rated 5 out of 5 stars

Charlie Craddock & Lauren Berwick were extremely helpful and secured the funding we needed in a very timely manner and kept us updated through the whole process which didn’t take long at all. Would... See more

Company replied

Rated 5 out of 5 stars

I have been dealing with Shire Leasing for many years. The company and the people are very efficient k the business of the client , Follow up and make things happen, paper work great, prompt in deali... See more

Company replied


Company details

  1. Alternative Financial Service
  2. also in
  3. Business to Business Service
  4. Car Finance and Loan Company
  5. Finance Broker
  6. Financial Institution
  7. Non-Bank Financial Service

Written by the company

Shire Leasing offer asset finance and lease solutions to UK businesses and also work with equipment suppliers to help offer finance to their B2B customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

517 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(517)

109 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've had a great experience every time…

I've had a great experience every time with Shire Leasing. Over the last 15 years, they've always supported my business whenever I've needed to lease or replace equipment quickly. I have a fantastic relationship with my account managers, Vicky and Lisa, who consistently go above and beyond. The process is always quick and easy - truly first-class service. I highly recommend them.
Thank you
Ali Nadin
Nourish catering

18 September 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Alison

Thank you for your 5* review and we will forward your kind words on to your account manager

Rated 5 out of 5 stars

What another efficient experience with…

What another efficient experience with Shire Leasing. This is our third time of using them for Financing equipment and cash flow and I would highly recommend them. In particular, Lucia Watts who handled our case and has been brilliant....she is very knowledgeable and diligent and most importantly has great relationship skills which makes dealing with Shire a pleasure. On behalf of Westbury Signs Ltd, we shall look to Shire as our first point of call in the financing world.

17 July 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Bryan

Thank you for your 5* review and we will forward your kind words on to your account manager

Rated 5 out of 5 stars

Quick turn around and with excellent…

Quick turn around and with excellent communication. Demi and Sam were fantastic from start to finish. Look no further for funding/leasing.

1 September 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Carolyne

Thank you for your 5* review and we will pass your words on to your account manager

Rated 5 out of 5 stars

Swift and helpful

Luke Nicholls and the team yet again carried out a swift, friendly and very professional service which
covered our needs. Thank you! Highly recommend
Shire's service.

15 September 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Andrew

Thank you for your 5* review and we will pass your words on to your account manager

Rated 5 out of 5 stars

Thanks team

Thanks team - always there when needed.

16 September 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Consumer

Thank you for your 5* review

Rated 5 out of 5 stars

A great business partner

Always very professional and efficient . My relationship manager , Liam Southall , is extremely helpful and knows the best way to help business if ever we need financial assistance to meet our goals . We have also dealt with Joe Hoyle , who again , has been great when financing our business vehicles

4 June 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Laurence

Thank you for your 5* review and we will pass your words on to your account manager

Rated 5 out of 5 stars

Very friendly and excellent service on…

Very friendly and excellent service on time. I am truly appreciate and be grateful for Liam's support towards me.
At in my helpless time you save my life. I am so grateful. Well appreciated and much recommended

16 September 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Nadarasa

Thank you for your 5* review and we will pass your words on to your account manager

Rated 5 out of 5 stars

Liam and Lisa could not to enough to…

Liam and Lisa could not to enough to arrange financial assistance for me to grow my business

16 September 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Ian

Thank you for your 5* review and we will pass your words on to your account manager

Rated 5 out of 5 stars

Always a good company to go to…

Always a good company to go to regarding finance. Been to them couple times now and they’ve been very helpful especially Liam southall who has dealt with me on both occasions. Good communication and always going out their way way to help.

16 September 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Manny

Thank you for your 5* review and we will pass your words on to your account manager

Rated 5 out of 5 stars

From start to finish Liam was amazing

From start to finish Liam was amazing. On hand to give help and advice.
I wouldn't have been able to start my dream without his help.

I highly recommend Shire and the team, but if you can get Liam you are getting 5 star treatment

16 September 2024
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Matt

Thank you for your 5* review and we will pass your words on to your account manager

Rated 5 out of 5 stars

Have used Shire a few times

Have used Shire a few times. Each time Demi, Sam and their team are always helpful and communicate constantly with updates. Great products and brilliant service, would happily recommend

12 September 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Amanda

Thank you for your 5* review

We are pleased to see that you have been happy with our service and will inform Demi and Samantha of your kind words

Rated 5 out of 5 stars

Brilliant! What a great experience with Shire…

What a great experience with Shire Leasing. This is our second time of financing a vehicle through Shire and I would highly recommend them. In particular, Emma Butlin had been brilliant....she is patient, knowledgeable and diligent and most importantly has great relationship skills which makes dealing with Shire a pleasure. On behalf of Alfred Fraser Bathrooms....a big thank you!

1 August 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Mr Cash

Thank you for your 5* review.
We are pleased to see that you have been happy with our service and we will pass on this to Emma

Rated 5 out of 5 stars

We have partnered with Shire Leasing…

We have partnered with Shire Leasing for many years, and once again they’ve proven why we keep coming back. My appointed contact, Jamie Flounders, provided exceptional service—working through some complex challenges while still delivering the best vehicle, best price, and all within the required timeframe. Jamie’s professionalism and dedication were second to none. I have no hesitation in recommending Shire Leasing to others looking for reliable, customer-focused leasing solutions.

10 September 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Louis

Thank you for your 5* review and we are pleased that you have been happy with our service. We have passed your kind words on to Jamie

Rated 5 out of 5 stars

Always a great company to deal with…

Always a great company to deal with over the years and so helpful to me as a freelancer enthuse challenging times. I've been dealing with Samantha who has been marvellous throughout the whole process...quick and efficient and a delight to work with.

10 September 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear James

Thank you for your 5* review and we are pleased to see that you have been happy with our service and we passed your kind words on to Samantha

Rated 5 out of 5 stars

Incredibly efficient and helpful.

I work with Richard and his team regularly and they are incredibly efficient and helpful.

I highly recommend them.

28 August 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Aaron

Thank you for your 5* review and we will pass on your kind words to Richard

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Dealt with our enquiry and subsequent deal in a super fast efficient service saving us a great deal of money. We felt with Luccia went above and beyond for us keeping us fully appraised of each stage . Thank you . We will definitely use their service again

20 August 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Ian

Thank you for your review and we have passed your kind words on to Luccia.
We look forward to working with you now and in the future

Rated 1 out of 5 stars

Cold calling spammer

Cold calling spammer. Do one you time wasters.

13 August 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Alan,

Thank you for your review and we are sorry to hear that you have been unhappy with our service.

Please can you contact our Customer Service team to discuss this further on 01827 300341 or alternatively you can email customerservices@shireleasing.co.uk

Rated 1 out of 5 stars

Avoid by all means

I’m writing this review not out of bitterness, but out of a deep concern for other borrowers who, like me, may be drawn in by polished broker promises and fast approvals, only to discover a very different reality once the paperwork is signed.

I approached Shire Leasing Plc through a broker who advertised the loan as “flexible with no early repayment charges.” That phrase was pivotal in my decision. But once the contract arrived, the terms were vague, and the reality was far from what was promised. When I asked for clarification, I was met with conflicting information, a lack of transparency regarding interest rebates and early settlement figures.

What’s most troubling is that Shire Leasing operates in a "grey zone of regulation" - offering loans that may not be fully covered by the protections of the Consumer Credit Act. This means borrowers are left vulnerable, especially when trying to settle early or dispute unfair terms.

Their customer service is inconsistent. Opaque and transactional, not relational or ethical. I believe financial institutions should empower borrowers with clarity, not bury them in fine print and ambiguity.

If you're considering a loan with Shire Leasing, read every clause, get everything in writing, and don’t rely on broker promises. What’s advertised may not reflect what’s enforced.

I share this to protect others from the stress and confusion I’ve endured. Financial decisions should be built on trust - and sadly, that’s not what I found here.

29 July 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear CN,

Thank you for your review and we are sorry to hear that you have not been happy with the service received.

Please can you contact our Legal and Compliance team directly on 01827 68939 or email legalandcompliance@shireleasing.co.uk so that we review this further.

Rated 1 out of 5 stars

Very good but stay away feom them

Very good company, but please stay away them if you want to minimize hassle in your life, dont even go closer to the....I wish their success.

16 June 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Nazmu

Thank you for your review and we are sorry that you have been unhappy with the service you have received.

Unfortunately, I am unable to locate you on our system so please can you contact our Customer Service team on 01827 300341 or email customerservices@shireleasing.co.uk

Rated 5 out of 5 stars

First class people to work with

we have dealt with shire back and forward for years now Charlie Craddock Lauren Berwick and Amelia in recent deals but all of them have been first class with us as a business, theyve been efficient quick trust worthy and very very helpful we really cant thank them enough for their help over the years and hope to continue that same relationship going forward

15 July 2025
Unprompted review
Shire Leasing logo

Reply from Shire Leasing

Dear Allan

Thank you for your 5* review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look