Was delivered on the date requested and was off loaded and stacked neatly beside the house. Didn't realise the base coat would be patchy, having spoken with customer servicrs they assured us this... See more
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Review summary
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What people talk about most
Reviews shaping this summary
The shed itself is great. Confusion over booking 'delivery date' (which apparently meant 'collection from Shire date') meant it was delivered a few days after I expected. Few bare patches of dipping... See more
Company replied
I could not log onto the online portal to book my delivery date. Phoned the office on two occasions both days their portal was also down. Third day tried and i got onto book date online. Stating 21st... See more
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I bought one of the Honeysuckle Corner Arbours and found it reasonably easy to assemble. However, I would make two suggestions- I found it impossible at step 12 of the assembly instructions to screw... See more
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Company details
Written by the company
Shire Garden Buildings is a proud, family-run business based in Cambridgeshire, with over 40 years of trading experience. Since 1981, we have been manufacturing high-quality garden buildings in the UK, building our reputation on craftsmanship, reliability, and exceptional service. Every product we sell is manufactured here in the UK, using high-quality Northern European timber. Originally transitioning from yacht production into garden building manufacturing, we drew on the extensive skills of our workforce to establish a strong foundation for growth. Over the decades, we have continued to expand, with knowledge and expertise passed down through generations. Today, our factories and warehouses span approximately 20 acres, supported by investment in state-of-the-art equipment including a planing mill, fully self-contained joinery production, undercover timber storage, and large warehouses capable of holding up to 20,000 buildings in stock. We employ over 150 dedicated team members who share our commitment to quality and customer satisfaction. Our extensive product range includes sheds, summer houses, greenhouses, playhouses, and much more, all crafted to the highest standards. From manufacture to delivery, we manage the process ourselves, dispatching orders using our own fleet to ensure reliability and care. Our exceptional after-sales team is always on hand to help with anything at all, providing the support and reassurance our customers value.
Contact info
Shire, Brigstock Road, Wisbech, PE13 3JJ, United Kingdom
- 01945 465295
- rob@shiregb.co.uk
- www.shiregb.com
Shire Frequently Asked Questions
3.2
Average
2K reviews
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Replied to 100% of negative reviews
Typically replies within 1 month
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Customer Service information was prompt…
Customer Service information was prompt and clear. The company was willing to meet my delivery timescale which was several weeks after my initial enquiry.
2 August 2026
Reply from Shire Garden Buildings
Thank you so much for your lovely review! 😊 We’re really pleased to hear that you found our communication prompt and clear, and that we were able to work around your preferred delivery timescale. We understand that everyone’s plans are different, so we’re always happy to do our best to accommodate where we can. Thanks again for choosing Shire and for taking the time to share your experience — it’s really appreciated! ⭐️
unreliable bad custoner service
You delayed my delivery twice and could not gi e me an estimated delivery date worse is your communication if i hadnt contacted you then i would not have know as a consequence i lost trust in your business and cancelled my order
2 August 2026
Reply from Shire Garden Buildings
Thank you for taking the time to share your feedback, Jayne. We’re genuinely sorry that we let you down.
We completely understand your frustration after your delivery was delayed twice and, more importantly, that you felt you had to contact us yourself to find out what was happening. We appreciate that when you’re waiting for a large order, clear and proactive communication is just as important as getting the delivery right.
We’re particularly sorry that the delays and lack of communication ultimately caused you to lose confidence in us and cancel your order. That’s certainly not the experience we want any customer to have.
We can only apologise for the inconvenience and disappointment caused, and thank you for your honest feedback. We’ll be taking your comments on board as we continue to improve how we communicate with customers when unexpected delays occur.
Amazing customer service
Amazing customer service! Had to put back delivery a few times due to weather and builder and was no issue arranging this….shed arrived safe and very secure and amazed at the quality and finished of it…highly recommend anyone looking for a great shed at a fantastic price….. cannot go wrong with Shire! Thank you ⭐️⭐️⭐️⭐️⭐️👍
6 April 2026
Reply from Shire Garden Buildings
Thank you so much for such a fantastic review! ⭐️ It’s lovely to hear that we could make changing the delivery dates easy for you, especially with the weather and building work going on. We’re also really pleased to hear you’re so happy with the quality and finish of your shed — that means a lot to us! 😊
Thanks again for choosing Shire and for recommending us. We really appreciate your kind words and hope you enjoy your new shed for many years to come! 🏡👍
I was promised a call back and it was…
I was promised a call back and it was very prompt. The staff member ( Lily?) was very helpful and gave me all of the information I needed.
31 July 2026
Reply from Shire Garden Buildings
Thank you so much for your lovely review! 😊 We’re really pleased to hear that we got back to you promptly and that Lily was able to help with everything you needed. We’ll be sure to pass on your kind words to her. Thanks again for taking the time to leave us a review — it’s really appreciated!
Reply from Shire Garden Buildings
Thanks so much for your lovely review, Simon! 😊 It was an absolute pleasure dealing with you, and we’re really pleased to hear you had a positive experience. We always try our best to keep customers updated along the way, so it’s great to know that was appreciated. Thanks again for choosing us, and we hope you enjoy your new shed! 😊
The after support is terrible.
The after support is terrible.
Purchased via third party in July - on having it installed the carpenter noted 1 door was warped. Emailed the third party straight away - 31 July still waiting for Shire to send out via DHL the "fix" they have provided. Chased many times, apparently they still waiting DHL tracker number. Not buy a shire again and would not recommend
6 July 2026
Unprompted review
Reply from Shire Garden Buildings
Hi Donna,
Thank you for your review. We're sorry to hear you've been disappointed with the aftersales service.
Following our assessment, we arranged to send replacement turn buttons as the initial solution for the warped door. Unfortunately, there has been a delay in the courier providing the tracking information, and we appreciate how frustrating this has been.
We apologise for the delay and appreciate your patience while the replacement parts make their way to you. Once fitted, if the turn buttons do not resolve the issue, we will of course be happy to review the matter further.
You get what you pay for I suppose and…
You get what you pay for I suppose and Shire sold me a reasonably well made, but not solid, summerhouse. The fittings are flimsy and the hinges are not robust. The instructions are good but the final product was not great. It was OK. There were finials missing but were quickly despatched with no fuss. They delivered when they said they would. If you want a fairly cheap but not first class product go to Shire.
10 July 2026
Unprompted review
Reply from Shire Garden Buildings
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that the delivery was on time, the instructions were helpful, and that we were able to quickly get the missing finials sent out to you without any fuss.
We’re sorry to hear that the summerhouse didn’t fully meet your expectations, particularly when it came to the fittings and hinges. We really do value feedback like this, as it helps us understand where we can improve the overall customer experience and product.
We appreciate you choosing Shire and taking the time to share your honest experience with us. We hope you’re able to get plenty of enjoyment from your summerhouse. 😊
Happy
Very happy with the arbour
Had a problem with a piece missing but was soon sorted and send the next day
26 July 2026
Reply from Shire Garden Buildings
Thank you so much for your lovely review! We’re delighted to hear that you’re very happy with your arbour and that you’re enjoying it.
We’re sorry that a piece was missing from your delivery, but it’s great to hear that we were able to get this sorted quickly and have the replacement sent out the very next day. We really appreciate your understanding and are so pleased we could put things right for you.
Thank you again for choosing us and for taking the time to share your experience. We hope you enjoy your arbour for many years to come! 🌿
Customer service were very friendly and…
Customer service were very friendly and helpful although I never actually received a price or availabilty for the product I needed (Shire Building replacement doors) so had to have the doors repaired by a local carpenter.
26 July 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave us a review, Terry.
We're so pleased to hear you found our customer service friendly and helpful. We do apologise that we weren't able to provide you with a quote before you made alternative arrangements. We understand that timing is important, and we're glad you were able to find a local carpenter to repair your doors at a fair price.
Thank you again for contacting us, and if you ever need any replacement parts or assistance with your Shire building in the future, we'd be more than happy to help.
Shed was advertised as 2 week delivery
Shed was advertised as 2 week delivery.
It is now going to be 6 weeks, when you have paid you get sent to a delivery site and the earliest date is six weeks away.
28 July 2026
Reply from Shire Garden Buildings
Thank you for taking the time to leave your review. We're sorry to hear you're disappointed with the delivery timescale.
Having reviewed your order, we can see that the promised delivery date provided by Robert Dyas at the time of purchase was 16th August on the portal. Unfortunately, due to an unforeseen production delay after your order was placed, we have had to reschedule your delivery to 24th August.
We completely understand your frustration, particularly as the original lead time was an important factor in your decision to order. Please accept our sincere apologies for the inconvenience this has caused.
If an earlier delivery slot becomes available, we will do everything we can to bring your delivery forward and will contact you straight away. Thank you for your patience, and we hope you'll be pleased with your new shed once it arrives.
Waiting for paint to dry
Was delivered on the date requested and was off loaded and stacked neatly beside the house.
Didn't realise the base coat would be patchy, having spoken with customer servicrs they assured us this would dissappear after painting, this has made us rush to get it painted before assembly. resulting in a garden full of painted pieces...
So far it has covered and we cant wait to see it finished.
27 July 2026
Reply from Shire Garden Buildings
Thank you for taking the time to share your experience and for your lovely comments about the delivery service. We're so pleased to hear everything arrived on your requested date and was stacked neatly for you.
We completely understand your concerns about the patchy appearance of the base coat. This is perfectly normal with our pre-treatment, but we appreciate that it can be a little surprising if you're expecting a uniform finish. We're glad our customer service team was able to reassure you, and it's great to hear the paint has covered well.
We hope the assembly goes smoothly, and we're excited for you to see the finished result. Thank you again for your feedback, and we hope you enjoy your new garden building for many years to come!
Absolutely shocking customer service
Absolutely shocking customer service! Products all look liked there are used
27 July 2026
Reply from Shire Garden Buildings
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how frustrating the delay with your refund must have been.
As the order was placed through Wayfair, all refunds are processed by them. We can confirm that once your returned shed was received at our warehouse, we responded to Wayfair's cancellation request as soon as it was received, enabling them to process your refund.
We're sorry for the confusion and appreciate that communication between retailers and manufacturers can sometimes be frustrating for customers. We also note your comments regarding the condition of the product and take this feedback seriously.
If there is anything further we can assist you with directly, please don't hesitate to get in touch. We wish you all the best moving forward.
Communication was great delivery arrive…
Communication was great delivery arrive as promised quality of the arbour was first class
27 July 2026
Reply from Shire Garden Buildings
Hi,
Thank you so much for your lovely review!
We're delighted to hear that you were happy with both the communication throughout your order and that your delivery arrived as promised. It's also wonderful to know that you're pleased with the quality of your arbour – hearing that it met your expectations means a great deal to us.
We really appreciate you taking the time to share your experience, and we hope you enjoy your new arbour for many years to come.
Raimundas the delivery driver saved the day! Received our second garden shed of the…
Received our second garden shed (both purchased from B&Q) of the day, and this experience with Shire was NOTHING like the nightmare experience had with the rude & unfriendly Mercia driver earlier in the day. The delivery driver for Shire, Raimundas, was pleasant, helpful, meticulously careful with every piece of the shed, and made this second shed delivery a real pleasure. It is unchecked but appears of excellent quality, & has glass windows rather than perspex. Unlike Mr Misery from Mercia, he was happy to place the shed on my very easily accessible property. I'd recommend Shire every time, based purely on Raimundas and the visual impact of the Overlap Apex 10 x 6 double door dipped garden shed we purchased.
27 July 2026
Unprompted review
Reply from Shire Garden Buildings
Hi,
Thank you so much for taking the time to leave such a wonderful review. It genuinely means a lot to us.
We're absolutely delighted to hear that Raimundas made such a positive impression. We'll be sure to pass your kind words on to him – we know he'll really appreciate the recognition. We pride ourselves on providing friendly, helpful service, and it's fantastic to hear that he took such great care with your delivery and helped turn your experience into such a positive one.
We're also pleased that you're happy with the look and quality of your new shed, and we hope it lives up to your expectations once it's assembled.
Thank you again for your recommendation and for choosing Shire. We hope you enjoy your new garden shed for many years to come!
Terrible decision purchasing from this…
Terrible decision purchasing from this company. Let down time and time again. Waited 7 weeks for my summer house to be delivered to be told the day before it was meant to arrive that is wasn’t going to be, twice this has happened now, I had to organise help each time as I’m unable to move it on my own, which cost me both times for short notice, both times! Just avoid them they don’t care a less.
27 July 2026
Reply from Shire Garden Buildings
Hi Alex,
We're very sorry to read about your experience and understand how frustrating this must have been, particularly given the short notice of the delivery rescheduling and the arrangements you had made for assistance.
We appreciate that this caused significant inconvenience, especially as you had waited several weeks for your order and had to organise help due to your circumstances. While delivery schedules can occasionally change due to unforeseen circumstances, we recognise the impact this had on you and sincerely apologise for the disappointment caused.
Your feedback has been noted and shared with the relevant teams as we continue to improve our service. We do appreciate you taking the time to share your experience and are sorry that we did not meet your expectations.
Product was 8 weeks late
Product was 8 weeks late, including 3 re-arranged deliveries and when it did finally arrive, they forgot the fixings and instructions for half of the product, resulting in me having to wait another week for delivery. This was a birthday present for a 9 year old and it ruined her birthday. Having waited so patiently for it to arrive and then having to wait even longer. Ridiculous!
24 July 2026
Reply from Shire Garden Buildings
Hi Nicola,
We're very sorry to hear about your experience. We completely understand how disappointing this must have been, especially as the playhouse was intended as a birthday present. We sincerely apologise for the delays to your delivery and for the missing fixings and instructions, which only added to your frustration.
This is not the level of service we aim to provide, and we appreciate you taking the time to share your feedback. We hope the remaining parts have now been received and that your niece is finally able to enjoy her playhouse.
Incompetent
ordered a summerhouse and a shed was delivered, costing me unpaid days off work to accept delivery, very poorly made too would not recommend buying off this company
2 July 2026
Unprompted review
Reply from Shire Garden Buildings
Hi Darron,
We can only apologise that the incorrect building was offloaded at the time of delivery and for the inconvenience this caused.
We arranged for the incorrect building to be collected and exchanged for the correct one, which was completed on 2 July.
If you no longer wish to proceed with the replacement building and would prefer for this to be collected and a refund arranged instead, please contact us and we will be happy to assist.
Thank you great service especially as…
Thank you great service especially as the order from another supplier i had to send back this was a dream transaction
22 May 2026
Reply from Shire Garden Buildings
Hi,
Thank you so much for your wonderful review! We're delighted to hear that your experience with us was such a positive one, especially after the disappointment you had with another supplier.
It's fantastic to know everything went smoothly from start to finish. We really appreciate you taking the time to share your feedback and hope you enjoy your purchase for years to come.
Very happy indeed
16 x 6 shed arrived in a very compact pallet, thought it was too small and missing another pallet...no, all there, instructions, screws, nails, all sizes of wood, panels, hinges. Glass very safely packed away. Very good quality timber, very surprised. Went up a treat. No gaps, no warping. Went up a in an afternoon by 3 of us (2 female) 😁 Very happy indeed. Friend wants one now, can't believe the quality.
25 July 2026
Reply from Shire Garden Buildings
Hi,
Thank you so much for your fantastic review! We're delighted to hear how pleased you are with your 16 x 6 shed. It's great to know everything arrived complete, the timber exceeded your expectations, and the shed went together so smoothly with no gaps or warping.
We especially loved hearing that the three of you had it assembled in an afternoon—and that it's impressed your friend enough to want one too! Thank you for sharing your experience, and we hope you enjoy your new shed for many years to come.
Shire asked me for a review so I will…
Shire asked me for a review so I will be honest! Have not received my shed yet, experiencing long delivery wait times and also a cancelled delivery after taking time off work. Ordered a month ago and it says you will receive in 10 days……still waiting! Would not recommend.
24 July 2026
Reply from Shire Garden Buildings
We’re sorry to hear about your experience and understand how disappointing it must have been to have your delivery cancelled after taking time off work.
Unfortunately, due to an unforeseen issue during transport, we were unable to complete the original delivery as planned and we apologise for the inconvenience this caused. We have since arranged a new delivery date and appreciate your patience while we work to get your shed to you.
We do share our lead times with our retail partners; however, unfortunately, we cannot control how these are implemented or displayed by the retailer. We’re sorry for any confusion this may have caused.
We hope that once your shed arrives, you’ll be pleased with your purchase. Thank you for your understanding.
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