Shipbymail Reviews 

Excellent experience, buy with confidence.

I’ve used this service multiple times to order items directly off Amazon.ca to my house in the US. Custom service is responsive, prices are reasonable, and shipping speeds are fast. Would recommend.

Item arrived in perfect condition. Customer support is brilliant. I would recommend ShipByMail to a friend. Thank you Emma for the brilliant job on preparing my package!

Very smooth experience. Lots of communication about package statuses. Fees were reasonable and whole process was very easy.

Valentina helped explain everything to me. As a new user, I had lots of questions. I can't wait to try it out now by ordering hockey equipment I cannot find in the US.

Everything went wrong on the seller's end of my BuyForMe request. The seller flaked out, was unresponsive, and never shipped. Received an immediate refund from ShipByMail and the fastest customer service I have ever seen. Really great company to work with, will definitely use them again.

I was depressed thinking I would not be able to purchase an item in Canada. Then I discovered Shipbymail. It is so easy and inexpensive, customer chat was great explaining it. 5 stars. Now I am in an excellent mood and will do more international shopping.

Customer Service stops responding, cannot get back my packages.

I was emailing one of their customer support. At first, everything was great. She responded quickly, answered my questions, and etc. But as soon as they received my units/packages, they stopped responding. I opened 2 tickets from their "shipbymail.com -> tickets/create-ticket" website to get help from another agent. They still haven't responded. I cannot get any help and they sent me a automated email saying "Please note that we offer 30 days of free storage at our warehouse. After 30 days, there is a charge of $1 per KG per day for your package storage." I cannot get a hold of a support to help me with me packages. I feel like they are scam, although many rated good here...I don't know it is legit anymore...

Edit: The Operations Manager contacted me and resolved my issues quickly. I'm so glad they responded and made the process smooth. There was a technical issue with their customer support app so it caused some miscommunications, but I received a follow-up later. Great service, I will use it again and recommend to others.

It was fairly quick and everything worked as communicated. Well packaged and nothing broken.

Received package as stated. Very grateful for their service!

Ordered a cassette and came as soon as 2 weeks. Would definitely use again!

Used their buy for me service to order something from Apple, and it was splendid. Far quicker than I expected, and of the one confusion I ran into, they were super fast to fix and clarify to me. Given the price of my order, I was especially weary of using any such service, but I would use them again in the future.

Great service!! I had to send documents from PV to Victoria, then to Vancouver, before coming back to PV. No courier in town could get me the prepaid waybills that I needed to make this happen. I went to Ship by Mail and was told it would be no problem! Eddie let me know he'd have it organized with a quote within a day. I paid online, dropped off the documents the next day, and just received my mail back today! Can't recommend this service enough!

The process was smooth and quick. They did a great job with the additional protective wrapping for my item. Their service was quick and excellent and provided necessary updates in a timely fashion. Thank you!

Fast shipping and product came intact. I didn’t request any additional services and had no issues at all! I think next time I may upgrade to repackaging just because it’s a long journey for a little box, but still everything was great