Shelden Healthcare Reviews 

The item came very quick which was great.perfect item so we are very pleased with this company and i have no problem giving 5 stars.tha k you.

Good stock availability and rapid delivery time ordered on Friday evening delivered Monday afternoon

The staff delivering and installing the bed were first class. They spent a great deal of time explaining and demonstrating the bed to my elderly parent. They were so understanding and helpful of any questions we had and could answer these fully. This was a very professional installations and we were very impressed by the whole installation process.

The spares for my son's bed arrived quickly and werea reasonably priced.

Good product at a good price and arrived quickly.

responded to my query very quickly, and replaced a broken parts the next day

The customer service of this company is very good.
They promptly answered all my queries and sorted out all my requests to my satisfaction.
Their delivery driver/installation technician Danielle was very good.
She competently assembled the bed and demonstrated how to use it correctly.
And before she left collected up all the packaging materials leaving everything clean and tidy.

This has got to be THE worst online merchant I have ever had the misfortune of doing business with.

First of all, they NEVER return, phone calls (bar one!). Despite having called NUMEROUS times to speak with their customer, services manager Charlotte, my calls were not returned.

I purchased two mobile hoists from these people for a total of £1719 and yet they refunded only £1495. They ended up charging me for collection of one of the hoists and postage for two even though I didn’t pay postage it at the time of purchase. THAT’S £224. I ENDED UP PAYING FOR ABSOLUTELY NOTHING! This company specialises in selling disability equipment. You would think therefore they would be sympathetic to vulnerable people and yet they wouldn’t know the meaning of the word.

To add insult to injury, the refund came in the form of an Echeck via a PayPal payment. The thing is, I did not pay by PayPal in the first place! I paid by AMEX. Echeques take between 5 and 10 business days to clear! That’s a week I have to wait to receive my £1495 back, a week AFTER the hoists have been received back by the company. A week is a long time to wait for a £1495 refund!

When I called to query this, AGAIN I was told I would receive a call back from the elusive Charlotte and AGAIN I did not. The agent I spoke with had the audacity to tell me Charlotte had already told me that I would receive my refund in the form of an Echeck which was an outright lie.

I did not pay for these hoists by Echeck, and I certainly did not expect to receive a refund through one. At the time of writing, the Echeque still has not cleared. My next step will be to go through my credit card company and ask them to deal with it directly.

I cannot advise strongly enough to steer clear of this company, they are an absolute NIGHTMARE to deal with. I don’t care how many positive reviews they have received, but when it comes to dealing with their customer services and getting refunds (for very expensive equipment I might add) you’re better off buying from a far more reputable, responsive and respected (not to mention helpful!) company. Save yourself any potential grief!

When I ordered my new £4,000 bed you assured me that you would dismantle my old electric bed that I bought from you and put it in my garage. Sadly you left without dismantling the bed and I was extremely disappointed with your service.

The delivery was a bit late but understandable due to traffic conditions. Driver was very helpful.

The bed, mattress, bed rails and covers arrived very speedily. I also requested whit glove service to make the bed up and put it in place. The person carrying out this service was very professional and friendly.

Great service. Quick delivery.

.the item as it appears in the catalogue appeared as having a base the went under the mattress. This wasn't the case. It does not fit a divan. The lady who ordered the item did not read that it is unsuitable for a divan bed.it doesn't state that. It doesn't say that it only fits a bed which would need to be purchased from Sheldoñs. An omission that was very important. Not only was it unsuitable but it was not delivered to our house but to no 56. I live at no 46. It took me 8 phone calls and a long walk to get it to my house. After several calls we discovered it was totally unacceptable. We had to get this useless thing delivered back at our own cost. Then your existing call handler after various ways told be they wouldn't refund the full amount due as I also had to pay for it NOT being delivered to my house.Which caused my husband to go trying to find it on a dark windy night. HARDLY 1st class but no apology.no refund. NO ÙSE.

New bed actuator I received was faulty (not Shelden's fault as it was still in manufacturers original sealed packaging) but within 24hrs of notifying them a replacement unit was with us. Now thats 5* service!

Fast delivery
easy to use website
tax free for people with disabilities
would recommend this company
to friends and family
Well done
from
Margaret comiskey

Purchased hospital mattress for daughters bed very good quality she has slept well on it. The delivery was very prompt and efficient.

I had my doubts on the Apollo 5 plus being the right one for me and the company reassured me and of course it was the exact one that I needed. Very patient with me. Top marks with the price others were a lot higher in price. Very happy customer

We are having training tomorrow so will see how the hoist work properly.

fast delivery. bed works good.

We’d like to thank all the staff at Shelden Healthcare for providing a first class service.
My father needed a hospital style bed to return home following rehabilitation after a broken hip.
We checked various suppliers for these beds and checked their ratings on Trustpilot.
We decided to purchase from Shelden Healthcare and ordered and paid for the bed online. We received a phone call the next day to organise the delivery and installation.
Due to personal circumstances, we were unable to go ahead with the purchase. We contacted Shelden Healthcare who were very understanding and helpful at a very trying and emotional time.
Although some people had raised concerns over getting refunds, in our experience this was not the case but the opposite. Shelden Healthcare handled our refund in a prompt and professional manner.
The staff we dealt with were always helpful and understanding.
We would not hesitate in purchasing from this company if we need anything else in the future.