Folllow up, well they cancelled transaction & kept the money, this forced me to go through the longwinded dispute with card provider. So much for there email promise. Please do not deal with this... See more
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Awful company to deal with. Absolute jobsworth behind the screens, getting a refund is like pulling teeth. will spend my money elsewhere. very slow to reply to emails, no tracking numbers given, no di... See more
From ordering to delivery, no problem. Chat room facility aided decision. Home set up service used, worth the extra cost. Only negative was the bed was advertised as adjustable as low as 16 inches, p... See more
Company replied
The delivery was well organised, on schedule and helpfully brought into the house. It was a standard Invacare hospital bed which I had elected to put up myself. Once assembled the bed seems just... See more
Company replied
Company details
Written by the company
We provide expert support, advice and solutions for the elderly, disabled and those that struggle with mobility. Elderly care products, aids for the elderly, mobility aids, disability aids, disability equipment and mobility equipment plus many more.
Contact info
Unit 1c the Wharf, CV23 0PR, Stretton under Fosse, United Kingdom
- 0800 014 8672
- customercare@shelden-healthcare.co.uk
- www.shelden-healthcare.co.uk
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Oxford Midi 180 Electric Mobile Hoist and Sling Package
Value for money pricing, good selection of products and even managed quicker than expected delivery to my home here in remote Shetland.
The hoist is ideal for our requirements and has improved my elderly mothers' quality of life. Easily maneuverable and with the adjustable width legs can fit through our standard internal doors easily.

Reply from Shelden Healthcare
Rapid response and remedy
Appreciated immediate replacement of item that customer care determined to be the wrong size, from a photograph. Very efficient drop off and pick up service.

Reply from Shelden Healthcare
Quick delivery
Quick delivery, good instructions about product ,found sleeping a lot better, motor so quiet. Only time will tell how long product will last.

Reply from Shelden Healthcare
Really helpful customer service and…
Really helpful customer service and super fast delivery, evo compact is really good to use and easy to maneuvere around small/tight spaces.

Reply from Shelden Healthcare
Was kept informed and updated with the…
Was kept informed and updated with the delay. Delivery guy very friendly and helpful.

Reply from Shelden Healthcare
Birdie Evo Compact hoist
The price for hoist and the sling was the best I could find online. The customer service was very helpful in answering my questions about the hoist and its insurance. The delivery was prompt and the driver was brilliant in offering assistance with the bulky order.

Reply from Shelden Healthcare
Ordered online and also phoned re…
Ordered online and also phoned re delivery requirements. Staff very helpful and professional in arranging my delivery. Delivery was smooth, and bed was delivered and assembled competently by one man. Very satisfied.

Reply from Shelden Healthcare
Great experience
Great experience, can’t fault the service. Haven’t tried the mattress yet to comment on it.

Reply from Shelden Healthcare
Great service
Easy ordering, website simple to navigate.
Prompt response and delivery, product is great and good quality.
No complaints from us!

Reply from Shelden Healthcare
Very professional and helpful
It was easy to order, the staff were very helpful in answering all my questions before ordering. I got a narrow delivery window and the driver arrived on time. Danielle delivered the bed, put it together for me and explained all the functions and gave tips for things we might not have considered (e.g. turn the wheels inwards when you move it so no-one stubs their toes :-D).
I didn’t do the VAT-free bit properly when ordering, but they sent me a form to fill out and we got the VAT refunded a short while later. A very professional and helpful team, Thanks for all your help.

Reply from Shelden Healthcare
It was the waiting for replies when I…
It was the waiting for replies when I needed to send it back then it was a week before I received my money and at that I had to inform you that you had received due to me tracking it

Reply from Shelden Healthcare
Telephone response helpful and goods…
Telephone response helpful and goods delivered on time.

Reply from Shelden Healthcare
Easy to order good delivery and setup…
Easy to order good delivery and setup helpful company

Reply from Shelden Healthcare
Supply of Invacare Medley Ergo hospital bed
The delivery was well organised, on schedule and helpfully brought into the house. It was a standard Invacare hospital bed which I had elected to put up myself.
Once assembled the bed seems just what was wanted.
I would have given 5 ** however I could not find in the manual self assembly, only self-dismantle, so one has to read this backwards!
When dismantling for moving, manual does not include in section Transport brackets para 2, the need to swing locking clips round to secure joing plates to bed ends.
Otherwise great

Reply from Shelden Healthcare
I ordered a bed from here for a client…
I ordered a bed from here for a client within my role in adult social care.
The experience was seamless feom ordering, to delivery and assembly.
Excellent customer service - thanks so much :-)

Reply from Shelden Healthcare
First class company
Nice, clear website & very quick delivery of item.
Excellent response to small problem about VAT exemption, refund gratefully received!

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