Sheinman Opticians Reviews 

3,589
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 301 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional professionalism and friendliness of the staff, noting that eye examinations and frame fittings are conducted with great care and attention to detail. Many visitors also mention the extensive range of stylish frames available and the valuable guidance received when choosing products that suit individual preferences. Some reviewers were not happy with occasional service shortcomings, mentioning delays caused by suppliers, communication gaps during order collection, or difficulties with minor repairs. Despite these isolated negative experiences, the vast majority of consumers remain thoroughly satisfied with the high quality of care and support.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are exceptionally welcoming,... See more

Service

Customers consistently note positive experiences with service, highlighting highly professional, friendly,... See more

Product

Customers had positive experiences with product, often highlighting the lovely choice of frames and excellent... See more

Customer service

Reviewers highlight high satisfaction with the exceptional customer service, praising the kind, attentive... See more

Quality

Reviewers express strong satisfaction regarding quality, highlighting that every pair of glasses is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Sheinman Opticians over many years and are always amazed at how the staff manage to make what could be rather a chore; eye care and choosing frames, into a calm and enjoyable experience.... See more

Company replied

Rated 5 out of 5 stars

If possible we always have your lovely young man serve us. His knowledge is excellent and he always comes up with best solutions regarding new and existing specs. He manages to take our increasing a... See more

Company replied

Rated 5 out of 5 stars

Always a good experience visiting Sheinman Opticians.Whatever the reason. All staff are friendly and welcoming. You know your eye test will be accurate as so much care is taken. Choosing new gla... See more

Company replied

Rated 5 out of 5 stars

Martin aways gives first class service when I attend an appointment. Nothing is too much trouble. He always chooses the best frame for my features. He knows I prefer something a little different. H... See more

Company replied


Company details

  1. Eye Care Center
  2. also in
  3. Audiologist
  4. Contact Lenses Supplier
  5. Glasses Store
  6. Hearing Aid Store
  7. Optician

About Sheinman Opticians

Written by the company

At Sheinman we have been helping people care for their vision since 1915. As an independent opticians, we pride ourselves on combining over a century of experience with the latest advancements in eye care technology to deliver a truly personal service.

Whether you're visiting us for an eye examination, contact lenses, new glasses, or hearing care, our experienced team is here to provide expert advice tailored to your individual needs. We take the time to understand your lifestyle, preferences, and requirements, helping you make informed decisions about your eye and hearing health.

We believe that choosing eyewear should be an enjoyable experience. That's why we offer a carefully curated selection of frames, alongside professional guidance to help you find eyewear and lenses that suit both your vision and personal style.

Our commitment to customer care extends beyond our practice. Through our online store, you can browse and purchase selected products at your convenience. Visit our online store to take a look!

At Sheinman, we're dedicated to delivering exceptional care, expert advice, and outstanding customer service. Don't just take our word for it—read our reviews to discover why generations of families have trusted us with their eye care.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

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Replied to 100% of negative reviews

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4.9

All reviews

(3,589)

272 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful staff good service really good…

Helpful staff good service really good communication with Mr.Williams.

14 May 2026
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Harry,

Thank you for your kind review. We’re pleased you received helpful service and that you found the communication with Mr Williams so positive. We really appreciate your feedback.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Sheinman Optician why settle for the rest when you can have the best ⭐️

I have been a patient at Sheinman opticians for 30 years now.
The service has always been impeccable.
Mr M Williams (Optician ) has been, nothing less than amazing in the treatment / care received/ all staff , headed by an impeccable Manageress are nothing less than professional.
My husband and myself also use the Audiology services too, which has proved to be another excellent addition, from hearing tests / health, to professional hearing device, guidance.

Thank you to the whole team for your care and advice over the years. From both of us, family and Friends referred too.
G Kelly & T Coles

14 May 2026
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Reply from Sheinman Opticians

Hi Gloria,

Thank you so much for such an incredibly kind and detailed review. We’re honoured to have looked after you and your husband for so many years and are delighted that you continue to receive the high standard of care and service you’ve come to expect. It’s wonderful to hear that you’ve also had such a positive experience with our Audiology service. We’re truly grateful for your continued trust, loyalty and recommendations to your family and friends.

We look forward to seeing you again soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Professional

Professional

14 May 2026
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Reply from Sheinman Opticians

Hi John,

Thank you for your taking the time to leave us a 5* review. We’re thrilled to hear you were so pleased with the professional service you received and really appreciate your support.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Always there to help

Always there to help, treated promptly and effectively. Not the cheapest but worth every penny!

14 May 2026
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Reply from Sheinman Opticians

Hi Peter,

Thank you for your lovely review. We’re delighted you can always rely on our team to help promptly and effectively. We really appreciate you recognising the value in the service and care we provide.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Carter,

Thank you for your 5* review! We’re delighted you were so pleased with the service you received and really appreciate you taking the time to leave a review.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Professional and friendly people…

Professional and friendly people throughout the whole practice

14 May 2026
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Reply from Sheinman Opticians

Hi Jonathan,

Thank you for your lovely review. We’re delighted you found everyone throughout the practice professional and friendly.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Best opticians

Good caring service. Excellent staff and great selection of frames. My prescription filled and always excellent. Have been using Sheinman for 40 years. Thank you.

14 May 2026
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Reply from Sheinman Opticians

Hi Lillian,

Thank you so much for your wonderful review and for choosing Sheinman’s for an incredible 40 years! We’re delighted you continue to value the care, service and choice of frames we provide, and we’re incredibly grateful for your continued loyalty.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Michael,

Thank you for your kind review. We’re so glad you found the team friendly and helpful and were pleased with the service you received.

Best regards,
Sheinman Opticians

Rated 4 out of 5 stars

Excellent care

Excellent care, patient and answered all my questions and queries. Have used this optician for over 40 years therefore couldn't ask for better attention.

14 May 2026
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Reply from Sheinman Opticians

Hi Carol,

Thank you for such a lovely review and for being a patient for over 40 years. We’re thrilled you continue to feel so well cared for and that our team take the time to answer all your questions. Your loyalty means a great deal to us.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

My husband and I have been at Sheinman…

My husband and I have been at Sheinman for many years, they offer first class eye test and follow up for glasses; in a calm atmosphere. Our experience has always been positive.

14 May 2026
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Reply from Sheinman Opticians

Hi Patricia,

Thank you for your lovely review. We’re delighted you and your husband have enjoyed such consistently positive experiences with us over the years. We’re pleased you appreciate the calm atmosphere and the care provided both during your eye tests and afterwards.

We look forward to welcoming you both back.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Something different.

I love my Optician Punch in Duston village, but i wanted glasses that were different to the run of the mill frames and colours.

I found Sheinman who have an extensive range of styles, shapes, colours, etc. I visited at least 3 times before I finally made a decision and all the staff were patient with me and extremely helpful.

14 May 2026
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Reply from Sheinman Opticians

Hi Michael,

Thank you for your wonderful review. We’re delighted you found the variety of frames you were looking for and that our team were so patient and helpful while you made your decision. We know choosing the right glasses can take time, so it’s lovely to hear you felt supported throughout the process.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Lovely staff & efficient professional…

Lovely staff & efficient professional service. The coffee & biscuit is the icing on the cake!!

14 May 2026
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Reply from Sheinman Opticians

Hi Hilary,

Thank you for your lovely review. We’re so glad you found the service professional and efficient, and we’re pleased the coffee and biscuit provided the finishing touch!

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Exceptional

Exceptional, relaxed service.
Great choice of products.

14 May 2026
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Reply from Sheinman Opticians

Hi David,

Thank you for your fantastic review. We’re delighted you enjoyed the relaxed and professional service and were pleased with the range of products available.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

A very professional service with a real…

A very professional service with a real focus on customer needs and outcomes.
Highly recommended.

Kieron

16 April 2026
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Reply from Sheinman Opticians

Hi Kieron,

Thank you for your kind review and recommendation. We’re thrilled to hear you felt our service was professional and genuinely focused on your individual needs and the outcome you wanted.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Glasses to add colour to your life

A warm welcome . Linda found some frames that I love. Great service. They have so many to choose from, for everyone.
I wouldn't go anywhere else.

14 May 2026
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi C James,

Thank you for your lovely review. We’re delighted Lynda was able to help you find frames that you love, and that you enjoyed the warm welcome and service from the team. We’re so pleased to hear you wouldn’t go anywhere else!

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Mr Matthew’s is really nice. All the staff are great

14 May 2026
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Reply from Sheinman Opticians

Hi,

Thank you for your fantastic review! We’re so glad you had such an amazing experience and that you found Mr Matthews and the wider team so friendly and welcoming. We’ll be sure to pass your kind words on.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Sheinman never fail to deliver

Sheinman never fail to deliver, quality glasses, and service.

14 May 2026
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Reply from Sheinman Opticians

Hi Rob,

Thank you for your lovely review. We’re delighted we continue to deliver the quality glasses and service you’ve come to expect from Sheinman’s. We really appreciate your continued support.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Excellent professional service from…

Excellent professional service from making my appointment to picking up my new sunglasses

30 April 2026
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Reply from Sheinman Opticians

Hi Deb,

Thank you for your wonderful review. We’re so glad you received excellent professional service throughout, from making your appointment right through to collecting your new sunglasses. We really appreciate your support.

We look forward to welcoming you back soon.

Best regards,
Sheinman Opticians

Rated 5 out of 5 stars

Fantastic fit and stying support

Another great experience and super pleased with both the technical expertise and friendly advice and fitting. Alex was really great and took the time to help find a perfect style for my face shape.

27 April 2026
Unprompted review
Sheinman Opticians logo

Reply from Sheinman Opticians

Hi Oliver,

Many thanks for taking the time to leave us a review. We really appreciate your comments and 5* rating. It's great to hear that you had such a positive experience whilst being helped by Alex - we'll be sure to pass your feedback on.

Best regards,
Sheinman Opticians

Rated 4 out of 5 stars

As always

As always, everyone was polite and helpful. The glasses case is attractive and makes a handy pencil case near my arm chair

15 April 2026
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Reply from Sheinman Opticians

Hi Maureen,

Thank you for your kind words. We’re glad you found the team polite and helpful—and it’s great to hear you’re enjoying the glasses case too!

Best regards,
Sheinman Opticians

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