SHEilds Ltd Reviews 

8,289
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,373 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their remarkable patience, clear guidance, and exceptional support provided throughout the entire enrollment and study process. Many people also appreciate the intuitive, user-friendly learning platform and prompt communication that make managing their coursework smooth, accessible, and completely stress-free. However, some people mentioned experiencing frustrating delays, very slow response times, and an overall lack of adequate assistance after initial payments were completed. A few other people also felt that certain support members were somewhat unhelpful, unfriendly, or unprofessional when dealing with specific student inquiries.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional during their studies. Reviewers... See more

User experience

Customers had positive experiences with user experience, highlighting the enrolment process as... See more

Customer service

Users describe positive interactions with customer service, noting that advisors are kind, patient, and... See more

Service

Customers consistently note positive experiences with service, highlighting professionalism, integrity, and... See more

Response time

People report positive experiences with response time, highlighting prompt communication and quick answers to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing Support I had a last- minute issue submitting my Nebosh exam, I panicked and sent Shaharazad whatsApp message, she replied right away. She made sure I got help and the clear guidance took so... See more

Company replied

Rated 5 out of 5 stars

Ahmed was extremely thorough, he walked me through the question paper. Made sure I understood what was required by Nebosh. He was measured in his approach, patient and used relatable examples. Re... See more

Company replied

Rated 5 out of 5 stars

I don't think I would've registered already if it wasn't of an outstanding guidance,professionalism and prompt response from Shaharazad. She made everything look simple and straight forward in a way t... See more

Company replied

Rated 5 out of 5 stars

I can't enroll in an online class due to childcare and the nature of my job, so I am enrolling in e-learning courses. The e-learning platform is user-friendly, mobile-friendly, and glitch-free, and I... See more

Company replied


Company details

  1. Class
  2. Occupational Safety and Health
  3. Safety and Work Wear Store
  4. Training School

Written by the company

SHEilds - Safety - Health - Environment SHEilds specialise in providing occupational health and safety training to both companies and individuals. We work with awarding bodies NEBOSH, IOSH & ProQual


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(8,289)

1,181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Phoebe Thompson was really helpful with…

Phone Thompson was really helpful with gaining my certificate fast and prompt to get back to me

13 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Talissa,

Thank you for your kind words! We're thrilled to know that you had an amazing experience with us. Phoebe is a star!

We genuinely appreciate your trust in us and extend our best wishes for your success in your studies.

Warm regards,

SHEilds

Rated 5 out of 5 stars

Fast response, friendly, knowledgeable

I received a very fast response to my NEBOSH enquiry from Cameron Lane who was extremely knowledgeable, helpful and a pleasure to deal with. He listened to my specific questions and we discussed the most appropriate way forward. At all times Cameron was friendly, polite, understanding while exhibiting extensive knowledge of the qualifications in question.

13 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Nicola,

We are happy to hear that Cameron was able to assist and guide you! We wish you all the best with your studies!

Kind regards,
SHEilds Ltd

Rated 5 out of 5 stars

Shaharazed Adams is my course advisor

Shaharazed Adams is my course advisor, and she is doing a great job.
Whenever I contact her for information, she is always ready to assist me.

I really appreciate her hard work, dedication, effort and time, to make things easier for me.
Thank you Shaharazed Adams for your availability and on time assistance.

13 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Rigan,

Thank you for your review! We are thrilled to hear about your experience with us!

Kind regards,
SHEilds Ltd.

Rated 5 out of 5 stars

Dave was very clear and explained…

Dave was very clear and explained absolutely everything to every question I had in a super professional manner.

13 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Lulian,

Thank you for your kind feedback! We're delighted to hear that you had a great experience with SHEilds. We truly appreciate your support and thank you for choosing us.

Best regards,

SHEilds

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent service and outstanding support

I had an excellent experience with SHEilds throughout my NEBOSH journey. Their online learning platform was easy to use, the support team was always helpful and responsive, and they quickly arranged international tracked delivery of my certificate to Ireland when requested. Everything was handled professionally and efficiently. I would highly recommend SHEilds to anyone studying for NEBOSH qualifications. Thank you for your excellent service!

9 July 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Kestutis,

We greatly appreciate your review!

We are thrilled to hear that our team has been able to provide you with exceptional service and that you have found our assistance to be of value.

We wish you all the success in your academic pursuits and look forward to serving you again in the future.

Best regards,

SHEilds

Rated 5 out of 5 stars

Smooth and Well-Guided Process

So far, I've had a great experience with Shields. Their team has been professional, helpful, and responsive throughout the application process. Communication has been clear, and they've guided me well at every stage. I'm still looking forward to my exams, but I'm happy with the support I've received so far and would recommend their services.

9 July 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hi Joanes,

We’re absolutely thrilled to receive your fantastic five-star review! It’s incredibly rewarding to hear that our team provided you with such excellent support.

If you require any further assistance, please do not hesitate to contact us.

Best regards,

SHEilds

Rated 5 out of 5 stars

I can study at any time from anywhere

I can study at any time from anywhere, and most importantly, i can resume from where i stopped from.

8 July 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello KIBIRIGE,

Thank you for your excellent feedback. We value your kind words and will endeavour to continue providing a high level of service for our customers.

We truly appreciate your trust in us and wish you all the success in your studies.

Warm regards,

SHEilds

Rated 5 out of 5 stars

Its my first week of study,but its…

Its my first week of study,but its quite good with my advicer Sharharazad helping through

11 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hi Ekima,

Thank you for your wonderful feedback. We take pride in being part of your amazing journey and wish you all the best with your studies. Sharharazad is truly a star!

Please don't hesitate to contact us if you need assistance with anything else.

Best regards,

SHEilds

Rated 5 out of 5 stars

If you want to go far then I highly recommend you to roll with Sheilds Ltd.

Well, well...
Sheilds Ltd. got all the resources needed for your professional certification regardless of the course you would be enrolled yourself in... The tutors are also great 💯 in assisting you whenever you need clarification on something... They've got a fast way to to respond to your emails whenever you draft one... SHEilds Ltd is 2nd to none 😍...#Your number one trusted learning partner across globe.

8 July 2026
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Reply from SHEilds Ltd

Hi Isaac,

Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that your experience was excellent.

We truly appreciate your trust in us and wish you all the success in your studies.

Warm regards,

SHEilds

Rated 5 out of 5 stars

The outline of the course is well…

The outline of the course is well organized and easy to understand
And also the tutors are always ready to help and support at any given time
Keep the good work going!

7 July 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Josiah,

Thank you for your kind words! We're thrilled to know that you had an amazing experience with us.

We genuinely appreciate your trust in us and extend our best wishes for your success in your studies.

Warm regards,

SHEilds

Rated 5 out of 5 stars

Maisie from SHEilds was brilliant and…

Maisie from SHEilds was brilliant and very helpful.

10 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Mutsa
Thank you for your excellent feedback. We are thrilled to know that you had an amazing experience with us, we are very proud of our team at SHEilds. Maisie is fantastic, a true star!
We wish you all the best with your studies!
Please contact us if you have any questions, we are here to assist you.
Kind regards
SHEilds

Rated 4 out of 5 stars

The tutor support was very helpful in a…

The Tutor support was very helpful in a way that they guide you on how to structure your answers and give you an insight on mark allocation.

10 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Shelton
Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that your experience was excellent
Please don't hesitate to reach out if you need anything else - we are always here to help in any way we can!

Kind regards
SHEilds

Rated 5 out of 5 stars

Much thanks to Shaharazad Adam my Course Advisor for her outstanding support and exceptional service.

I had an exceptional experience with Shaharazad, as my Course Advisor while enrolling in my NEBOSH course. From the very beginning, Shaharazad demonstrated outstanding professionalism, extensive knowledge, and genuine commitment to helping me make the right decision.

She took the time to explain every detail clearly, answered all my questions promptly, and made the entire enrollment process smooth and stress-free. Her level of support and dedication went far beyond my expectations, which gave me complete confidence throughout the process.

If you're looking for honest, reliable, and professional guidance for NEBOSH or any other professional qualification, I highly recommend SHEilds Ltd. Thank you for your excellent service and for exceeding my expectations. Keep up the fantastic work!

10 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Peter
Thank you for your excellent feedback. We are proud of our team at SHEilds, and We are delighted that you received great help too. Shaharazad is a star!

We wish you all the best with your studies!

Please don't hesitate to contact us with any questions.

Kind regards
SHEilds

Rated 5 out of 5 stars

Course extension with SHEilds

Communication with SHEilds was easy , prompt and concise - they were able to accommodate my request with little fuss - and kept me updated throughout the short process. Really keen to press on with my E-learning and CPD with SHEilds - highly recommended !

10 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Glenn
Thank you for your excellent feedback. We are proud of our team at SHEilds, and We are delighted that you received great help too.

Kind regards
SHEilds

Rated 4 out of 5 stars

The fact that this course relates or…

The fact that this course relates or teaches our daily safety needs both at home and work, this makes it worth studying. This company is providing extensive study on health and safety ,creating more awareness in public hence keeping people safe.The staff respond well to any inquiries.

6 July 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Ayesiga,
Thank you for sharing your experience with us.
I am so happy to hear that you are enjoying the course. We wish you all the best with your studies!
Kind regards,
SHEilds.

Rated 5 out of 5 stars

One of the best things I have…study experience

One of the best things I have experienced during my study, is that the simplicity of the learning platform
Moreover the study content was clear, simplified and very beneficial.

6 July 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello El Bekay,

Thank you for your wonderful feedback. We truly take pride in being part of your journey and are delighted to support you along the way.

We wish you every success in your studies. Please don’t hesitate to reach out if you need any further assistance.

Best regards,

SHEilds

Rated 4 out of 5 stars

I receive responses to my queries as…

I receive responses to my queries as planned. There is always a follow-up to find out whether I am satisfied with the feedback given to me from any of my queries.

3 July 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Orock,

Thank you for your wonderful feedback. We take pride in being part of your amazing journey and wish you all the best with your studies.

Please don't hesitate to contact us if you need assistance with anything else.

Best regards,

SHEilds

Rated 5 out of 5 stars

Great help and a speedy response.

SHEilds has been incredibly helpful and professional. The team goes above and beyond to provide support, ensuring that every request is handled promptly and efficiently.

A special thanks to Leanie Lewis (Lead Examinations Officer).

9 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hi Alvin,

Thank you for your kind and thoughtful feedback. It truly means a great deal to us to know that you feel supported throughout your learning journey.

We are delighted to hear that Leanie has made such a positive difference to your experience, she truly is a star!

We wish you continued success in your studies. Please remember that we are always here to support you, so don't hesitate to reach out if you need any further assistance.

Best regards,

SHEilds

Rated 5 out of 5 stars

I love the way Rob handles issues…

I love the way Rob handles issues concerning students matters. He guides you for you to feel comfortable. When you get emotional, Rob will be calm to explain things to you. He has been the reason l love SHEILDS.....

6 July 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hi Samuel,

Thank you so much for your kind words! We’re absolutely delighted to hear that you had such a positive experience with us. Robert truly is a valued member of our team, and we’re so pleased that his support made a difference to your journey.

We wish you every success as you continue your studies.

Best regards,

SHEilds

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