SHEilds Ltd Reviews 

8,287
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,373 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their remarkable patience, clear guidance, and exceptional support provided throughout the entire enrollment and study process. Many people also appreciate the intuitive, user-friendly learning platform and prompt communication that make managing their coursework smooth, accessible, and completely stress-free. However, some people mentioned experiencing frustrating delays, very slow response times, and an overall lack of adequate assistance after initial payments were completed. A few other people also felt that certain support members were somewhat unhelpful, unfriendly, or unprofessional when dealing with specific student inquiries.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional during their studies. Reviewers... See more

User experience

Customers had positive experiences with user experience, highlighting the enrolment process as... See more

Customer service

Users describe positive interactions with customer service, noting that advisors are kind, patient, and... See more

Service

Customers consistently note positive experiences with service, highlighting professionalism, integrity, and... See more

Response time

People report positive experiences with response time, highlighting prompt communication and quick answers to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing Support I had a last- minute issue submitting my Nebosh exam, I panicked and sent Shaharazad whatsApp message, she replied right away. She made sure I got help and the clear guidance took so... See more

Company replied

Rated 5 out of 5 stars

Ahmed was extremely thorough, he walked me through the question paper. Made sure I understood what was required by Nebosh. He was measured in his approach, patient and used relatable examples. Re... See more

Company replied

Rated 5 out of 5 stars

I don't think I would've registered already if it wasn't of an outstanding guidance,professionalism and prompt response from Shaharazad. She made everything look simple and straight forward in a way t... See more

Company replied

Rated 5 out of 5 stars

I can't enroll in an online class due to childcare and the nature of my job, so I am enrolling in e-learning courses. The e-learning platform is user-friendly, mobile-friendly, and glitch-free, and I... See more

Company replied


Company details

  1. Class
  2. Occupational Safety and Health
  3. Safety and Work Wear Store
  4. Training School

Written by the company

SHEilds - Safety - Health - Environment SHEilds specialise in providing occupational health and safety training to both companies and individuals. We work with awarding bodies NEBOSH, IOSH & ProQual


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(8,287)

1,181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Returning back to Shields for my…

Returning back to Shields for my National HSEQ Diploma means a lot since i finished my National General certificate through them. I was more than satisfied by the service in the first place, tutors are hands on together with the administrative team. Just within minutes of attempting to register for the Diploma, Catherine Parr contacted me and assisted me throughout the registering process and because i am a returning student i was offered a 10% discount on the National diploma fee which i am very proud of as well .As long as Shields offers the course i want to do, they will always be my choice because their service is excellent and unparralled.

13 August 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hi Servious,

Thank you for sharing your experience with us. Your success is our priority, and we’re always here to support you in achieving your goals. Catherine is indeed an exceptional member of our team, and we’re delighted to hear about your positive experience.

We wish you all the very best with your studies!

Best regards,

SHEilds

Rated 5 out of 5 stars

Their examiners guide you well on how…

Their examiners guide you well on how to structure the answers in the examination.
I appreciated the way study notes have been prepared, allowing room for podcasts, videos and knowledge checks

11 August 2026
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Reply from SHEilds Ltd

Hello Kwena,

Thank you so much for taking the time to share your feedback with us. We’re really happy to hear that you’ve had such a positive experience with SHEilds.

Your support and trust mean a lot to our team, and we truly appreciate you choosing SHEilds.

Best regards,

SHEilds

Rated 5 out of 5 stars

The study tools makes Learning is easy…

The study tools makes Learning is easy and flexible

14 August 2026
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Reply from SHEilds Ltd

Hi ELFREDA,

Thank you for your kind words! We're thrilled to know that you had an amazing experience with us.

We genuinely appreciate your trust in us and extend our best wishes for your success in your studies.

Warm regards,

SHEilds

Rated 5 out of 5 stars

NGC - great customer experience

From the enquiry stage with Leah right through to onboarding with Catherine Parr, my experience of SHEields has been excellent. Catherine advised me through the application stage and was clear and confident in communicating my options for the NEBOSH NGC. It's early doors in my learning journey but due to the positive experience, great customer service and personable approach from the SHEilds team, I would wholeheartedly recommend this learning provider to anyone who wants to develop their health and safety learning.

10 August 2026
Unprompted review
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Reply from SHEilds Ltd

Hello Antony,

Thank you so much for your kind words! We’re absolutely delighted to hear that you had such a positive experience with us. Leah and Catherine are truly a valued member of our team, and we’re so pleased that their support made a difference to your journey.

We really appreciate the trust you’ve placed in us, and it’s been a pleasure being part of your learning experience. Wishing you every success as you continue your studies!

Warm regards,

SHEilds

Rated 5 out of 5 stars

Really well explained

Really well explained

13 August 2026
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Reply from SHEilds Ltd

Hi Alfio,

Thank you for your kind feedback!

We truly appreciate your support and thank you for choosing us.

Best regards,

SHEilds

Rated 4 out of 5 stars

The service was good and in case of any…

The service was good and in case of any problem the on line lecturers could respond on time.In terms of learning materials it was also good compared to other sources.I m so greatful for having done my studies through them and i comend to keep it up. Thanks.

16 August 2026
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Reply from SHEilds Ltd

Hi Geoffrey,

Thank you for your valuable feedback. We are honored to be part of your remarkable journey and wish you continued success in your studies.

Best regards,

SHEilds

Rated 5 out of 5 stars

The information it's detailed that…

The information it's detailed that makes easier to understand the whole program and this helps to equip us with proper information to manage Health and safety

12 August 2026
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Reply from SHEilds Ltd

Hello Carryon,

Thank you for your thoughtful feedback!

Your kind words mean a lot to all of us here. We wish you continued success in your studies. Should you have any further questions or concerns, please feel free to reach out to us.

Best regards,

SHEilds

Rated 5 out of 5 stars

Online service Notes are awesome

Online service Notes are awesome, but virtual class would and more value as it would encourage more students to enrol for the course

12 August 2026
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Reply from SHEilds Ltd

Hi Moses,

Thank you for your kind feedback! We're delighted to hear that you had a great experience with SHEilds. We truly appreciate your support and thank you for choosing us.

Best regards,

SHEilds

Rated 5 out of 5 stars

Sheilds is the best institution and the…

Sheilds is the best institution and the service they provide is best.
Everytime when I don't understand something I would call and their feedback is very helpful because they make sure they follow up with students after asking any questions.
So Sheilds is the best 👌

11 August 2026
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Reply from SHEilds Ltd

Hello Emmanuel,

Thank you for your kind words! We're thrilled to know that you had an amazing experience with us.

We genuinely appreciate your trust in us and extend our best wishes for your success in your studies.

Warm regards,

SHEilds

Rated 5 out of 5 stars

The onboarding was excellent

The onboarding was excellent, thank you.

14 August 2026
Unprompted review
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Reply from SHEilds Ltd

Hello Sharif,

Thank you for sharing your experience with us and providing excellent feedback.
If you have any questions, please do not hesitate to contact us.
Kind regards,
SHEilds

Rated 5 out of 5 stars

Experience with Sheilds

Completing Sheild's Health & Safety course was an eye-opener. I feel far more competent identifying hazards and managing risks proactively. The practical scenarios built genuine confidence, transforming my approach from simply following rules to truly understanding safety culture. I'm now a stronger, more vigilant contributor to workplace wellbeing.

11 August 2026
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Reply from SHEilds Ltd

Hello Ikwap,

Thank you for your excellent feedback.
We wish you all the best with your studies.
Please don't hesitate to contact us if you have any questions.
Kind regards
SHEilds

Rated 5 out of 5 stars

Excellent Course

Excellent Course

10 August 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hi Maheshwara,

Thank you for your kind words! We're thrilled to know that you had an amazing experience with us.

We genuinely appreciate your trust in us and extend our best wishes for your success in your studies.

Warm regards

SHEilds

Rated 5 out of 5 stars

Justin Damons service

Hello id like to say thank so much to having tutors like Justin Damons his excellence and service delivery is very good his guidance as well on the courses are very good. "I am so impressed with your service Justin. You went above and beyond to make the explanation i needed resolved."Your skill and patience during our call were amazing. Thank you for great support

13 August 2026
Unprompted review
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Reply from SHEilds Ltd

Hello Nadia

Thank you for your excellent feedback. We are thrilled to know that you had an amazing experience with us, we are very proud of our team at SHEilds. Justin is fantastic!

We wish you all the best with your studies!

Please contact us if you have any questions, we are here to assist you.
Kind regards
SHEilds

Rated 5 out of 5 stars

Simply nothing was to much trouble

Simply, nothing was to much trouble. Emails answered promptly for example, a great service well done

12 August 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Peter

Thank you for providing excellent feedback.

We wish you all the best with your studies.

Kind regards

SHEilds

Rated 5 out of 5 stars

As a student I was slightly vexed about…

As a student I was slightly vexed about what turned out to be a simple problem that was easily resolved once i spoke to a tutor, thanks for your support.

13 August 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Mark,

Thank you for your excellent feedback. We are thrilled to know that you had an amazing experience with us, we are very proud of our team at SHEilds. Our tutor department are amazing and so helpful!

We wish you all the best with your studies!

Please contact us if you have any questions, we are here to assist you.
Kind regards
SHEilds

Rated 5 out of 5 stars

The interesting journey of learning

The learning platform gives all information needed for a student to learn including the videos testimonials and so many and lastly is the offers given during enrollment was nice and impactful

9 August 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Edward

I am so happy to hear that you are enjoying the course. We wish you all the best with your studies!

If you have any questions please do not hesitate to contact us.

Kind regards,
SHEilds.

Rated 5 out of 5 stars

I had a great time speaking with Leah…

I had a great time speaking with Leah who took me through the registration...I had a great experience. Keep up the good job .

12 August 2026
Unprompted review
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Reply from SHEilds Ltd

Hello Rachael

Thank you for your excellent feedback. We are thrilled to know that you had an amazing experience with us, we are very proud of our team at SHEilds. Leah is fantastic!

We wish you all the best with your studies!

Please contact us if you have any questions, we are here to assist you.
Kind regards
SHEilds

Rated 5 out of 5 stars

Excellent course

Excellent course

6 March 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello John

Thank you for your excellent feedback.
We wish you all the best with your studies.

Kind regards
SHEilds

Rated 5 out of 5 stars

Its so nice to be served fast with…

Its so nice to be served fast with precisiin. Thanks to Sheilds and SHAHARAZAD🙏🙏

12 August 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Aloyce

Thank you for your excellent feedback. We are proud of our team at SHEilds, and We are delighted that you received great help too. Shaharazad is a true star!

All the best with your studies.

Please contact us if you have any questions.

Kind regards
SHEilds

Rated 4 out of 5 stars

I would like to sincerely appreciate the professionalism I with Shaharazad

I would like to sincerely appreciate Miss. Shaharazad (course advisor) for the exceptional support and guidance she has given me throughout the entire enrollment process for my study course.

From the beginning, she has been kind, patient, professional, and very helpful. She made the enrollment process much easier by providing clear guidance, responding to my questions, and making sure I understood every step of the process.

Her commitment and willingness to help truly stood out to me. I am very grateful for the excellent service and support she has provided.

Keep up the excellent work!

30 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Isaac,

We can agree that Shaharazad is such a hardworker!

Thank you for your excellent feedback. We are proud of our team at SHEilds, and We are delighted that you received great help too.

Kind regards,
SHEilds

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