SHEilds Ltd Reviews 

8,290
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,373 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their remarkable patience, clear guidance, and exceptional support provided throughout the entire enrollment and study process. Many people also appreciate the intuitive, user-friendly learning platform and prompt communication that make managing their coursework smooth, accessible, and completely stress-free. However, some people mentioned experiencing frustrating delays, very slow response times, and an overall lack of adequate assistance after initial payments were completed. A few other people also felt that certain support members were somewhat unhelpful, unfriendly, or unprofessional when dealing with specific student inquiries.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional during their studies. Reviewers... See more

User experience

Customers had positive experiences with user experience, highlighting the enrolment process as... See more

Customer service

Users describe positive interactions with customer service, noting that advisors are kind, patient, and... See more

Service

Customers consistently note positive experiences with service, highlighting professionalism, integrity, and... See more

Response time

People report positive experiences with response time, highlighting prompt communication and quick answers to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing Support I had a last- minute issue submitting my Nebosh exam, I panicked and sent Shaharazad whatsApp message, she replied right away. She made sure I got help and the clear guidance took so... See more

Company replied

Rated 5 out of 5 stars

Ahmed was extremely thorough, he walked me through the question paper. Made sure I understood what was required by Nebosh. He was measured in his approach, patient and used relatable examples. Re... See more

Company replied

Rated 5 out of 5 stars

I don't think I would've registered already if it wasn't of an outstanding guidance,professionalism and prompt response from Shaharazad. She made everything look simple and straight forward in a way t... See more

Company replied

Rated 5 out of 5 stars

I can't enroll in an online class due to childcare and the nature of my job, so I am enrolling in e-learning courses. The e-learning platform is user-friendly, mobile-friendly, and glitch-free, and I... See more

Company replied


Company details

  1. Class
  2. Occupational Safety and Health
  3. Safety and Work Wear Store
  4. Training School

Written by the company

SHEilds - Safety - Health - Environment SHEilds specialise in providing occupational health and safety training to both companies and individuals. We work with awarding bodies NEBOSH, IOSH & ProQual


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(8,290)

1,181 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service from Leah…

Excellent customer service from Leah Frayne. Ensuring smooth payment and enrolment onto my selected course in a timely manner.

2 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Timothy,

Thank you for sharing your experience with us and the fantastic feedback. We are thrilled to hear that our team provided you with great service! Leah is amazing, a true star!

All the best with your studies.
Please do not hesitate to contact us with any queries,
Kind regards,
SHEilds Ltd

Rated 5 out of 5 stars

Process Safety course

The hole setup from concept to completion was great.

30 June 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Dean,

Thank you for your excellent feedback.
We wish you all the best with your studies.
Please don't hesitate to contact us with any questions, we are here to help.
Kind regards
SHEilds

Rated 5 out of 5 stars

if you are looking for a learning platform then sheilds is the answer

Sheilds is one of the best study partner you can trust with your Health and safety profession

28 June 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Joseph

Thank you for your excellent feedback. We are thrilled to know that you had an amazing experience with us, we are very proud of our team at SHEilds.
We wish you all the best with your studies!
Please contact us if you have any questions, we are here to assist you.
Kind regards
SHEilds

Rated 5 out of 5 stars

Super helpful in every way and amazing…

Super helpful in every way and amazing informative courses

30 June 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello John,

Thank you for sharing your experience with us and for the fantastic feedback. We are thrilled to hear that our team provided you with great service!
Please do not hesitate to contact us with any queries,

Kind regards
SHEilds

Rated 5 out of 5 stars

I’m so much grateful for what you’ve…

I’m so much grateful for what you’ve done for me. Coming across SHEilds is a great blessing to me and I strongly recommend SHEilds to anyone out there who is willing to take their Health and Safety career to another.
Thank you.

30 June 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Isaiah,

Thank you for your excellent feedback.
We wish you all the best with your studies.

Please don't hesitate to contact us if you have questions.

Kind regards
SHEilds

Rated 5 out of 5 stars

Cameron was helpful in explaining all…

Cameron was helpful in explaining all the questions I had.

30 June 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Bashir

Thank you for your excellent feedback. We are proud of our team at SHEilds, and We are delighted that you received great help too. Cameron is a star!
We wish you all the best with your studies.

Kind regards
SHEilds

Rated 5 out of 5 stars

What a wonderful Advisor @ Shaharazad…

What a wonderful Advisor @ Shaharazad helped me through this process kindly and patiently. I am looking forward to the journey❤️🙏🏼

3 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello,
Thank you for sharing your experience with us and the fantastic feedback. We are thrilled to hear that our team provided you with great service! Shaharazad is amazing and so helpful.

All the best with your studies.
Please do not hesitate to contact us with any queries,
Kind regards,
SHEilds Ltd

Rated 5 out of 5 stars

Quality Service

Quick response to emails.
Quality study materials.

29 June 2026
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Misheck

Thank you for your excellent feedback. We are proud of our team at SHEilds, and We are delighted that you received great help too.

All the best with your studies.

Please contact us if your have any questions.

Kind regards
SHEilds

Rated 5 out of 5 stars

It was a great experience

It was a great experience. Leah was very helpful in explaining what I needed to do and guiding me through the process step by step. She made everything clear and easy to understand.

1 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Harkintaro,

Thank you for your excellent feedback. We are thrilled to know that you had an amazing experience with us, we are very proud of our team at SHEilds. Leah is amazing, a true star!

We wish you all the best with your studies!

Please contact us if you have any questions, we are here to assist you.
Kind regards
SHEilds

Rated 5 out of 5 stars

Great experience and service

Peter was very professional and gave me timely assistance.

Thanks peter

2 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Medzya,

Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that your experience was excellent. Peter is fantastic!
Please don't hesitate to reach out if you need anything else - we are always here to help in any way we can!

Kind regards
SHEilds

Rated 5 out of 5 stars

Shaharazad Adams has been of great…

Shaharazad Adams has been of great assistance. Excellent costumer service. She patiently took me through all the steps and guided me. Truly appreciate her help.

2 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Nompumelelo

Thank you for your excellent feedback. We are proud of our team at SHEilds, and We are delighted that you received great help too. Shaharazad is a true star!

Please contact us if your have any questions.

Kind regards
SHEilds

Rated 5 out of 5 stars

I have always had good service from…

I have always had good service from these guys. Ahmed was very helpful in discussing my exam results and is a good motivator.

1 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello,

Thank you so much for taking the time to share your positive feedback with us! We are thrilled to hear that your experience was excellent

Please don't hesitate to reach out if you need anything else - we are always here to help in any way we can!

Kind regards

SHEilds

Rated 3 out of 5 stars

I have just finished my NEBOSH course…

I have just finished my NEBOSH course online, the course itself I found interesting and the website was also easy to use.

However, I have just found out that both of the exams needs to be paid for, but I wasn’t aware of this before joining the course. To my understanding I thought we would have to pay an extra fee if we failed the exams on our first attempt.

I think the company should make that extremely clear that we would need to pay an extra £290 in order for us to do both of the exams at the end of the course. The company should have an option to pay for the course fee and exams at the start.

I think the exams should be separated In two parts, once the first section of the course is completed you should then be able to take your first exam. Once you’ve passed part one, you should then move onto the second part of the course and then take the second part of the exam. This is only because we are obtaining allot of information.

I am finding it difficult to now look for an extra £290 to pay for both of my exams. I didn’t get much help from any tutors or received any feedback on how I was doing on the course overall but I did receive feedback after my work was marked at the start of the course.

1 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Samira,

Thank you sharing your experience with us and we are happy to read you enjoyed the course.
All the course details including exam fees and details are on our website.
We allow students to make their own decisions regarding when to take the exams as per the course content and course structure. The tutor department are available by phone, online chat and by email at tutors@sheilds.org
All the best with your studies and good luck with your exams.

Please contact us if you have any questions.

Kind regards
SHEilds

Rated 5 out of 5 stars

The best onboarding experience

I have wanted to pursue the NEBOSH IGC certification for years, yet things never really aligned for it to happen. This year in February, I researched institutions and found SHEilds. I reached out and a course advisor named Cameron Lane spoke to me. Not only did he respond but he called me. I explained my circumstances and he gave such sound advice and encouragement. Fast forward to 24-Jun-26 when he messaged me to inform of a 25% discount that was available. He remembered me. He also offered a payment plan, which was a great help. I ruminated in my mind whether to make that sacrifice and then decided yes. I encountered some credit card issues but he was so patient with me and continued to offer guidance and support. As of today 1-Jul-26, I am now enrolled to complete my NEBOSH IGC. I know it won't be an easy journey but one I'm looking forward to with awesome people like Cameron to cheer me on and to guide me through. I am claiming my success. Here I come!

30 June 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello,

Thank you for your excellent feedback. We are proud of our team at SHEilds, and We are delighted that you received great help too.

Kind regards

SHEilds

Rated 5 out of 5 stars

Great experience getting on the course

My experience registering for the course was great, from when I expressed interest until I finally registered. Leah Frayne was great, she followed up and explained everything so I could make an informed decision and also explained about the exams and the discount available. Good job by Leah and SHEilds

30 June 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Lolamide,

We are happy to hear about your experience with Leah! We wish you all the best with your studies with us.

Kind regards,
SHEilds Ltd

Rated 5 out of 5 stars

Leah was very helpful and patient with…

Leah was very helpful and patient with me throughout the process.
She was very professional but understanding at the same time and this helped elevate the panic at my end.

5 star service throughout.

Ayeshea

25 June 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello,

Thank you for your review, we are thrilled to hear that Leah was able to assist you throughout the process!

Kind regards,
SHEilds Ltd.

Rated 5 out of 5 stars

I really appreciate the support team…

I really appreciate the support team for convenient and timely assistance. Looking forward to better times as I prepare for my exams

1 July 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Edwin,

Thank you for sharing your experience with us!
We wish you all the best with your exams!

Kind regards,
SHEilds Ltd.

Rated 1 out of 5 stars

Extremely disappointing experience

Extremely disappointing experience
I rarely leave negative reviews, but I feel people deserve to know about my experience.
I self-funded my NVQ and even paid for a 12-month extension. Throughout that time I submitted work in good faith and did everything that was asked of me. Despite this, I experienced long delays, poor communication and a lack of support. I made several formal complaints but never received a meaningful response, which was incredibly frustrating.
I was also in contact with other learners who described experiences that sounded very similar to mine. While I can't speak on their behalf, it certainly made me feel that my concerns weren't isolated.
What I found particularly disappointing was being told that if I "begged", I might receive a discount if I needed to re-register. Whether it was intended as a joke or not, I found the comment patronising and completely inappropriate given the situation.
In the end, I transferred to another provider and completed my qualification without any issues. The difference in professionalism, communication and support was night and day.
Based on my experience, I cannot recommend this provider.

4 May 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Keith,

Thank you for your review,
I am sorry to hear about your experience.

I can see that during your course, we did offer you a change of assessor and also arranged support calls with you to discuss your course and advise the best way forward to assist you with completing your qualification.

I have also raised the above issues with our management team to investigate further.

Kind regards,
SHEilds Ltd.

Rated 5 out of 5 stars

It's been a wonderful experience…

It's been a wonderful experience studying with the Shields team in the UAE. They are very responsive, reliable and friendly regarding any enquiries. I really appreciate the support I received from Mr Ajmal Abubacker when I wanted to extend my course period 💯. Cheers to all the team.

30 June 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Ebenezer,

Thank you for your 5-star review, we are thrilled to hear you are enjoying your course with us!

Kind regards,
SHEilds Ltd.

Rated 5 out of 5 stars

Valuable Learning Experience with Strong Guidance

Carol Wilson "the Assessor" provided outstanding support throughout my diploma. Her feedback was always clear, detailed, and constructive, which helped me significantly improve my knowledge and the quality of my work. She helped me to understand concepts in a practical way, ensuring I could apply what I learned effectively in my role.
The diploma itself was a very valuable and well-structured learning experience, and Carol’s guidance made it even more meaningful. Her encouragement, professionalism, and commitment to my development kept me motivated and confident throughout the process.
I truly appreciate her support and would highly recommend her as an assessor to anyone undertaking this qualification.

28 June 2026
Unprompted review
SHEilds Ltd logo

Reply from SHEilds Ltd

Hello Hesham,

Thank you for sharing your feedback, we are thrilled to hear that Carol has been able to support you throughout your course!

Kind regards,
SHEilds Ltd.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look