Sheilas' Wheels Reviews 

32,890
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 11,845 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the pricing to be excellent and highly competitive, often saving a significant amount compared to other providers. The website is frequently praised for being very easy to use and navigate, making the process of obtaining insurance quick and straightforward. Many people appreciate the clear layout of information and the efficiency of completing tasks online, often within minutes. The service is generally regarded as very good, with customers expressing satisfaction with the overall value for money. However, some customers also noted issues with communication, mentioning that the system did not understand their queries or that they were charged for minor policy amendments. A few other people also felt that the company's handling of claims or specific situations was poor, leading to frustration and a negative experience.

What people talk about most

Price

Customers had positive experiences with price, often finding competitive and affordable quotes for various... See more

User experience

People report positive experiences with user experience, finding the sign-up and setup processes quick, easy,... See more

Website

Consumers find the website to be very easy to use and navigate, often praising the straightforward setup... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the ease... See more

Value for money

Users describe positive interactions with value for money, frequently highlighting competitive premiums and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Another company decided not to auto renew this year and my policy expired at midnight last night .So I looked at Sheila’s wheels and saved myself £140 over the year for exactly the same level of cover... See more

Company replied

Rated 5 out of 5 stars

Done a quote via compare the market I always go by reviews 1st rather than the cheapest price 2nd I double checked reviews with trust Pilot and Sheila's wheels had fantastic reviews on there 4.9 �... See more

Company replied

Rated 5 out of 5 stars

Competitive quote and information well laid out. Had heard good reports of company by a local broker so felt confident to accept the quote. Acceptance was followed by email and link to documents. A... See more

Company replied

Rated 5 out of 5 stars

I recently arranged my car insurance with Sheilas’ Wheels after buying a new car, and I have to say the whole process was very smooth and straightforward. After purchasing the car, I needed insu... See more

Company replied


Company details

  1. Insurance Agency

Information provided by various external sources

We’ve been around since 2005, and a lot has changed since then, we not only insure your car but also your home and holidays. Did you know kids who permanently live with you go free on all our travel policies? Up to the age of 22 if they’re in fulltime education! Oh, and our biggest kept secret it that we insure men on all our insurance products, and always have done!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

33K reviews

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4.6

All reviews

(32,890)

11,002 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrendous; Wouldn’t Consider Again

Genuinely the most abysmal service provider I’ve ever had the displeasure of being forced to communicate with.

Started my policy three weeks in advance, as my car was added to my old car’s policy for the remaining weeks of it running.

I decided to put a personalised plate on the car, so got in touch with customer services, so they could change the plate before the policy started (it was over two weeks before this date).

I then receive an email to say my plate has been changed, as of TWO WEEKS FROM THE START DATE. This means my car would be uninsured for two weeks, despite me having already paid for it.

I got in touch with customer services and was told there was nothing they could do until the policy actually starts now because their system wouldn’t let them.

When I emailed them evidence it was an issue caused by their team, along with a very firm complaint, they magically decided it was possible to change the plate from the start date of the policy after all.

This all took near enough a week, I do have to wonder how many of these issues are caused by customer service representatives who clearly don’t have a good enough grasp of the English language to be a customer service representative.

15 July 2025
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

We appreciate you taking the time to share your recent experience with us. We are sorry to learn about the difficulties you encountered when trying to update your vehicle's registration plate.

We are reviewing the details of your interaction to understand where our processes and communication fell short.
We kindly suggest sending your review and policy information to us at trustpilot.feedback@esure.com and we can raise this with the relevant team

Sheilas' Wheels

Rated 5 out of 5 stars

This was a great quote, easy to complete & access

This was a great quote and it was easy to complete, we accessed it via “ compare”, we had viewed the car, it ticked all our boxes, but had not test driven it, so had the quote ready for once we’d purchased the car.
All done within minutes and we were able to drive the car away legally & protected by Sheila’s Wheels

3 July 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

We're delighted to hear that obtaining a quote was a quick and easy process for you, especially as you were preparing to purchase your new car. Thank you for sharing your positive experience. Welcome to Sheila's Wheels!

Rated 5 out of 5 stars

Amazing cos

Amazing costumers service and very easy to deal with this team( company).

1 July 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

Thank you for the review.

Rated 5 out of 5 stars

Home insurance.

I needed to change my home insurance. Sheila's Wheels offered a great price. In addition the website was user friendly and easy to navigate. Thoroughly recommend.

1 July 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

Thank you for the review.

Rated 5 out of 5 stars

Easy and straightforward process

Easy and straightforward process. The quote was competitive, and setting up my car insurance was quick and simple. So far, I'm very happy with the service.

4 July 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

Thank you for the review.

Rated 5 out of 5 stars

Quick delivery.

Quick delivery.
Not too much faf on form.
Not too many add ons

3 July 2026
Unprompted review
Sheilas' Wheels logo

Reply from Sheilas' Wheels

Thank you for the review.

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