Sheffield Kitchen Outlet Reviews 

We are so pleased with the progress of our kitchen purchase so far. What a lovely and friendly team. The team, especially Jamie Day, have been so accommodating and supportive in helping us find the perfect styles and colours for our space. He has been so patient and has been happy to change different elements of our kitchen when we have changed our minds which we are very grateful for. He came up with a fantastic design which we are so pleased with.

Everything we have asked for, they have been able to get/do. There are so many options to look at in the show room, its a fantastic space to see all different ideas.
We can't thank them enough for everything they've done for us, nothing is too much. We can't wait to see the end result. We are so thankful and would 100% recommend Sheffield Kitchen Outlet.

So easy to work with, not pushy,would recommend to anyone
Thank you for all you advice james

SKO delivered an excellent service from our first appointment with James Wall whose patience and help was exemplary, all delivered with a sense of humour to the delivery men and Scott the fitter. Jackie at Head Office also. Would highly recommend, many thanks

Had a great experience with SKO. Richard came up with a great design and helped point towards units and appliances within my budget. Richard was always clear and helpful with any questions and easily accommodated to my circumstances.

The delivery team were also friendly and managed to get everything in without too much trouble.

Would recommend SKO to anyone as I received great service.

James Wall at SKO was exceptional, he was so creative with our kitchen design, we just loved it straight away.

He was always so helpful and nothing was too much trouble, he also went the extra mile to make our little boy feel part of the whole experience. Would recommend to all my family and friends! Thanks James for our dream kitchen, we love it!

Due to a serious water leak I suddenly needed a new kitchen with minimal previous planning. James at SKO was great at helping me pick out what I wanted and made the process extremely painless and transparent.
Jack, the fitter, went above and beyond in helping me to source the tradesmen I needed to get the room back into a state suitable to fit a kitchen and did a great job beginning to end. I can't recommend SKO and the people they work with highly enough; everyone is very professional and incredibly helpful.

We have just ordered our new kitchen from sko and from walking in to the showroom we was greeted by James who helped us decide what we wanted how it would look Evan down to the finishing touches walked away feeling so relaxed as James did most of the work planning it for us can't wait now until it is completed then will put another review

Really helpful advice with planning our new kitchen.

We recently had our kitchen supplied and fitted by SKO. We are really happy with the results. From walking in to the showroom and meeting Richard the whole process was very professional. After visiting to measure up. Richard came up with a design that utilised previously unused space. The kitchen fitter Stuart also did a fantastic job, nothing was too much trouble for him and completed his work to an excellent standard.

Patient designer, prepared to spend time over a number of appointments until we came up with a design that worked.
Efficient fitters able to take on structural building work that was required to make the design fit into the space.
Good price on appliances
Able to quickly sort out minor unforeseen changes during the build.

impressed from start to finish first class job

We love our kitchen and we loved working with Harry. He was incredibly knowledgeable, patient and a joy to work with as designs kept changing throughout our renovation. It was important to us that we had a high quality kitchen at a great price, and that we worked with people we liked and trusted, and we got all of that through working with Harry at SKO Leeds

Aaron was very helpful in suggesting a number of different designs and layouts, responding to my queries and alterations, until we reached a final design for my perfect kitchen. When it was installed the quality was excellent and the units of fantastic quality. The appliances were also very competitively priced. My utility room units are from a well-known hughstreet kitchen supplier and they are far inferior to SKO.

Salesman and kitchen designer James was really good when he came out to measure up. He didn’t take up hours of our time. When we met up to go through the proposed design he had good ideas and recommendations based on his previous experience. One was a particular type of corner cupboard which is really practical and looks great. He also gave good advice on a Smith’s fan convector plinth heater instead of re-locating a radiator (at a significant additional expense), it works really well and heats the kitchen nicely. He was really knowledgeable on the oven and hob Neff products which proved invaluable. SKO are also one of the companies included in the list for Neff promotions, thanks to this we got £1350 cash back after purchasing a number of their appliances. SKO appliance prices are also very competitive. Our fitter was Jamie Sykes (from a friend recommendation), he signposted us to SKO as he is one of their official fitters and recommended the quality and price of SKO kitchens. Jamie was brilliant, nothing was too much trouble and he is meticulous in his work, he organised the electrician and the plasterer, we didn’t have to do any of that. Wouldn’t hesitate to recommend him. All the delivery dates provided by SKO were honoured and not a single item was missing or damaged. The only thing that didn’t come on the same delivery was the wine cooler unit and they let us know prior to delivery. It came a few days later as they promised and didn’t impact the installation. Re the quality of the cupboards, we are really pleased with them, they seem solid and durable. We also considered the total cost of the kitchen to be reasonable, considerably less than a quote we had from Wickes. Designer Surfaces in Sheffield supplied and fitted the quartz worktop, this worked well as SKO liaise with them re the design/sizes for a quotation. They were brilliant and have a good showroom which helps when choosing. Their prices are also considerably cheaper than quoted by Wickes for quartz worktop.
Mark, the SKO Manager provided good after sales support regarding surplus extractor ducting, he didn’t hesitate to refund this when returned.
In summary, I would have no hesitation in recommending SKO Kitchens.

Starting with Aaron’s attention to detail and finishing with a perfect kitchen, SKOs were great every step of the way. I recommend SKO’s to any of my friends when they say they want a new kitchen

It was a good experience from start to finish everyone turned up when the said Richard the salesman and kitchen designer was good.Stuart the kitchen fitter was brilliant and did a great job. We used the plaster and electrician that Stuart got us they were brilliant and did a brilliant job I would recommend them to my family and friends and I already have.

We have just had a home office designed and installed, we can not recommend highly enough the finished product and service SKO gave from start to finish, the design was done quickly and fitted our needs, the price was amazing too compared to other quotes and the install was perfect finishing on time with no mess at all.

I am saddened to have to write this review as this is my second kitchen from SKO and members of my family have also had multiple kitchens from them. After spending 50k over the last 5 years with SKO I have had a really bad customer service experience with my latest kitchen.

I purchased the kitchen and have my own kitchen fitter who has fitted many kitchens for me, this is my 4th kitchen in 15 years.

SKO supply all fixtures, fittings, screws and brackets for you but don't label any of these items or tell you what each bag of fittings is for, this is clearly because they like to upsell their kitchen fitters and get you to use them.

After fitting my whole kitchen and all my appliances and doors and drawers and units the kitchen fitter fits the worktops and SKO supply some small black clips with screws already in them to fit jointed items together and to strengthen joints. These can be used to fix worktops but SKO prefer you to use metal L brackets.

I know this as today is the first day I have been informed of this despite my kitchen being ordered and delivered 3 weeks ago.

My kitchen fitter fitted the clips to the work top and one of the plastic clips snapped as it was screwed in causing the screw to go through the work top. I informed SKO immediately and sent photos showing all of the other clips had been fitted fine, without a problem and this one was the one that snapped.

SKO have refused to replace my worktop, despite them being the ones to supply the fixings for the whole kitchen.

After speaking to them today I was told the following:

1. You have to use the metal L brackets to fix the worktops which we supple but...
2. You have to use 10mm screws to do this.

I then asked where the 10mm screws were that were to be used for this and I was told "we don't supply those screws you have to supply them yourself."

I then asked when I had been told this and the gentlemen left the phone and swiftly came back with a changed story. The new story was...

"We don't actually supply any fixings for your worktops at all, you have to supply everything that is needed to attach the worktop to the units"

I have now had to request as a legal document evidence in which SKO prove that at the point of sale they informed me that "they supply all fixtures and fittings to fit all appliances, all cupboards and all cabinets and doors, and drawers but none of the provided fixtures are allowed to be used to fit a work top." SKO have said they cannot provide this and they did not tell me and they "would never be able to tell a customer this as they can't and don't have time to write a document listing what is and isn't able to be used to fit the kitchen." I find it very frustrating that such a large company would wish to provide such terrible customer service and would openly tell a customer two different things in a phone call to wriggle out of paying just £190 for a new work top when a customer has given them thousands and thousands. The main complaint is that they are clearly just trying to get out accepting any liability by blatantly lying, they must assume people are stupid as providing all fixtures and fittings to fit their kitchens but when a problem is caused by this they suggest "oh that one item can't be fitted with all the fixtures we send" ... what a coincidence.

Good customer service would have been "no we didn't tell you they couldn't be used and we didn't provide any information on this, let's order you a new worktop"

They're now going to lose a return customer and all the potential customers the trades man who bought the kitchen brings to them for the sake of £190. Just really disappointing. SKO will reply stating the wrong fixing, screw etc was used but I'll already counter that with "You didn't say they couldn't be, you didn't say the plastic clips you supplied weren't fit for purpose and you didn't tell me at point of sale I cannot use any of your supplied fixings to fit a work top"

I also recorded the whole conversation to ensure all my information is factual and true.

I have the phone call recorded proving there was none of what you stated and clearly it was not a threat or blackmail I simply informed you I would be leaving you a review for everyone to see how you try and wiggle out of any responsibility and tell blatant lies to wriggle out of it. Not professional and your response clearly shows people how you treat customers. Thank you for showing what your company is like.

We’ve moved home a lot and we’ve purchased four kitchens from SKO since 2011. We return because the service and product is always fantastic.

I cannot fault this company at all.

This company is atrocious - very little after sale service. Their recommended fitters were terrible. Parted company after 1 day and most of the work needed redoing. SKO measured up - like for like- but still managed to miss 3 doors off the quote and measure one door completely wrong. Contact in Sheffield branch ignored me after getting the order. Branch manager called on day of delivery to say the kitchen hadn't arrived. They had however managed to let the fitters know a couple of days before. No one told the customer!
Kitchen eventually got delivered - I was assured everything on the order was there. Delivery lads (who actually were very good) told me the work top was missing. I later found out that SKO had been told this 4 days earlier but again didn't inform the customer. No-one called to let me know when the work top would be delivered to me. I spoke to the branch manager again a couple of days later who could only suggest that I travel back to the showroom (90 min round trip from me) to choose another worktop on the off-chance it would be in stock. He wasn't prepared to come out to me with samples and was full of excuses why it wasn't his fault. After 3 - 4 days of constant phone calls to them, I eventually got a director out who was horrified at what had happened and lack of service from SKO and the appalling work of their recommended fitters. But he seemed more concerned about the lack of revenue the bad publicity would get them. He did manage to get new work top delivered 3 days later so that the kitchen could be fitted. Unfortunately we had a few other issues with a missing door, damaged door, missing in-fill pieces and missing kickboard which eventually arrived a few weeks after. This meant that we had to try to fit these ourselves or pay a fitter to come back. The branch manager had assured me that I wouldn't be out of pocket and that SKO would cover these costs but they refused when I asked and I have not got any compensation for the extra costs I have had to incur. They have apologised but haven't yet called to see if everything has been OK. Clearly not interested in the customer, just their profit. Katie in Customer Service was very good but can only pass messages on to people who are not customer focused. They are great until they get your money then are not interested. The customer has to do all the chasing.
Avoid this company.
If you do go with SKO - good luck and I hope you don't have any issues otherwise you will have a battle to get them sorted.