Sheffield Financial - Home Page Reviews 

5
•
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Financial Institution
  2. also in
  3. Alternative Financial Service
  4. Bank
  5. Financial Consultant
  6. Mortgage Lender
  7. Non-Bank Financial Service

Information provided by various external sources

Since 1992, Sheffield Financial has financed over $2.5 billion in consumer and commercial retail loans. Sheffield was established on April 1st, 1992 by Jack Snow and his wife, Bonnie. The first year began with four employees and $3.4 million dollars in loans. As the business grew, Sheffield Financial was acquired by Branch Banking & Trust (BBT NYSE) in August of 1997, making it one of several wholly-owned specialized lending subsidiaries. ...


Contact info

2.5

Poor

TrustScore 2.5 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(5)

5 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They take double payments and drag their feet to give you your money back

I made an online payment to Sheffield Financial on a Tuesday. The funds were immediately withdrawn from my checking account, not once but twice. I called Sheffield Financial customer service and they said the double withdrawal was their error, and the funds would be put back into my checking account within 2 business days. Now 4 business days later I have not received back my money from their error. I called Sheffield Financial customer service and was told they do not know when I will get my money back.

2 November 2026
Unprompted review
Rated 1 out of 5 stars

Literal nightmare…

Literal nightmare every time we have to get on the phone with them. (Because we have never been able to log in.) They ask 239084230984 questions to verify and will not talk to any assistants, office managers, or anyone but the owner, which is a huge pain. We paid the loan with them off several years early just so we don't have to deal with them ever again, but unfortunately, they never sent the title, so we are still stuck dealing with them. DO NOT get a loan from these people! You will regret it.

20 June 2026
Unprompted review
Rated 1 out of 5 stars

Cant get into my account on phone over…

Cant get inyo my account on phone over 2 hrs 4 times and they "can't help." My online is restricted and lie about calking in future.

This has to be illegal.

They have all my info. I can't

....Two months later update
I have spent 7-10 times an hour of mostly being on hold. I call them back at the number that the supervisor leaves is the same number that "cant help me bc my phone number issue ( the phone company assured that my account is well established. No issues with my phone number. )
Then i ask for a supervisor they put me on hold for up to 40 minutes to tell me that a supervisor will call and i explain that the supervisor hss left the call back number bc my phone won't answer an unknown caller. The Sheffield leaveses same message two out of ten times i called to escalate the girl on phone did nothing and i was hung up on again today. just starts the Newman Show" over and over again.

6 April 2026
Unprompted review
Rated 1 out of 5 stars

terrible customer service and…

terrible customer service and untrustworthy business. I ordered a mower through a brick and mortar company and they did my financing through sheffield. In the process i gave them all my bank/contact information and they said a financing company will reach out to me. They didnt reach out to me until after my payment was late( i had no way of knowing who the financers were or that i was even behind). Then they brought my credit score down 200 pts. I called them and told them this and paid off late payments, as well as paid on time for a year later, hoping they would remove the score against my credit. They said "its not our problem" and hung up in the middle of my explanation. I called again and spoke to someone else telling them if i knew they had already charged me i would have paid and they then said "next time pay on time" and hung up again. They do not care about you or your business once your locked into a contract. I now am getting married and what use to be a perfect credit score is not and i can no longer finance a house because of this.

11 March 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look