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Shedstore Reviews 

13,641
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,502 reviews, reviewers had a great experience with this company. Customers frequently praise the prompt delivery services and the exceptionally helpful drivers who keep buyers thoroughly informed throughout the entire fulfillment process from start to finish. Consumers also deeply appreciate the straightforward online ordering system, very reasonable prices, and the professional staff members who always provide excellent guidance. Some reviewers were not happy with the overall product quality, noting that several wooden panels arrived warped, cracked, or featuring wide visible gaps. People also experienced significant difficulties during assembly due to persistently misaligned edges, missing components, and overall poor construction design.

What people talk about most

Product

Users describe ambiguous interactions with product, expressing both satisfaction with quick delivery and the... See more

Delivery service

People report positive experiences with delivery service, frequently praising prompt arrival times and... See more

Quality

Customers had mixed experiences with quality, as reviewers frequently highlighted cheap materials, bowed... See more

Order

Clients share positive opinions on order experiences, highlighting helpful phone support and efficient online... See more

Staff

Consumers find staff to be exceptionally helpful, with reviewers frequently praising the polite,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was an issue with delivery, not Shedstores fault, original shed was damaged in transit, and had to be returned to Yardstore. This put delivery back. Myself nor Shedstore were informed about th... See more

Rated 4 out of 5 stars

Delivery was quick. Guy was plesant and helpfull. She'd was good quality besides a few minor errors in construction of the pre made panels. Some of the wood was twisted so would not sit level. The w... See more

Rated 4 out of 5 stars

The speed of delivery was great as was the delivery driver. 4 rather than 5 due to design. The join between lower and upper real panel is messy. makimg my own fascia to cover it. I also added addition... See more

Rated 4 out of 5 stars

The buying experience was great and they have kept me up to date on delivery. Can't give you 5-stars yet because still waiting for delivery and installation which is about two weeks away


Company details

  1. Garden Building Supplier
  2. also in
  3. Garden Center

About Shedstore

Written by the company

Shedstore is one of the UK's established online retailers of sheds, garden buildings and outdoor storage solutions. Since 1999, we have been helping customers across the UK create practical, organised and enjoyable outdoor spaces through our extensive range of garden products.

Our product selection includes wooden sheds, metal sheds, plastic sheds, summer houses, log cabins, garden offices, workshops, playhouses, greenhouses and outdoor storage solutions. We also offer fencing, decking, pergolas, gazebos, garden structures and landscaping products to help customers transform their gardens from the ground up.

With decades of experience in the garden buildings industry, Shedstore works with leading UK manufacturers and suppliers to provide quality products suitable for a wide range of budgets and requirements. Whether customers need a compact storage shed, a home office for remote working, a summer house for relaxation or a large workshop, our range is designed to offer something for every garden.

We are committed to making online shopping straightforward and convenient. Customers can benefit from detailed product information, secure ordering and support from our UK-based customer service team. Our website provides expert buying advice and resources to help customers choose the right garden building for their needs.

Shedstore continues to focus on delivering quality products, dependable service and a positive customer experience. We are proud to have served hundreds of thousands of customers and remain committed to helping people make the most of their outdoor spaces.


Contact info

4.0

Great

TrustScore 4 out of 5

14K reviews

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Asks customers to review

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Replied to 98% of negative reviews

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4.0

All reviews

(13,641)

1,338 reviews in the last 12 months

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Rated 2 out of 5 stars

Poor quality

The shed store delivered in about 2 weeks and kept us informed but the quality of the panels is poor. Joining sections often requires you to sand/plane or saw off misaligned edges. The overlap panels are variable too. My apex panel has a large gap with clear daylight showing through a 20 cm section so it will need a patch. Instructions are good but 2 floor panels with no joining strip give wobbly finish even on flat concrete base. Overall disappointing.

7 August 2026
Shedstore logo

Reply from Shedstore

Hi Tracy,
Thank you for taking the time to leave your feedback. We're sorry to learn that you have experienced issues with your purchase.

We will reach out to you directly to request some images so our team can assess the issues. We cannot find any previous correspondence regarding this, so we're eager to work with you towards a resolution.

Kind regards,
The Shedstore Team

Rated 1 out of 5 stars

Dont trust the reviews

Update 8/9 I have now spent another £60 on wood to make trusses due to only one truss in the middle of a 12x8 roof as it was dipping in the middle maybe its a new design to help with water run off if you have the use of a drill and a saw save your time and money build the shed yourself it will be sturdier and made of better material and with the amount of time i have spent rectifying the shed I could of built one in that time with the calls and emails to start off put the review on and somebody will be in touch nope so just to make it look like somebody cares the other end hopefully somebody will learn from my mistake and buy or build it yourself elsewhere its not worth the hassle . I bought a beckwood 12x8 shiplap reverse apex contacted them about the quality and got told i should of checked before staining before i tried building the shed they did send down 3 replacement panels and 2 new doors as the frame work for the doors was bent due to knots in the frame work and the panels had not been pushed together before nailing together i have used two tubes of sealant to try to fill up the gaps as as the name ship comes in to play as some of them lets more daylight through than a port hole it has height issues as Stevie wonder was working on the day mine was built as there is a difference of between 5mm and 8 mm on the panels which makes it hard to put the apex panel on as the 8mm height issue make the apex over 4ft prob about 20mm for the eaves so ive had to butcher and repair to get them level if you do buy one measure the height on each panel both ends as a visual check you wont notice till you build make sure every slat has been pushed together before nailing bought the shed in july got the replacement parts end of August putting together now and if i could afford it i just rip it all down and burn its got 25yrs guarantee will be lucky for it to last 25 months couldnt fault the delivery guys and the emails back with customer service but they shouldnt be sending sheds out of this quality i would say workmanship but on the day mine was put together i think it was bring your 5 yr old to work day and the parents went to the pub. Request to where as i have had emails from yourselves regarding the shed quality and you past my details onto forest sheds who replaced 3 panels and they aint no better how hard is it to cut wood to the same length so all the heights are all the same the workmanship is terrible windows do not fit due to the frames being out of square more gaps than the London underground order number if this helps you get in contact SHS3000428800

9 July 2026
Unprompted review
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Reply from Shedstore

Hi Mr Summers,

Thank you for taking the time to leave your feedback. We're sorry you're disappointed with your purchase.

We haven't been able to locate an order under your name. However, we are eager to look into this further and continue the discussion. We have sent a request for more information so we can reach out to you directly.

Thank you again for bringing this to our attention. We hope to hear back from you soon.

Kind regards,
The Shedstore Team

Rated 2 out of 5 stars

Bought a wooden shiplap shed

Bought a wooden shiplap shed. Quality pretty average, many cracked/split wooden elements. Lots of gaps between boards. Why bother engineering shiplap tongue and groove construction, if you leave a few mm gaps between the planks when putting a module together? I used the whole tube of silicone filling all the gaps. Window panels made out of thinnest plexi possible plus not wide enough - they overlap 1mm each side with the cover panels installed. They should be at leaest 1cm wider each side. You sneeze on them and they pop out. It comes with low quality felt, it rips so easily. Had the same with previous shed, had to replace it after a couple of years with a premium one. Give an option to pay extra for premium felt and thicker plexi panels if you want to keep the base price low. Instruction manual - let me put it this way: IKEA it is NOT. Pictures from all sizes of sheds, fixing kit packs names in instruction do not match the names on the bags. Would be nice to have small labels with sizes on bags with scres - there are many of them that you use interchangeably. Finally, while modular build with interchangeable panels is easier for transport, packaging and handiling, plus more universal for palcement of doors/windows. The construction is not as rigid and straight as if the panels were bigger.
Details, like inner door locking bolts are tiny and need super percision for elements to match. Wood moves, shrinks and expands with weather. I give it max a couple of months before the won't fit anymore. At the end of the day, it's just a shed (although the price may suggest otherwise) so my expectations were not very high. Still they managed to disappoint me. I feel very generous today, so I give it 2 stars because all the elements were delivered and nothing was missing.

12 August 2026
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Reply from Shedstore

Hi Jacek,
Thank you for taking the time to leave your detailed review, firstly we want to express our apologies for your dissapointment, and poor expereince.

We of course would not want ot leave these issues unresolved, it does nto appear you have reached out to us before but we will send an email over now so you can reply with imges. We are eager to work with you towards a solution.

Thank you again for bringing this to our attenntion, this is far from our usual standard and we look forward to discussing with you.
Kind Rgards,
The Shedstore Team

Rated 1 out of 5 stars

Absolute rubbish.

Absolute rubbish.
The only good thing was the delivery, driver was courteous, polite and helpful, thats where it ends.
Parts missing, extremely poor quality, (wish I could add photographs), paid extra for the shiplap, you could sail a ship through the gaps.
One gap can be seen from over 30 feet away, from inside my house and through the shed window.
This shed won't last 5 years, it is very poor quality throughout which the manufacturers will not acknowledge. They have fobbed me off with contacting the supplier.
Do not buy!!!

3 July 2026
Unprompted review
Shedstore logo

Reply from Shedstore

Hi Mr Roberts,

Thank you for taking the time to leave your feedback. We're sorry you're disappointed with your purchase.

We haven't been able to locate an order under your name. However, we are eager to look into this further and continue the discussion. We have sent a request for more information so we can reach out to you directly.

Thank you again for bringing this to our attention. We hope to hear back from you soon.

Kind regards,
The Shedstore Team

Rated 3 out of 5 stars

Mixed feelings

Mixed feelings and experience about the shed I bought from shed store. Ordering, communication and delivery was fine. Product looked okay on arrival. Construction: base was too slightly too big (10mm), consequently had to push and pull sides into an acceptable shape which led to the bottom shiplap boards being slightly angled which had knock on issues for cover strips. Apex side sections were tricky to fit (required trimming) and did not fit neatly. The central apex truss would have been better if pre drilled for the truss bracket Having two panels on each side of the shed leads to some initial bowing before roof goes on which makes overall construction more difficult. Contacted the customer service about one set of missing components and they arrived next day, so I am impressed with aftersales support. The instructions were very good, although if you don't have shed construction experience extra detailed videos would help.

23 August 2026
Unprompted review
Rated 1 out of 5 stars

Wood was very poor quality

Wood was very poor quality, full of knot holes, 1x1 wood used on side sections warped and cracked, Missing window sills, The doors were warped, very hard for professional trades person to work with, Very overpriced and poor quality,
Will not recommend any of my family friends and neighbours to purchase from Shedstore

20 July 2026
Shedstore logo

Reply from Shedstore

Hi Rose,
Thank you for sharing your feedback. We're sorry to hear you've experienced issues with the quality of your shed.

Unfortunately, we cannot locate any previous correspondence from you. We will reach out to you via email to request some images so we can assess the issues.

We are eager to help resolve these for you.

Kind regards,
The Shedstore Team

Rated 4 out of 5 stars

Shedstore great delivery time

Delivery was very quick (3 days from order), customer service has been quick to respond and sent out the missing piece from the order.

Now the bad part, quality of the shed wasn't great for the cost, could do with more thorough QA as a lot of the wood was twisted and cracked, including a floorboard which I put my foot through when I stood on it.

19 July 2026
Rated 5 out of 5 stars

CHOOSING AND ORDERING A SHED MADE EAST BY SHEDSTORE Lots of relevant information on the…

Lots of relevant information on the Shedstore site made choosing and ordering the shed easy. I had earlier tried to order a shed from "The Range" but had 2 simple questions which they were unable to answer. Their automated answering service tried 3 times with irrelevant rubbish. I was then passed to an advisor who cut me off before I'd typed in the questions and a second advisor who said he didn't have the information. Thank goodness SHEDSTORE do know details for the products they sell.

17 August 2026
Rated 4 out of 5 stars

Delivery Driver was great and very…

Delivery Driver was great and very helpful. The shed had warped panels, and holes which had to be fill with silicon as knots had fallen out and splits had widened out. All in all, have had better sheds for quarter of the money. Quality was not up to the price that was payed for it

28 July 2026
Rated 5 out of 5 stars

After being disappointed with the…

After being disappointed with the cancellation of my initial delivery the follow up from customer services and subsequent delivery today has been excellent.Godfrey our delivery driver was excellent and delivered the shed exactly where I asked.Well done forest/shedstore

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Good buying experience

Lovely little bike shed. Delivered promptly and able to track driver’s progress on the day, so knew exactly what time he would arrive.
Slight issue with putting it together (ours!) and it was soon sorted by a quick phone call. Excellent service.
Thank you

8 August 2026
Rated 1 out of 5 stars

Very poor quality shed don’t buy

Very poor quality shed don’t buy! Gaps in wood so many knots awful

5 June 2026
Unprompted review
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Reply from Shedstore

Hi Sue,

Thank you for your review. We're sorry to hear that you're unhappy with your purchase.

We have requested some more information to help us locate your order. In the meantime, please send photos to our Customer Service Team, if you haven't already, along with your order number.

Kind regards,
The Shedstore Team

Rated 2 out of 5 stars

The thumbnail advert claimed free…

The thumbnail advert claimed free delivery but at the checkout it adds it on, every place I checked did the same, plus it claimed to be able to deliver by a much earlier date but once again at checkout the date gets pushed back

15 August 2026
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Reply from Shedstore

Hi Sean,
Thank you for your feedback. We're sorry for any confusion.

Delivery is free for the majority of mainland UK locations. However, some charges may apply if customers wish to choose a specific delivery date or based on location. In this instance, all applicable postcodes and delivery charges are displayed in the delivery section of the product page.

Kind Regards,
The Shedstore Team

Rated 1 out of 5 stars

Awful customer service

Arrived flat packed

My log store arrived flat packed. Nowhere on the website does it mention this. I am unable to build this myself and will now incur costs to have it constructed for me. I told shed store about my issue and their reply was to suggest I should’ve asked prior to purchase. Awful customer service - so buyer beware - the items arrived flat packed!

19 August 2026
Unprompted review
Shedstore logo

Reply from Shedstore

Hi Nicholas,
Thank you for your feedback, and we apologise if any information was unclear or missed.

We do state on the product page for the item you purchased:

“Please note: The vast majority of our products will be delivered in flat-pack format, along with full instructions, for a straightforward assembly process.”

That said, we appreciate your feedback and will pass this on to our web team to see if we can make this information more prominent and clearer for future customers.

Our team are also always happy to clarify any product information or answer any questions before purchase, should you need any assistance.

Kind regards,
The Shedstore Team

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