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Shedstore Reviews 

13,643
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,502 reviews, reviewers had a great experience with this company. Customers frequently praise the prompt delivery services and the exceptionally helpful drivers who keep buyers thoroughly informed throughout the entire fulfillment process from start to finish. Consumers also deeply appreciate the straightforward online ordering system, very reasonable prices, and the professional staff members who always provide excellent guidance. Some reviewers were not happy with the overall product quality, noting that several wooden panels arrived warped, cracked, or featuring wide visible gaps. People also experienced significant difficulties during assembly due to persistently misaligned edges, missing components, and overall poor construction design.

What people talk about most

Product

Users describe ambiguous interactions with product, expressing both satisfaction with quick delivery and the... See more

Delivery service

People report positive experiences with delivery service, frequently praising prompt arrival times and... See more

Quality

Customers had mixed experiences with quality, as reviewers frequently highlighted cheap materials, bowed... See more

Order

Clients share positive opinions on order experiences, highlighting helpful phone support and efficient online... See more

Staff

Consumers find staff to be exceptionally helpful, with reviewers frequently praising the polite,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There was an issue with delivery, not Shedstores fault, original shed was damaged in transit, and had to be returned to Yardstore. This put delivery back. Myself nor Shedstore were informed about th... See more

Rated 4 out of 5 stars

Delivery was quick. Guy was plesant and helpfull. She'd was good quality besides a few minor errors in construction of the pre made panels. Some of the wood was twisted so would not sit level. The w... See more

Rated 4 out of 5 stars

The speed of delivery was great as was the delivery driver. 4 rather than 5 due to design. The join between lower and upper real panel is messy. makimg my own fascia to cover it. I also added addition... See more

Rated 4 out of 5 stars

The buying experience was great and they have kept me up to date on delivery. Can't give you 5-stars yet because still waiting for delivery and installation which is about two weeks away


Company details

  1. Garden Building Supplier
  2. also in
  3. Garden Center

About Shedstore

Written by the company

Shedstore is one of the UK's established online retailers of sheds, garden buildings and outdoor storage solutions. Since 1999, we have been helping customers across the UK create practical, organised and enjoyable outdoor spaces through our extensive range of garden products.

Our product selection includes wooden sheds, metal sheds, plastic sheds, summer houses, log cabins, garden offices, workshops, playhouses, greenhouses and outdoor storage solutions. We also offer fencing, decking, pergolas, gazebos, garden structures and landscaping products to help customers transform their gardens from the ground up.

With decades of experience in the garden buildings industry, Shedstore works with leading UK manufacturers and suppliers to provide quality products suitable for a wide range of budgets and requirements. Whether customers need a compact storage shed, a home office for remote working, a summer house for relaxation or a large workshop, our range is designed to offer something for every garden.

We are committed to making online shopping straightforward and convenient. Customers can benefit from detailed product information, secure ordering and support from our UK-based customer service team. Our website provides expert buying advice and resources to help customers choose the right garden building for their needs.

Shedstore continues to focus on delivering quality products, dependable service and a positive customer experience. We are proud to have served hundreds of thousands of customers and remain committed to helping people make the most of their outdoor spaces.


Contact info

4.0

Great

TrustScore 4 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.0

All reviews

(13,643)

1,338 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Service and delivery were good

Service and delivery were good. However the quality of the roofing felt for the shed was very poor. Luckily a family member is a roofer who got us some decent felt. He said the one provided wouldn't last long at all. I suppose you get what you pay for. We also had to fill part of the shed where a large knot had fallen out and left a hole.

28 August 2026
Unprompted review
Rated 2 out of 5 stars

Initially I was very happy now not so much

Initially I was very happy with ordering and delivery experience and the shed looks lovely in our garden however it is very cheaply made. We have had it installed a week and the felt on roof is very thin and has got a big air pocket down the center and I have been told ‘just lift it pull it tight and tack it back on’ - I paid for installation and it’s only been up 1 week - also the over hang of the log store doesn’t sit on top of the legs and is fixed with really long nails of which you can see about 80% so won’t last long in a wind
Be mindful about 25 year warranty- this only applies to rotting of the wood - I don’t think this shed will last 5 year’s construction wise you can see air through several knots in the wood so overall it is not great quality

18 September 2026
Unprompted review
Shedstore logo

Reply from Shedstore

Hi,

We’re sorry to hear you’ve been disappointed with your shed. We’d really like to look into this for you, but unfortunately there aren’t enough details in the review for us to locate your order. We’ve sent a request through Trustpilot for some further information so we can identify your order and investigate this properly.

Kind Regards,
The Shedstore Team

Rated 1 out of 5 stars

The shed is very flimsy not what I…

The shed is very flimsy not what I expected, instructions are poor, 2 men have spent all day on it and it's still not finished, not worth the money.

7 September 2026
Shedstore logo

Reply from Shedstore

Hi Angela,
Thank you for your review, the shed you purchased is designed to be extremely thin with panels of 0.7mm Virtually unbreakable, high impact, 100% UV protected polycarbonate panels.

Please do not hesitate to reach out to our customer service team with any concerns.

Kind Regards,
The Shedstore Team

Rated 1 out of 5 stars

service & assembly instructions very bad

Assembly instruction are abysmal. No coding to individual peices. Sketches are of the worst quality possible. Highly disappointed and would not recommendt - ever!!

12 August 2026
Shedstore logo

Reply from Shedstore

Hi John,
Thank you for your feedback, we will ensure this is passed on to the manufacturer.

Kind Regards,
The Shedstore Team

Rated 2 out of 5 stars

Won’t use again

Well my dad had passed away and I needed a bigger shed to store aload of tools etc.
It was an 8x10 shed.
When it was being erected I hear the young lad say about a hole in the floor but the older guy said to not worry about it.
The shed base was increased by my husband for this to sit on.

But one side of it had a 2 & 1/2 inch showing the concrete base and the other side it over hung by 2 & 1/2 inches.

Contacted shed store who said they would look into my complaint.
Waited ages.

My husband managed to study the shed directly into the concrete base.

The floor the company said they would send someone out but no such luck so my husband had to sort this.

The shed was over £2,000 and he said we would have it pressure treated but this was a waste as you have to paint etc it within 6 weeks.

They didn’t tidy up, plus blocks of wood with nails in laying on the driveway and didn’t even tidy up.

No very impressed!
The ordering wasn’t too bad but had to wait a few weeks for installation. size

13 August 2026
Unprompted review
Shedstore logo

Reply from Shedstore

Hi Tracey,

We’re really sorry to hear about your experience, especially at such a difficult time.

We’d really like to look into this for you, but unfortunately we haven’t been able to locate your order from the information provided. We’ve just requested some further details through Trustpilot so we can identify your order and investigate this properly.

Kind Regards,
The Shedstore Team

Rated 1 out of 5 stars

Once erected the shed had many many…

Once erected the shed had many many gaps between the shiplap slats. Photos sent but advised to use a wood filler and small amount refund given to cover cost of filler. Poor after service

13 June 2026
Shedstore logo

Reply from Shedstore

Hi Jo,

Thank you for taking the time to leave your review. We’re sorry to hear that you feel there are still outstanding issues.

We were under the impression that the matter had been resolved last month following the offer we made and that this had been accepted. However, if there is anything further you would like to discuss, please don’t hesitate to reach out to us directly and we’ll be happy to assist.

Kind Regards,
The Shedstore Team

Rated 5 out of 5 stars

She-Shed

Absolutely amazing experience with Shed store from ordering through the process. The delivery was super smooth and the driver most helpful and respectful. I wanted a She-Shed but my space was limited I opted for a smaller summerhouse 8x6 and wanted another workspace and a a relaxing area I think I got that. The quality of the she shed was superb nothing missing easy to follow guides. I have put this up myself yea took me a few weeks but I am ecstatic with the transformation I would defo barely recommend this company and use them again

23 July 2026
Unprompted review
Rated 2 out of 5 stars

Brought the 6x8 yard master shed

Brought the 6x8 yard master shed. First had issues with delivery was told Monday booked day off work. Got to work on the Friday before a text comes through your order is out for delivery. My builder built a 6x8 frame only for the shed to be 6 inches of 8ft. None of timber them measured up and it become a difficult job to put together as it wasn't 8ft.

11 September 2026
Unprompted review
Shedstore logo

Reply from Shedstore

Hi Vicki,

Thank you for taking the time to leave your review. We're sorry to learn that there have been issues with your purchase.

Unfortunately, we cannot seem to find any correspondence from you regarding this. We will reach out to you directly to discuss this further, as there is no timber supplied with the item you ordered.

Kind Regards,
The Shedstore Team

Rated 5 out of 5 stars

Perfect shed

I found the shed I wanted. Paid online. 5-10 days delivery. 5 days later email to say shed will be delivered 5 days time with a time slot.

7 September 2026

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