Shearings Holidays Reviews 

12,523
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,996 reviews, reviewers had a great experience with this company. Customers consistently praise the staff, particularly the drivers, for their professionalism, helpfulness, and friendly approach, often exceeding expectations. The booking process is frequently highlighted as easy and efficient, whether completed online or with the assistance of informative and pleasant advisors. Many consumers express high satisfaction with their holidays, describing them as well-organized, good value, and enjoyable, often leading to repeat bookings. However, some people were dissatisfied with aspects of accommodation and meal quality. Concerns included hotels described as basic or crummy, unexpected buffet-style evening meals, and some accommodations lacking restaurants or providing poor breakfast options.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as friendly, kind, and... See more

Holidays

Reviewers mention positive feedback about holidays, with many expressing satisfaction with the booking... See more

Service

Users describe ambiguous interactions with service, with some customers reporting positive experiences such... See more

Location

Reviewers highlight ambiguous aspects of location, with some finding hotels well-placed, like the central... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was our first Shearings trip and we were impressed with the standard of coaches and having alcoholic drinks on board! Marco, our coach driver was attentive with a great sense of humour. However... See more

Company replied

Rated 4 out of 5 stars

Shearings must be doing well. I tried on 2 consecutive days to make changes to a holiday we booked for 2027. Changes which couldn't be made on line. Told on phone nobody available to ring us back. Twi... See more

Company replied

Rated 4 out of 5 stars

Andorra is beautiful with stunning scenery. Our hotel The President was very clean, meals were plentiful and great variety ,buffet style. Our double room was actually a triple with fridge and a safe... See more

Company replied

Rated 5 out of 5 stars

Hiya Our Driver Derek on Our Coronation Street Experience Tour WAS SO Helpful & Explained Everything & More On Our Trip ! Wonderful Driver ! Shearings Holidays KNOW How To Look After Their Cus... See more

Company replied



Company details

  1. Tour Operator
  2. Bus Tour Agency

About Shearings Holidays

Written by the company

Shearings offers an amazing choice of fully escorted coach holidays to incredible destinations across the UK and Europe. From the moment you step on board, you can sit back, relax and let us take care of everything. With convenient local joining points – over 500 across the UK – plus hand-picked accommodation and exciting excursions included on every tour, we make holidays hassle-free and full of fun from start to finish.

We’ve got something for everyone, with thousands of coach holidays to choose from. Whether you fancy a 3-day Mini-Break or a longer 16-day grand adventure, you’ll find it! Our holidays cover everything from scenic rail journeys and relaxing river cruises to flower and garden tours, festive escapes, luxury Signature breaks and so much more – all designed to suit a wide range of tastes and budgets.

If you prefer to make your own way, we’ve got that covered too! Our range includes over 30 flexible self-drive breaks, featuring comfortable stays in some of the UK’s most beautiful locations.

And when it comes to peace of mind, you’re in safe hands. Every penny you pay is fully protected in a 100% secure Trust Account until after you return, so you can book with complete confidence.

Shearings

Written by the company

First come, first served!
Festive breaks are going faster than the chocolate behind door one! Grab yours now…

Contact info

4.2

Great

TrustScore 4 out of 5

13K reviews

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This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(12,523)

1,853 reviews in the last 12 months

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Rated 2 out of 5 stars

Tour Ref W8USNQ/1. NC500

Tour Ref: W8USNQ/1

Day 1 Surprised to go to Rugby on a tour that is taking place north of where we live. However the hotel was good and the food superb

Dy 2 Some direction to the Museum would be useful and a less than 3.5 hour stop in Perth would have allowed for a more leisurely preparation for dinner. Hotel reasonable apart from the step up to the bathroom

Day 3 Journey to Poolewe and Grunard Bay was lovely but it could have been enhanced by a stop at the large garden centre on the edge of the village with a cafe and toilets. It is within easy reach of the beach and viewpoint for those who wanted it. Ullapool hotel again reasonable

Day4/5 Lunch stop was very pleasant but the substitute hotel at Thurso was dreadful. Apparently some locals were unaware it was open after a long shutdown, and I am sure most of the passengers would have happier had it remained closed. The food was absolutely awful on the first evening but was acceptable on the following night. The rooms left much to be desired. The flush on the garish lemon bathroom suite required 3 pushes to make it flush. In front of the toilet was a large dip where the floor seemed in danger of giving way and the room lacked enough space for the cases with the window sill the only space to be able to open one. Also by this time many passengers could not stomach a choice of chicken, fish or pasta and did not eat at the hotel. Thurso had just about enough to fill a day and the driver certainly deserved the rest.

Day 6 The journey was again scenic but a little too long at the castle

Day 7 Dinner at the hotel not as good as the previous week

Day 8 Would an earlier start have avoided the worst of the Friday traffic on the M6?

This was our first tour with Shearings and its fair to say it has not endeared us to the company. The driver deserves to be commended for the amount of work he got through but should he not have been accompanied by a courier, to provide drinks and give information on the journey?

We appreciate that food choices will be determined by cost but given more thought by the hotels, I am sure a little more variety of choice would have been possible.

Once on the NC500, the route taken was superb. Would that the rest of the holiday could have been as well worked out

5 June 2026
Unprompted review
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Reply from Shearings Holidays

Dear Viv Evans,

Thank you for taking the time to leave your detailed review.

We’re pleased to hear that you enjoyed aspects of your tour, particularly the scenic NC500 route, the hotel at the start of your holiday, and that your driver worked hard throughout the trip and is deserving of recognition. We will ensure your kind comments about their efforts are passed on.

However, we are very sorry to hear that several aspects of your holiday did not meet your expectations. We appreciate your feedback regarding the itinerary timings, comfort of some hotel facilities, food choices, and the substitution of accommodation in Thurso. We understand how these issues would have impacted your overall experience, particularly on your first tour with Shearings.

Your comments regarding excursion stops, meal variety, and the suggestion of a second crew member to assist on such a demanding itinerary are also noted and will be shared with our Product and Operations teams for review.

Thank you again for your honest feedback. We are sorry that this holiday has not given you the positive introduction to Shearings that we would have wished for.

Kind regards,
Customer Relations (SB)

Rated 5 out of 5 stars

We recently had a weekend away in…

We recently had a weekend away in London to see Abba Voyage.
The itinerary was full of pleasant surprises e.g. we had no idea we would have a few hours in London on the first day we got there and equally unexpected was a couple of hours in Oxford on our last day. We really enjoyed the Abba Voyage concert but the one thing which really enhanced the trip was our lovely lady driver Louise :-D

29 May 2026
Unprompted review
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Reply from Shearings Holidays

Dear Michael,

Thank you for taking the time to leave your 5-star review.

We’re delighted to hear that you enjoyed your weekend break to see ABBA Voyage and that the itinerary included some pleasant surprises such as your time in London and Oxford. It’s great to know these added to your overall experience.

We’re especially pleased that Louise made such a positive impact on your trip—your kind words about her will be passed on, and we’re sure she will be delighted to hear them.

Thank you again for your feedback. We hope to welcome you on another Shearings holiday in the future.

Kind regards,
Customer Relations (SB)

Rated 5 out of 5 stars

Sam the booking agent was great got…

Sam the booking agent was great got everything sorted no hassle booked for 6 of us with different pick up points he made the booking process very simple thanks

13 June 2026
Unprompted review
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Reply from Shearings Holidays

Thank you so much for your kind words! We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB

Rated 5 out of 5 stars

John explained everything about the holiday and the pickup

John explained everything about the holiday and pickup

13 June 2026
Unprompted review
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Reply from Shearings Holidays

Thank you so much for your kind words! We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB

Rated 5 out of 5 stars

1st coach travel happy holiday

Everyone was so helpful from the booking and the holiday.
Kept well informed
Changes of coaches was 💯

6 April 2026
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Reply from Shearings Holidays

Thank you so much for your kind words! We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB

Rated 5 out of 5 stars

Great service when needed to cancel a…

Great service when needed to cancel a booking. Advised could transfer to a new holiday which I did as have good experiences of Shearings coach tours both in uk and eu.

12 June 2026
Unprompted review
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Reply from Shearings Holidays

Dear Ada,

Thank you for taking the time to leave your 5-star review.

We’re delighted to hear that you received great service when you needed to cancel your booking. It’s wonderful to know that our team was able to help you transfer to another holiday, making the process as straightforward as possible.

We’re also grateful for your continued loyalty and are pleased that you’ve enjoyed your previous Shearings coach tours in both the UK and Europe.

Thank you again for your kind feedback. We look forward to welcoming you on your next Shearings holiday.

Kind regards,

Customer Relations (SB)

Rated 5 out of 5 stars

Really helpful and kind booking…

Really helpful and kind booking advisor. I haven't been on holiday for a very long time and required a helpful hand in deciding the best option for myself. The lady could not have been more encouraging and helpful, putting me at ease. I left the phone call feeling excited and contented and I had made the right choice for my needs. Highly recommend.

12 June 2026
Unprompted review
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Reply from Shearings Holidays

Thank you so much for your kind words! We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB

Rated 5 out of 5 stars

Pete was a good driver and looked after…

Pete was a good driver and looked after us the hotel was good easy to get to my room nice meals and great staff

6 June 2026
Unprompted review
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Reply from Shearings Holidays

Dear Jane,

Thank you for taking the time to leave your 5-star review.

We’re delighted to hear that you had such an enjoyable holiday. It’s wonderful to know that Pete looked after you so well throughout your trip and helped make your experience a positive one.

We’re also pleased that you enjoyed the hotel, found your room easy to access, and appreciated the nice meals and friendly, helpful staff.

Thank you again for your kind feedback. We hope to welcome you on another Shearings holiday soon.

Kind regards,

Customer Relations (SB)

Rated 4 out of 5 stars

I have taken 2 4-day holidays with…

I have taken 2 4-day holidays with Shearings and enjoyed them. Good weather helped a lot. Accommodation has been adequate, meals better than adequate, drivers excellent. I have struck unlucky with meal companions who don't want to socialize and others who chatter loudly and non-stop on coach.
I do recommend Shearings.

5 May 2026
Unprompted review
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Reply from Shearings Holidays

Dear Alison Blaney,

Thank you for taking the time to leave your review.

We’re delighted to hear that you’ve enjoyed both of your four-day holidays with Shearings. It’s wonderful to know that you found the accommodation comfortable, the meals better than expected, and our drivers excellent. We're also pleased that the good weather helped make your breaks even more enjoyable.

We’re sorry to hear that your experience with some of your fellow travellers wasn’t always ideal. While we can’t control the personalities and preferences of other guests, we appreciate that this can sometimes affect the overall holiday experience.

Thank you for your recommendation and your balanced feedback. We look forward to welcoming you on another Shearings holiday in the future.

Kind regards,

Customer Relations (SB)

Rated 5 out of 5 stars

I'm not very tech minded but I think I…

I'm not very tech minded but I think I coped quite well with the booking, payment. All I need now is the pick up time, I couldn't find it. Other than that a very easy booking.

12 June 2026
Unprompted review
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Reply from Shearings Holidays

Thank you for taking the time to leave your 5-star review.
We’re delighted to hear that you found the booking process easy. We always aim to make things as simple and straightforward as possible for our customers.
Thank you again for your feedback. We look forward to welcoming you on your holiday.
Kind regards,
Customer Relations (SB)

Rated 1 out of 5 stars

Express shearings coach to maigret de…

Express shearings coach to maigret de mar spain.
From Lincolnshire Saturday morning 2.45 am to Dover took 15 hours.missed our ferry, so didnt arrive at the hotel till Sunday afternoon instead of early morning.
The 2 drivers didnt give any emergency information and didnt seem to know anywhere.
3 trips out and dropped furthest drop off point.
The basic coach let the holiday down.
The hotel was brilliant, no problems.

23 May 2026
Unprompted review
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Reply from Shearings Holidays

Dear Alison Smedley,

Thank you for taking the time to leave your review.

We are very sorry to learn that your journey to Malgrat de Mar fell so far below your expectations. We appreciate how frustrating it must have been to experience such a lengthy journey from Lincolnshire, miss your scheduled ferry, and arrive at your hotel much later than planned.

We're also sorry to hear that you felt the drivers did not provide sufficient information during the journey and that the excursion drop-off points were not as convenient as you had hoped. We understand how these issues would have impacted your overall holiday experience.

It is, however, pleasing to hear that you were happy with the hotel and that it met your expectations.

Your feedback regarding the coach journey and overall travel experience is important to us and will be shared with the relevant teams for review, as we continually strive to improve our holidays.

Thank you again for bringing your experience to our attention.

Kind regards,

Customer Relations (SB)

Rated 5 out of 5 stars

A very easy to use website

A very easy to use website. A good choice of holidays.

11 June 2026
Unprompted review
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Reply from Shearings Holidays

Thank you for taking the time to leave your 5-star review.
We’re delighted to hear that you found the booking process easy. We always aim to make things as simple and straightforward as possible for our customers.
Thank you again for your feedback. We look forward to welcoming you on your holiday.
Kind regards,
Customer Relations (SB)

Rated 5 out of 5 stars

great experience at Shearings

I spoke to two people for this booking, Sam and Debbie.
Both were very helpful explained everything fully and made the whole experience very pleasant and stress free

8 June 2026
Unprompted review
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Reply from Shearings Holidays

Thank you so much for your kind words! We're delighted to hear that your booking experience was smooth and that our agents made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB

Rated 5 out of 5 stars

First time booking

First time booking but found it easy to do.

11 June 2026
Unprompted review
Shearings Holidays logo

Reply from Shearings Holidays

Thank you for taking the time to leave your 5-star review.
We’re delighted to hear that you found the booking process easy. We always aim to make things as simple and straightforward as possible for our customers.
Thank you again for your feedback. We look forward to welcoming you on your holiday.
Kind regards,
Customer Relations (SB)

Rated 5 out of 5 stars

Everything we needed was explained…

Everything we needed was explained properly and som on the phone was very informative

11 June 2026
Unprompted review
Shearings Holidays logo

Reply from Shearings Holidays

Thank you so much for your kind words! We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB

Rated 5 out of 5 stars

Holy Island

Just booked a holiday and the representative sorted our single rooms as the allocated rooms had been taken. I was extremely pleased with the outcome and look forward to the adventure

10 June 2026
Unprompted review
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Reply from Shearings Holidays

Dear Julie Whale,

Thank you for taking the time to leave your 5-star review.

We’re delighted to hear that our representative was able to help secure suitable single rooms for you after the original allocation had been taken. It’s wonderful to know you were so pleased with the outcome and that the booking process was a positive experience.

We hope you have a fantastic holiday and enjoy every moment of your adventure. We look forward to welcoming you on board.

Kind regards,

Customer Relations (SB

Rated 5 out of 5 stars

good and friendly customer service

10 June 2026
Unprompted review
Shearings Holidays logo

Reply from Shearings Holidays

Thank you so much for your kind words! We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB

Rated 5 out of 5 stars

Telephone Booking

Very polite and knowledgeable lady to help me

8 June 2026
Unprompted review
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Reply from Shearings Holidays

Thank you so much for your kind words! We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB

Rated 5 out of 5 stars

Lovely person to talk to

9 June 2026
Unprompted review
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Reply from Shearings Holidays

Thank you so much for your kind words! We're delighted to hear that your booking experience was smooth and that our agent made you feel well taken care of. Providing helpful and friendly service is exactly what we aim for, so it’s wonderful to know we hit the mark. We’ll be sure to pass on your lovely feedback to the team!
Warm regards
Customer Relations SB

Rated 5 out of 5 stars

Stress free holiday ever

very well organised , the journey is smooth and no lugging luggage . Staff cant do enough for you . Holiday was 5 stars for me , Austrian lakes trip was amazing , very good price . Absolutely excellent. I look forward to my next trip , Switzerland .

9 May 2026
Unprompted review
Shearings Holidays logo

Reply from Shearings Holidays

Dear Amanda Johnson,

Thank you for taking the time to leave your wonderful 5-star review.

We’re delighted to hear that you had such an enjoyable holiday on our Austrian Lakes tour. It’s fantastic to know that you found everything so well organised, appreciated the smooth journey, and enjoyed the convenience of not having to worry about your luggage.

We’re especially pleased that our staff helped make your holiday so memorable with their attentive service. It’s also lovely to hear that you felt the trip offered such great value for money.

Thank you again for your kind feedback. We hope you have a fantastic time on your upcoming Switzerland holiday, and we look forward to welcoming you on board again soon.

Kind regards,

Customer Relations (SB)

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