Really enjoyed the weekend and had a fabulous time. The Shearings staff, Chris and Simon, were brilliant. Very easy to get on with, while being extremely efficient at their jobs. Would reccommend/
Quality: 5
Value for money: 5
Reply from Shearings Holidays
Thank you Carolyn for your 5* review Im really glad you enjoyed the Paris Weekend and had the most Fabulous time. I'm glad Chris and Simon were brilliant and easy to get along with We can't wait to welcome you back on bored soon warm regards Customer relations
Quite expensive trip considering it is a 4 day tour.
Hotel does not provide meals so had to go into town. It would have been better for passengers and crewe to have the meals in the hotels they are staying in.
Good itinerary.
Value for money: 1
Reply from Shearings Holidays
Thank you, Daniel, for your lovely 5-star review of the Paris Weekend tour. We truly appreciate your kind feedback
Warm regards, Customer Relations
I travelled with my teenage son, we both loved Paris, it was perfectly planned out from collection to excursions. Our coach drivers were fantastic, so overall a perfect weekend away.
Quality: 5
Value for money: 5
Reply from Shearings Holidays
Thank you, Helen, for your lovely 5-star review of the Paris Weekend tour. We're so glad to hear that you and your son had a wonderful time away with us. Thank you also for your kind feedback about the drivers—we’ll be sure to pass your comments along to them.
We hope to welcome you back on tour with us very soon!
Warm regards, Customer Relations
Have used SHearings for many holidays , travel and hotel excellent I already have my next holiday booked.just a small issue with seat request. This is the second time when I had a pre booked window seat . Someone was sitting in my seat . a suggestion that aisle or window seat is on final schedules
Quality: 5
Value for money: 4
Reply from Shearings Holidays
Thank you for your lovely 5-star review of the Paris Weekend tour, and for your continued loyalty to Shearings — we’re delighted to hear you’ve already booked your next holiday with us!
We’re pleased you enjoyed the travel and hotel experience, but we’re sorry to hear about the issue with your pre-booked window seat. Your suggestion to include aisle or window seat details on final schedules is a valuable one, and we’ll be sure to pass it along to our operations team for consideration.
Thank you again for your feedback, and we look forward to welcoming you on another great trip soon.
Warm regards, Customer Relations
Was a good trip but to say all optional trips were paid in euros only (didn’t take £ or card ) so make sure you take enough euros
Quality: 4
Value for money: 4
Reply from Shearings Holidays
Dear Jo Holmes
Thank you for your feedback on the Paris Weekend trip.
We’re glad you enjoyed the trip overall. Thank you also for the useful tip about optional trips being payable in euros only — that’s great advice for future travellers to keep in mind.
We hope to welcome you on another holiday soon!
Warm regards, Customer Relations
Apart from the time taken to pick up passengers and then disembark at the change over coach station the holiday was 3 out of 5. Gave 4 stars as the hotel and our coach drivers were excellent.
Quality: 4
Value for money: 4
Reply from Shearings Holidays
Thank you for your kind 4-star review.
Receiving such positive feedback is truly gratifying as it offers valuable insights into your tour experience and understanding what resonates with our customers empowers us to consistently refine and improve our tours.
Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.
We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.
Warm regards Shearings customer relations
Extremely well organised, everything was ontime. Danny & Claire were so attentive, friendly & I would recommend them. Danny is a fabulous coach driver, with years of experience & Claire is very kind, happy, they both went above & beyond to make our trip memorable. Looking forward to making another booking 😀
Quality: 5
Value for money: 5
Reply from Shearings Holidays
Hello Kathleen, That’s wonderful to hear! It sounds like Danny and Claire truly made your trip special with their attentiveness and dedication. Their commitment to creating a memorable experience shines through, and we’ll be sure to pass on your kind words to them. We’re thrilled that everything was well-organized and on time—it’s always our goal to provide smooth and enjoyable journeys. We’d love to welcome you back for another fantastic adventure soon! Many Thanks Customer Relations Jm
hotel very nice,staff lovely,especially Matthew on reception
Quality: 3
Value for money: 3
Reply from Shearings Holidays
Dear Mrs Houghton,
Thank you for your review.
We're delighted to hear you enjoyed your Paris weekend and that the hotel and staff made a great impression, especially Matthew at reception. We'll be sure to pass on your kind words to him.
We hope to welcome you on another Shearings break soon.
Kind regards,
Shearings Customer Relations (SC)
The trip was good, we seemed to spend an excessive amount of time travelling, Versaille was excellent, the best day of the holiday. I was disapointed that i had to carry my own bag to the hotel and back on to the coach? The fact that the hotel told us we could not have breakfast on our last day we were told the bread would not bvery e delivered? The trip home on the last day was farcical. Shearings told the driver to leave really early 6am, then had to drive aimlessly for over an hour as stop 24 could not cope with us|???? so all in all not good.
Quality: 3
Value for money: 3
Reply from Shearings Holidays
Dear Mrs Kelly,
Thank you for taking the time to share your thoughts on your recent Paris Weekend Break.
We're pleased to hear that you enjoyed your visit to Versailles and found it to be the highlight of your holiday.
We regret your disappointment regarding the early departure and return journey. Our travel schedules are carefully planned to meet operational requirements and external logistics, though we appreciate that on this occasion, the experience did not meet your expectations. Your comments about the extended travel time and timing at Stop 24 have been noted and will be shared with the relevant teams for review.
Regarding porterage, while not all of our hotel partners offer this service as standard, our drivers are advised to assist passengers where possible. We regret if this was not made clear or if you felt unsupported during the transfer of your luggage.
We also understand your frustration around breakfast on the final day, your feedback will be reviewed with our hotel partners to ensure improvements are made.
Thank you again for your valuable feedback. It helps us to assess where improvements can be made and to ensure our tours continue to meet expectations.
Warm regards, Shearings Customer Relations (MP)
Despite paying a single suppliment I was in a mediocre room. Our guide was disorganised, unproffessional and didn't always give out the correct information. Our driver was very good
Quality: 3
Value for money: 3
Reply from Shearings Holidays
Dear Ms Fox,
Thank you for taking the time to share your feedback. We are sorry to hear that certain aspects of your Paris Weekend holiday did not fully meet your expectations.
Regarding the single supplement, this fee is charged directly by the hotel to cover the cost of a private room, as these are generally priced higher than rooms shared by multiple guests. Unfortunately, this charge is beyond our control as it is set by the hotel. While we strive to work closely with our hotel partners to ensure accommodations meet the high standards of comfort and quality that our guests expect, we understand that preferences regarding room size, location, and amenities can vary. Rest assured, we will pass along your comments to the relevant teams for their consideration.
On a positive note, we are pleased to hear that you were satisfied with the service provided by your driver. We will be sure to share your kind words with them.
Thank you once again for your valuable feedback. We take all customer comments seriously and look forward to the opportunity to provide you with a more enjoyable experience on a future tour.
Best regards, Shearings Customer Relations (MP)
Terrible food on Paris by night meal
Quality: 1
Value for money: 1
Reply from Shearings Holidays
Dear Ms Jones,
Thank you for taking the time to share your comments regarding the Paris by Night excursion on your recent Paris Weekend holiday.
We appreciate that dining experiences can vary depending on personal tastes and expectations, and we’re sorry to hear that the food on this occasion did not meet your preferences. The Paris by Night evening is arranged in partnership with a local provider, and while many guests have enjoyed the opportunity to experience a traditional meal in the city, we fully appreciate that it may not appeal to everyone.
Please be assured that your comments have been passed to both our operations team and the local provider for their review. Feedback such as yours is important in helping us evaluate and enhance the experience for future travellers.
We hope you were still able to enjoy the many sights and charm that Paris has to offer and that we may have the pleasure of welcoming you on another Shearings holiday in the future.
Best regards, Shearings Customer Relations (MP)
Had a lovely weekend all the drivers and staff were excellent. Unfortunately we had a lot of rain so didn’t get to see everything. The only drawback is the time restraints and the very early starts.
Quality: 5
Value for money: 5
Reply from Shearings Holidays
Hi Mandy,
Thank you very much for your lovely review—we’re delighted to hear you enjoyed your weekend away and found our drivers and staff excellent. It's a shame the weather wasn't on your side this time, and we appreciate your feedback regarding the timings and early starts. We continually review our itineraries to ensure they provide the best possible balance, so your comments are very helpful. We hope to welcome you back soon, hopefully with better weather next time!
Warm regards, Customer Service Team
Brilliant .
Quality: 5
Value for money: 5
Reply from Shearings Holidays
Good Afternoon Jean, Thank you for your 5-star review.
We aim to provide all our customers with a thoroughly enjoyable experience and receiving feedback helps us to achieve this.
We're pleased that you had a great time on your 'SPLENDOURS OF PARIS WEEKEND BREAK' and hope to welcome you back in the future.
Once again, many thanks
Kind Regards
Shearings Customer Relations (JS)
Let down by coach driver Martin.Talking to his family in uk when driving.Had little thought for his passengers
Quality: 4
Value for money: 2
Reply from Shearings Holidays
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your recent experience with our service, and we take your concerns very seriously.
Please be assured that we are addressing this matter with the utmost urgency. We will be conducting a thorough investigation and taking appropriate actions to ensure this does not happen again. Our drivers are regularly trained and reminded of the importance of focusing on the road and prioritizing passenger safety at all times.
We value your feedback as it helps us improve our services. If you have any further details or would like to discuss your experience in more detail, please do not hesitate to contact our customer service team directly at [Customer Service Contact Information].
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your faith in Shearings in the future.
Kind regards,
Shearings (JK)
Paris is a lovely city and would visit again.
My experience with Shearings and the hotel means I'm unlikely to book with Shearings again.
Tour guide was annoying (personal opinion).
Hotel room had no tea/coffee making facilities for a lot of the coach party.
Quality: 3
Value for money: 2
Reply from Shearings Holidays
Thank you for sharing your feedback on your recent Paris Weekend with Shearings. We're glad to hear that you enjoyed the beauty of Paris and would consider visiting the city again.
We are sorry to learn that your experience with Shearings and the hotel did not meet your expectations. Your feedback regarding the tour guide is noted; we understand that personal preferences can vary, and we will review this to ensure our guides provide a more universally enjoyable experience.
The lack of tea/coffee making facilities in your hotel room is a concern. We aim to provide a comfortable and convenient stay for all our guests, and we will address this issue with the hotel management to improve the amenities offered.
We value your feedback and hope you might consider giving us another opportunity to provide you with a better experience in the future.
Best regards,
Shearings Customer Relations (CH)
Not enough clear guidance as to where to wait for coach at services. Transfer at Folkestone was straightforward, apart from the fact there were no tannoys for separate coaches.
Main tour guides were very good, enthusiastic and chatty.
Hotel was very clean and welcoming, but no hot food, so breakfast was continental with hot drinks available. Town (very pretty!) was few minutes walk, which had bars, cafes and supermarket, amongst other shops.
Extra excursions offered for those who wanted them, and it wasn't a 'hard sell', so no pressure to be obliged to sign up for them.
It would be extremely useful if a printed guide/leaflet was available with information on how to get to central Paris from the hotel via public transport, detailing which Metro lines/stops are needed.
Quality: 5
Value for money: 5
Reply from Shearings Holidays
Thank you for your excellent 4-star review.
Receiving such positive feedback is truly gratifying as it offers valuable insights into your tour experience and understanding what resonates with our customers empowers us to consistently refine and improve our tours.
Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.
We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.
Many thanks, Shearings (BW)
Good break with excellent courier service. Thoroughly enjoyable.
Quality: 5
Value for money: 5
Reply from Shearings Holidays
Thank you for your feedback. We're delighted to hear that you had a thoroughly enjoyable Paris weekend break.
We appreciate your comments and look forward to welcoming you on another tour in the future.
Best regards, Customer Relations Team (MC)
Was waiting at the drop off for nearly a hour at Woodhall Services before the feeder bus arrived.
Also was supposed to have a night tour and meal of Paris which we paid extra for, we had the meal but no tour and also the room my daughters stayed in smelt of sewerage. They did get offered to move but there room was next to ours so they didn't want too.
On a positive note the bus drivers to Paris were very good Ross & Danny.
Quality: 2
Value for money: 2
Reply from Shearings Holidays
Thank you for taking the time to share your recent experience with Shearings. We appreciate your feedback and are truly sorry for the inconveniences you encountered during your trip.
We apologise for any delay at Woodhall Services. We understand the inconvenience that delays can cause.
The optional Paris by night excursion does include a three-course meal and enjoy the views on your return to the hotel. However, we apologise that the tour did not meet your expectations.
We are also sorry to hear about the unpleasant smell in your daughter’s room. While we are glad they were offered an alternative, we understand their decision to stay close to you.
On a positive note, we are pleased to hear that Ross and Danny provided excellent service during your journey to Paris. We will pass on your kind words to them, as they will be thrilled to know their efforts were appreciated.
Thank you again for your feedback. We value your insights as they help us to improve our services. We hope to have the opportunity to welcome you on another Shearings holiday in the future and provide a much more enjoyable experience.
Many thanks, Shearings (BW)
Not bad for weekend away
Quality: 4
Value for money: 3
Reply from Shearings Holidays
Thanks for sharing your feedback! We're glad to hear you had a good weekend away with Shearings. If there's anything specific, we could improve upon to make your experience even better next time, please feel free to let us know. We're always looking for ways to enhance our services.
Warm regards
Shearings Customer Relations (HB)
It was totally a terrible experience one of the worst holidays we have ever been on definitely not good value for the money paid,never again with Shearings
Quality: 1
Value for money: 1
Reply from Shearings Holidays
Dear Mr. Musselwhite,
Thank you for taking the time to leave us your honest feedback. I would like to start by apologising for your recent disappointing experience with us. We value your feedback and would appreciate more details about what went wrong to help us improve. Please feel free to get in touch when you are able to discuss this further.
