Sold by Shearings Holidays
The information on this page is based solely on product reviews written by customers of Shearings Holidays via Trustpilot.
Brand: Shearings
Hotel v old & tired. 1 lift working..shut before you could safely get in! One poor lady was covered in bruises. Stairs awful! Room not refreshed or replenished at all. No clean cups, towels or beds made during stay even though we had been told tue & thurs cleaners in. Looked out on a very grotty roof. V noisy at night. Disappointed. However coach driver v nice! Brighton trip good. Hotel situation v good.
We had issues with lack of servicing of our room in the hotel. Burlington hotel hasn’t got a ladies toilet on the ground floor, you either had to take the lift or walk downstairs. When you use walking aids it can be a problem.
Reply from Shearings Holidays
Good Evening
Thank you for your feedback. We're sorry to hear that certain aspects of your holiday did not meet your expectations. We appreciate your honesty and will look into the issues you mentioned
We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.
Warm regards
Shearings Customer Relations
This was terrible, 12 hours outward and 13hours home, it takes too long at change over at Lymm. Breakfast was reasonable but dinner was terrible, for the money we paid it wasn’t good. Another coach in the hotel paid over £100 less and got 4 drinks each night. Driver Andy didn’t give much information although he was a very safe driver. Not what we expected from Shearings , we have travelled with your company both before lockdown and since,
Reply from Shearings Holidays
Thank you for your kind review.
Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.
We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.
Warm regards Customer Relations team
Driver , coach and trips were excellent. Food was good and staff at hotel very nice. However the hotel itself was tired and the room was poor. In the bathroom the seal at the bottom of the folding shower door was missing, such poor water pressure on shower hard to have a shower. The toliet buffeted between wall and bath so no room to move. Overall the bedroom was clean apart from dusty cobwebs in the window and on the ceiling near the bed. Was a shame as the view was lovely and the staff were very helpful.
Reply from Shearings Holidays
Dear Ann,
Thank you for your kind 3-star review.
We truly appreciate your constructive feedback, as it gives us the opportunity to evaluate and enhance our tour experience to ensure complete satisfaction for all our guests.
We look forward to welcoming you on board again soon and hope to deliver a tour that exceeds all your expectations.
Warm regards,
Customer Relations Team
Outside of Burlington Hotel is in very poor condition, flaky paint, green vegetation at ground level and metal rust. Very scruffy bedroom/bathroom. Dirty and stained carpets. Bathroom taps had not been cleaned before my arrival. You could not "swing a cat" in the bathroom. Shoddy repair to the bathroom lock. Looked like the room had not been painted in years. Exposed wiring near radiator. Shoddy carpets leading from floor 1 down to reception. Back staircase carpet was very dirty.
Reply from Shearings Holidays
Dear Mr Steele,
Thank you for taking the time to share your feedback following your Eastbourne & Brighton holiday.
We regret to hear that your experience at the Burlington Hotel did not meet your expectations. Your observations regarding the condition of the property, both inside and out will be shared with our accommodation partners as part of our ongoing commitment to improve all aspects of our tours. We understand how important comfort and cleanliness are to our customers, and we appreciate you bringing these details to light.
Thank you again for your comments, we do value all customer feedback as it plays an important role in helping us assess and refine the arrangements in place across our holidays.
Best regards,
Shearings Customer Relations (MP)
The driver was amazing went above & beyond & the staff guiding us to exchanges were friendly & helpful
Reply from Shearings Holidays
Thank you for this great feedback.
I am so glad the Driver was so good.
Many Thanks
Customer Relations
Hotel bedroom the shower water is too hot. The receiption said it is an old fitting so nothing can be done. Food is good. Outing to Hastings- driver not sure where to alight us. First day the driver went round in Shepperton about 4 times. We have to carry out luggage to our hotel room.Last day luggages were not transfer from hotel to the bus. Driver had to get them for us all. Good that a few of us helped the driver to organise the luggages.
Reply from Shearings Holidays
Thank you for your kind 3-star review.
I’m sorry to hear that some aspects of the tour did not meet your expectations. Your feedback is invaluable, and we’ll use it to ensure continuous improvements.
Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.
We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.
Warm regards
Shearings Customer Relations
It was unfortunate that the journey to Eastbourne was 7 hours and 8 on the way home. I could have driven myself in 2 and a half hours. When we arrived on Bank holiday Monday and found that the road in front of the hotel was having road works (also at the side of the hotel) and the beautiful carpet gardens had been taken up. I think that the hotel should have notified the company. On our way home we had to take our cases across the road to a place beside the pier which when you are in your eighties with a handbag and bag and a walking stick proved to be very difficult. The driver was excellent although he didn't know the area or the places to park which proved difficult in Hastings and he could have had instructions from previous drivers.
Reply from Shearings Holidays
Thank you for your kind 2-star review.
I’m sorry to hear that some aspects of the tour did not meet your expectations. Your feedback is invaluable, and we’ll use it to ensure continuous improvements.
Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.
We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.
Warm regards
Shearings Customer Relations
Marred by the weather and a fall when off the feeder bus. No complaint from Shearings,
Reply from Shearings Holidays
Thank you for your kind 4 star review
Please call us on 01709 914980 to allow us the opportunity to evaluate the tour .
We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.
Warm regards
Shearings Customer Relations
it was a great break and we were teated to amazing drivers and good hotel service. Thank you.
Reply from Shearings Holidays
Thank you for your kind 4-star review.
Receiving such positive feedback is truly gratifying as it offers valuable insights into your tour experience and understanding what resonates with our customers empowers us to consistently refine and improve our tours.
I'm glad to hear you had such a great break in Eastbourne and Brighton and that your drivers were amazing we will be sure to pass on your praise to them
we hope to welcome you back soon for your next holiday
Kind regards
Shearings customer relations
Our coach driver was very good Gold star) hotel was good food very good entertainment excellent, excursions were very good, all in all lovely trip
Reply from Shearings Holidays
Good Morning
Thank you for your kind 5-star review
It looks like you had a fantastic trip to Eastbourne and Brighton. It's great to hear that the coach driver was excellent and that you enjoyed the hotel, food, and entertainment as well as the excursions where thrilled to hear that you had a lovely holiday. we hope to welcome you back on your next adventure soon
Kind regards
Shearings customer relations
There was too little content in the optional excursion.
Reply from Shearings Holidays
Dear Miss Hart,
Thank you for your feedback on the Eastbourne and Brighton tour.
We’re glad you took the time to share your thoughts, and we’re sorry to hear that the optional excursion didn’t offer as much content as you had hoped. Your comments are valuable, and we’ll review the itinerary to see where we can enhance the experience for future travellers.
We hope to have the opportunity to welcome you on another tour soon, with even more to enjoy.
Kind regards,
Shearings Customer Relations (SC)
Lovely holiday in Eastbourne, it's flat, lots to do in a small area, lucky with weather too and value for money. The hotel improved since my last visit, more organised, great food and good well equipped room. Itinerary very good with variety of trips and lovely driver Les who was very helpful and friendly.
Reply from Shearings Holidays
Dear Mrs Howes,
Thank you for your 5-star review of our Eastbourne and Brighton tour. We're absolutely delighted to hear you had such an enjoyable holiday and that everything, from the convenient, flat location to the well-planned itinerary, met your expectations.
It’s especially pleasing to know you found the hotel much improved since your last visit, with great food, a comfortable and well-equipped room, and a more organised overall experience. We're also thrilled that Les made such a positive impression.
We truly appreciate your kind words and continued support, and we look forward to welcoming you on another Shearings holiday very soon.
Best regards,
Shearings Customer Relations (MP)
Good value.
Reply from Shearings Holidays
Good Afternoon Chris
Thank you for your 5-star review
We appreciate the time you have taken to provide this and hope to welcome you back in the future
Kind Regards
Shearings Customer Relations (JS)
very good trip
Reply from Shearings Holidays
Dear Mr Wingrove,
Thank you for your 5-star review. We're delighted to hear that you had a very good trip to Eastbourne and Brighton.
We hope to welcome you on another Shearings holiday in the future.
Best regards,
Shearings Customer Relations (MP)
All worked well. Disappointed with room as outside of windows dirty and was back of hotel, was hoping for better as told at booking was for 56 wedding anniversary but ok.
Reply from Shearings Holidays
Dear Mrs Dryland,
Thank you for your kind 5-star review.
We're glad to hear that everything ran smoothly overall, but we're truly sorry to learn that the room didn’t meet your expectations especially for such a special occasion as your 56th wedding anniversary. That’s certainly not the experience we hoped you would have.
We appreciate you bringing this to our attention and will pass your comments on to our Operations team for investigation and improvements.
We hope to welcome you on another trip where we can provide a more memorable and enjoyable experience.
Kind regards,
Shearings Customer relations (SC)
It was my 1st coach holiday & the trip on the feeder coach was fine, taking just over 2 hrs from Winchester to Cobham Services, picking up passengers in Basingstoke, Camberley & Woking. I used the coach onboard loo, which was just as well, as the Ladies @ Cobham had a never-shortening queue of about 30, throughout our 1.5 hr stay. We left Cobham @ 12 noon & got to Eastbourne just before 2pm. My friend, who travelled separately by train, found we had been allocated a v small double room with small double bed at the back of the Burlington Hotel, but the deputy manager Liam sorted us a room with single beds at the front. Dinner that night was not very good & only available up to 7.30pm. The room was never serviced or cleaned, including the bins & dirty mugs & glasses, despite several requests at Reception, to which the response was non-apologetic to the point of rudeness. The coach excursions were adequate, although the majority agreed not to alight in Lewes on the first trip, due to the weather, somewhat encouraged by the coach driver. The trip on Thurs to Hastings & Rye went to plan. The quiz, live entertainment & opportunity to escape the football on Weds night with a trip to the local Hippodrome theatre was welcome & enjoyable. I'm afraid I'm going to attach photos of the unemptied rubbish bins & unwashed & cleared glasses & mugs. Toilet rolls, milk & tea bags were obtainable from Reception. It seems as though rooms are only serviced between guests. We also had to get a door hanger saying either 'Do not Disturb' or 'Please make up the room' from Reception, but this was ignored.
Reply from Shearings Holidays
Thank you for sharing your detailed feedback on your recent trip to Eastbourne and Brighton. We appreciate your honest comments and apologize for the issues you encountered during your stay.
We are pleased to hear that your initial journey on the feeder coach was smooth and that our deputy manager, Liam, was able to promptly address your room allocation issue. However, we are sorry to learn about the dissatisfaction with your dinner, the lack of room servicing, and the unresponsive reception staff. This is certainly not the standard of service we strive to provide, and we will be addressing these concerns with the hotel management to ensure improvements are made.
Your comments about the coach excursions are noted, and we will take them into account for future planning to ensure a more enjoyable experience regardless of weather conditions.
We are glad that you enjoyed the entertainment options and the excursions to Hastings and Rye. Your feedback regarding the unemptied rubbish bins and unwashed mugs and glasses has been shared with the housekeeping team for immediate action.
Thank you once again for your valuable feedback. We hope you will consider giving Shearings another opportunity to provide you with a much-improved travel experience in the future.
Best regards,
Shearings Customer Relations (CH)
the hotel could have done witrh completely modernising. The bed was not very comtable and was full of bed bugs,I woke up every night bitten It was not cleaned very well. the pugs were filthy and the wall under the window had damp However the staff were lovely and very helpful. And the food was great.
Reply from Shearings Holidays
Dear Sue,
Thank you for sharing your feedback with us.
We regret to learn of your dissatisfaction with your chosen tour. Please know that our primary goal is to ensure every tour we offer is thoroughly enjoyable.
We are currently reviewing your received direct correspondence, and once our investigations are complete, we will reach out to you directly.
If there's anything we can assist you with in the meantime, please feel free to contact us.
Warm regards
Shearings Customer Relations
I think having to go up to Leeds 59 miles and 59 back within a few miles where we started when we could have been picked up going down to Eastbourne that made a total time of 11hrs 20 mins terrible I would say you need better planning I would not do that again poor
Reply from Shearings Holidays
Dear David,
Thank you for taking the time to leave your review following your most recent tour.
Your feedback offers valuable insight into your tour experience and understanding what resonates with our customers empowers us to consistently refine and improve our tours.
Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.
We hope to welcome you on board again soon and provide a tour that exceeds all of your expectations.
Many thanks, Shearings (BW)
My friend and I had a very pleasant few days in Eastbourne last week . Our driver on our trips out was very helpful and friendly as were the staff in the hotel . The food was good and plenty of choice too. Our room was spotless and kept well by the housekeepers and we had plenty of space .
Reply from Shearings Holidays
Thank you for your excellent 5-star review.
Receiving such positive feedback is incredibly rewarding for us as it provides valuable insight into your tour experience. Understanding what resonates with our customers allows us to continuously enhance our tours.
We trust that your tour with us was thoroughly enjoyable, and we eagerly anticipate the opportunity to welcome you on board again soon.
Warm regards,
Shearings Customer Relations (HB)
