Good communication. Quick reply online without having to phone & talk to a AI/bot! Always followed up with paperwork e.g. end of year tax/interest on all accounts. Thank you Pauline Trehane
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Review summary
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What people talk about most
Reviews shaping this summary
I have banked with Shawbrook for a number of years and find it to provide a good choice of competetive accounts. In 10 years, I have found help, assurance and good rates of interest. Communications ar... See more
Having dealt with you for many years and having no complaints as the web site is easy to navigate and customer service has always been good . An app would be helpful though.
Good website, good service, decent rates. Staff extremely helpful if need to phone up, please don't get rid of telephone service. Overall has always been a good experience
Company details
About Shawbrook
Written by the company
Welcome to Shawbrook
The home of award-winning lending and savings products for established UK businesses, professional property investors, and individuals.We deliver the premium experience, flexibility and certainty that our customers value.
✓ Trusted by over 560,000 customers ✓ Extensive product range ✓ Rated Excellent with over 10,000 reviews on Trustpilot ✓ FSCS protection across our savings range up to coverage limitsAward Winning
We are rated 'Excellent' by our customers and recognised by the experts across our range of award-winning products, including specialist finance for businesses, property developers, residential and commercial landlords and individuals.
As we're a UK bank, customers choosing our award-winning savings products are also protected through the Financial Services Compensation Scheme.
Contact info
Floor 10, 40 Leadenhall Street, EC3A 2BJ, London, United Kingdom
- www.shawbrook.co.uk
Join over 300,000 switched on savers
4.6
Excellent
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Competitive interest rates
Very good interest rate for both Isa and Easy Access Isa. Terms and Conditions very clear. Very knowledgeable and friendly staff.
9 July 2026
Easy to deal with good savings rates…
Easy to deal with good savings rates everything laid out well
2 July 2026
Great for growing investments
I’ve been with Shawbrook now for many years, they have treated me respectfully and always with advice when I have asked for it. Highly recommend them.
9 July 2026
Account essy to set up and use.
10 July 2026
Helpful staff on the phone
Helpful staff on the phone. An. Imperative for the older client.
7 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fairly easy to use on line process
Fairly easy to use on line process. Good interest rates, Good communication with customers. Would recommend to others
6 July 2026
Reply from Shawbrook
Hi Andrew, thanks for leaving a positive review and for recommending us. We’re really pleased to hear that you had a satisfactory experience with us.
Online banking
I have had no problems with shawbrooks, I just don't really like doing things online.
3 July 2026
Reply from Shawbrook
Hi Sheila, thank you for taking the time to share your feedback and for saving with Shawbrook.
Good communication
3 July 2026
All good, so far!
I was attracted to Shawbrook by their rates of return and was a little nervous at first as I hadn't heard of them before, but I've had no trouble and I've been with them for several years now.
1 July 2026
Very efficient throughout the time I…
Very efficient throughout the time I have used the bank.
2 July 2026
Reliable and responsive service.
Reliable and responsive service.. I have had little need to call for support, but on the odd occasion I have and have been impressed with the response which was efficient and reassuring.
2 July 2026
Quick responses to queries not bots
23 April 2026
Clear and easy ind
2 June 2026
Someone I connected with on Ourtime…
Someone I connected with on Ourtime Dating site and using the name Patrick with someone's family photos of grandchildren etc has been texting me for quite a few weeks using your business phone number. He has gained a lot of personal information from me about my private life and family. I feel emotionally assaulted as though he has infiltered my home and I feel unsafe. I am contemplating involving the police. It may not even be a male because I have never spoken to the person only by text. I have phone the number he gave me and it is you bank. I have also informed 'Our time'.
1 June 2026
Unprompted review
Reply from Shawbrook
Hi Janet, thank you for your feedback. We're sorry to hear of your concerns. We'd like to review this further and understand your experience. Please contact us on 0345 266 6611 (Monday to Friday, 9am to 5pm, excluding bank holidays) with the contact number you used when contacting us, and we'll investigate the matter. Thank you for bringing this to our attention.
Things seem to work ok but your access…
Things seem to work ok but your access savings interest is to low, my money is going somewhere else at the moment
1 July 2026
I find it very easy to access my online…
I find it very easy to access my online Shawbrook account and when inside my account the information is easy and clear to understand
2 July 2026
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