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Shade Station Reviews 

32,089
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 5,749 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide selection of products, often finding them genuine and perfect. Many highlight the competitive pricing, noting items are significantly more affordable than high street alternatives and offer great value. The delivery service is frequently commended for its speed, promptness, and careful packaging, with orders often arriving quickly. However, some customers also noted issues with product quality upon arrival, reporting items that were faulty, damaged, or had misaligned components. A few other people also felt that when problems arose, such as missing parcels or faulty products, the resolution process could be slow, leaving them without their items or refunds for extended periods.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality and authenticity of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and quick delivery... See more

Price

Users describe positive interactions with price, with many reviewers highlighting that prices are competitive... See more

Service

People report positive experiences with service, often highlighting the professionalism, speed, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently obtained my latest prescription from my local optician but they quoted £350+ for new Ray Ban sun glasses with varifical lenses. Shade Station quoted around £220. I've always been nervous ab... See more

Company replied

Rated 5 out of 5 stars

My first burberry frame purchased from Shade Station was ordered directly by them from the manufacturer in Italy due to it being out of stock, but the frame was still delivered in under a week. My sec... See more

Company replied

Rated 5 out of 5 stars

I purchased a couple of different sunglasses from Shade Station due to the great price!! But, there was a little issue along the way where I had been sent an incorrect paid... this was resolved immedi... See more

Company replied

Rated 5 out of 5 stars

From picking my sunglasses to ordering with a little hiccup in the middle but that was my fault with my prescription. Aadil sorted it out quickly ,received my glasses well. packaged very impressed w... See more

Company replied


Company details

  1. Glasses Store
  2. Optician
  3. Sunglasses Store

About Shade Station

Written by the company

Founded in 2000, Shade Station is the UK’s Largest Independent Online Retailer of Luxury Eyewear.

Shop Glasses
Shop Sunglasses

About Shade Station

With several next day delivery options available, you can order today and receive your eyewear tomorrow, including prescription glasses and sunglasses, thanks to our on-site Optical Lab and in-house Dispensing Optician. Our unmatched online selection features over 100 of the world’s leading brands, from luxury names like Gucci, Saint Laurent, Prada, DITA and Valentino to timeless favourites such as Ray-Ban, Oakley, Tom Ford, Carrera and Police. With such a wide range, you’re sure to find exactly what you’re looking for.

To make shopping even easier, we offer a variety of secure payment options, including all major credit and debit cards, PayPal, Klarna and Clearpay, giving you the flexibility to pay in the way that suits you best. Whether you prefer to pay in full or spread the cost, checkout is fast, simple and completely secure.

Trusted Expert Knowledge

Written by the company

When you buy from Shade Station, you are not just choosing eyewear. You are choosing quality, authenticity and confidence from an established retailer trusted by hundreds of thousands of customers since 2000. Our commitment to service goes beyond the basics. Every order is handled by trained specialists, supported by our in-house Dispensing Optician and Optical Lab Technicians.

Official Authorised Retailer

Authenticity Guaranteed

Shade Station is an official authorised retailer that is trusted by the world’s leading eyewear brands, and you can be certain that every product you purchase from Shade Station is genuine, and sourced directly from the official supplier. This means you receive the same quality, packaging and authenticity as you would when buying directly from the brand itself, along with the confidence that your eyewear has been sourced through approved distribution channels. Our long standing relationships with brands, plus manufacturer product warranties ensure complete peace of mind with every order.

Why this matters when buying designer eyewear:

- Guaranteed genuine products with no risk of counterfeits.

- Full manufacturer warranty and aftersales support.

- Correct, current branded packaging and accessories.

- Accurate model numbers, markings and serial identification.

- Confidence that your eyewear meets strict quality standards.

Shade Station is a trading name of Blue Green Ltd.


Contact info

4.8

Excellent

TrustScore 5 out of 5

32K reviews

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4.8

All reviews

(32,089)

5,279 reviews in the last 12 months

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Rated 5 out of 5 stars

Great quality

Great quality, great comunication.
Well done

3 March 2026
Shade Station logo

Reply from Shade Station

We appreciate your positive feedback and 5-star rating! We're so glad you valued the quality of our products and our communication.

Best regards

Shade Station

Rated 5 out of 5 stars

Perfect pair of Oakleys

Perfect pair of Oakleys, fast delivery and best price I could find by some margin. Excellent.

15 July 2026
Shade Station logo

Reply from Shade Station

We're so pleased you found the perfect pair of Oakleys and were happy with the fast delivery and excellent price! Thank you for your wonderful feedback.

Best regards

Shade Station

Rated 5 out of 5 stars

Good

Very prompt

15 July 2026
Shade Station logo

Reply from Shade Station

Hi Martyn,

Thank you for your 5-star review!

We're delighted to hear you were pleased with our prompt service. We really appreciate your feedback and hope to welcome you back again soon.

Kind Regards
Shade Station

Rated 5 out of 5 stars

From picking my sunglasses to ordering…

From picking my sunglasses to ordering with a little hiccup in the middle but that was my fault with my prescription. Aadil sorted it out quickly ,received my glasses well. packaged very impressed with the overhaul glasses would definitely buy From this company again without a doubt

29 July 2026
Shade Station logo

Reply from Shade Station

We're so pleased to hear you had such a positive experience with your recent purchase! It's wonderful that our team could quickly resolve the prescription issue. We're delighted you're impressed with your new glasses and their packaging.

Best regards

Shade Station

Rated 5 out of 5 stars

Fast

Fast. Efficient. Great value.

29 July 2026
Shade Station logo

Reply from Shade Station

We're glad you enjoyed your experience and appreciate your positive feedback.

Best regards

Shade Station

Rated 5 out of 5 stars

Very happy with the company

Very happy with the company, the arms on the glasses were not straight, but the communication was excellent and we returned and received a new pair with no issues

1 July 2026
Shade Station logo

Reply from Shade Station

We're so pleased to hear you're happy with our company! We appreciate your understanding regarding the initial issue and are glad we could resolve it quickly for you.

Best regards

Shade Station

Rated 5 out of 5 stars

First class service

Good Quality speedy Delivery

29 July 2026
Shade Station logo

Reply from Shade Station

We appreciate your positive feedback! We're so pleased you valued the quality of our product and our speedy delivery.

Best regards

Shade Station

Rated 5 out of 5 stars

Returning customer time and time again

Amazing company, fast serivce and they look after customers well. No delays if refund or exchange is needed.

15 July 2026
Shade Station logo

Reply from Shade Station

We're so pleased to hear you found our service fast and that we look after our customers well. It's great to know that refunds or exchanges are handled without delay.

Best regards

Shade Station

Rated 1 out of 5 stars

Arrived broken and still waiting for a…

Arrived broken and still waiting for a return label.

29 July 2026
Shade Station logo

Reply from Shade Station

Hi Sarah,

We're very sorry to hear that your order arrived damaged, and we apologise for the delay in providing your return label.

This is not the experience we want our customers to have. We'll be in touch as soon as possible to ensure the return is arranged and to work with you towards a suitable resolution.

Thank you for your patience, and we appreciate the opportunity to put this right.

Kind Regards
Shade Station

Rated 5 out of 5 stars

Absolutely awesome!!

Absolutely awesome!!! Lenses are so clear, clarity is A1!! Great service. Ordering again ASAP!

29 July 2026
Shade Station logo

Reply from Shade Station

We're so pleased to hear you're happy with the clarity of your lenses and our service! We appreciate your kind words and look forward to your next order.

Best regards

Shade Station

Rated 5 out of 5 stars

Quick delivery and great glasses

Quick delivery and great glasses

29 July 2026
Shade Station logo

Reply from Shade Station

We are so pleased to hear you are happy with your new glasses and that they arrived quickly. We appreciate your positive feedback!

Best regards

Shade Station

Rated 5 out of 5 stars
Shade Station logo

Reply from Shade Station

We appreciate your positive feedback! We're so glad you had a great experience with our pricing and efficient delivery service. Thank you for sharing!

Best regards

Shade Station

Rated 5 out of 5 stars

Excellent

Excellent sunglasses an delivery was prompt.

29 July 2026
Shade Station logo

Reply from Shade Station

We're so pleased to hear you're happy with your excellent sunglasses and that the delivery was prompt. Thanks for your kind words!

Best regards

Shade Station

Rated 5 out of 5 stars

Great sunnies

Great website, sunnies and absolute bargain and very prompt delivery.

29 July 2026
Shade Station logo

Reply from Shade Station

We truly appreciate your positive feedback and the 5-star rating! We are so pleased you valued our website, the great bargain on your sunglasses, and the very prompt delivery. Thank you for letting us know!

Best regards

Shade Station

Rated 1 out of 5 stars

Its very loose

29 July 2026
Shade Station logo

Reply from Shade Station

Hi Priya,

We're sorry to hear that your glasses are fitting too loosely.

We haven't been able to find any previous contact from you, but we'd really like the opportunity to help. We'll be in touch shortly to discuss the issue and work with you to find a suitable resolution.

Thank you for bringing this to our attention, and we hope to put things right for you soon.

Kind Regards
Shade Station

Rated 5 out of 5 stars

Easy to use website

Easy to use website, loved the virtual try on, quick delivery, the price is very competitive and the gift box is so lovely, im very very pleased and would definitely recommend and order again.

29 July 2026
Shade Station logo

Reply from Shade Station

We're so happy to hear you found our website easy to use and enjoyed the virtual try-on! We're also delighted that your delivery was quick, the price competitive, and that you loved the gift box. We truly appreciate your recommendation and look forward to your next order.

Best regards

Shade Station

Rated 1 out of 5 stars

Both lenses didn't match my…

Both lenses didn't match my prescription, sent back for full refund

29 July 2026
Shade Station logo

Reply from Shade Station

Hi Neil,

We're very sorry to hear that the lenses you received didn't match your prescription.

We understand how disappointing this must have been, and we apologise for the inconvenience caused. We can see that you've returned the glasses, and we'll be in touch as soon as possible to investigate what happened and work with you towards a suitable resolution, including processing your refund where appropriate.

Thank you for bringing this to our attention. We appreciate your patience and the opportunity to put things right.

Kind Regards
Shade Station

Rated 5 out of 5 stars

Brilliant service arrived on time

Brilliant service arrived on time good price very pleased with my sunglasses

29 July 2026
Shade Station logo

Reply from Shade Station

Thanks for your feedback! We're delighted to hear you're pleased with your sunglasses, our service, and that they arrived on time and at a good price.

Best regards

Shade Station

Rated 1 out of 5 stars

Never received the parcel contacted…

The parcel went missing it took more than few days but happy the matter been resolved good service by customer support thanks

29 July 2026
Shade Station logo

Reply from Shade Station

Hi Mate,

We're very sorry to hear that you haven't received your parcel and for the lack of communication you've experienced.

This is certainly not the level of service we aim to provide, and we apologise for the delay in responding to your email.

Please contact us again with your order number, or reply to our most recent email if you have one, and we'll investigate the delivery with the courier as a priority. If your parcel has been lost in transit, we'll work with you to arrange a suitable resolution as quickly as possible.

Thank you for bringing this to our attention, and we appreciate the opportunity to put things right.

Kind Regards
Shade Station

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