Bought a used Kia Picanto from S G Petch York, much better dealing with a family company rather than large used car sales operation. We were dealt with by Kevin who was able to answer all our questi... See more
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Review summary
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Reviews shaping this summary
From the first telephone call enquiring about the car, to the pick up it from the dealership, everything went very smoothly. Easy process of part exchanging my older vehicle. Sam,the Automotive Sales... See more
Company replied
I can't say enough good things about this body shop repairs garage. They provide absolutely exceptional service every single time. Phil was outstanding as always—super knowledgeable, clear about what... See more
Company replied
Fantastic service, third car from Sg Petch Durham. Second time having Ray as our salesman. Great help, very knowledgeable constant communication and advice regarding the car we are getting and the one... See more
Company replied
Company details
Written by the company
SG Petch has been a family-owned business since 1977, with multiple dealerships across York, Richmond, Middlesbrough, Durham, Sunderland, and Darlington. We specialise in new and used car sales, servicing, MOT testing, accident repairs, and electric vehicle sales and maintenance.
Contact info
McMullen Road, DL1 1XZ, County Durham, United Kingdom
- reviews@sgpetch.com
- www.sgpetch.co.uk
4.7
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent, friendly and helpful service ⭐️⭐️⭐️⭐️⭐️
Recently bought a new PV5 van from Ricky at the York branch, he was very quick to respond with answers and arranged a test drive. After driving the van there was no pressure to buy and we went ahead and purchased a van they happened to have in stock rather than having to wait a couple of months.
On handover Ricky patiently explained the features of the van and helped us to learn how to look after an EV, and followed up a few days later to see if we needed anything.
Great experience from start to finish, how all car and van dealerships should be - Highly recommend
23 March 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for the fantastic review! We're delighted to hear Ricky provided such great support from the test drive through to handover. It's great that you had a smooth experience and were able to drive away in your new PV5 without the wait. We really appreciate your recommendation and wish you all the best with your new van!
Great staff who know their subject
Great staff who know their subject. Highly recommended
20 March 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your kind review! We're really pleased to hear you found our team knowledgeable and helpful. Your recommendation means a lot to us, and we look forward to seeing you again in the future.
Absolutely Hassle free experience
Absolutely Hassle free experience! From start to finish, Kieron was very professional and friendly.
The whole process of part exchange was smooth and easy.
Highly recommended garage.
14 March 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for the fantastic review! We're really pleased to hear that you had a completely hassle-free experience. Kieron will be delighted to know his professionalism and friendly approach made the process smooth for you. We're glad the part-exchange process was easy from start to finish, and we truly appreciate your recommendation. If there's ever anything else we can help with in the future, please don't hesitate to get in touch. Enjoy your new car!
Great service from SG Petch Middlesbrough
Recently purchased a Hyundai Tucson from SG Petch Middlesbrough,sales executive Gary showed me around the two cars I had seen online and left me and the wife to inspect them I chose the one I preferred, Gary then sorted all paperwork out a very pleasant transaction, unfortunately the car needed a new part fitted a week or so later, but the girls from the front desk to the service department soon had the car booked in and repaired, well done Holly and colleagues very professional
4 February 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your great review! We're pleased to hear Gary made the buying process relaxed and enjoyable, and that Holly and the team were able to quickly arrange the repair.
We appreciate your kind words and hope you enjoy your new Hyundai Tucson.
Excellent service throughout the…
Excellent service throughout the purchase of our new Mazda 2.
Very helpful staff.
12 March 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your great review! We're delighted to hear that you had an excellent experience throughout the purchase of your new Mazda 2 and that our team were helpful along the way. Enjoy your new car, and we hope to see you again in the future!
Been going back to SG PETCHES in…
Been going back to SG PETCHES in Darlington since we got a new Kia the staff and service are first class especially Megan or Beth lady on reception
5 March 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your kind review and for continuing to choose us at SG Petch Darlington. We're delighted to hear that you've had such a positive experience with our team and that the service has been first class. We really appreciate your continued support and look forward to welcoming you back again!
Thank you so much to Gareth i…
Thank you so much to Gareth i absolutely love my car.. very friendly and very helpful 5* treatment
14 March 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for the lovely review! We’re so pleased to hear that you love your car. Gareth will be really happy to know his friendly and helpful service made such a great impression. Enjoy your new car, and thanks again for the 5⭐ feedback!
Great personal service
Great personal service, unlike other garages we visited.
Would highly recommend a visit.
6 March 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for the kind review! We’re really glad you appreciated the personal service. We always aim to give every customer the time and attention they deserve, so it means a lot to hear that it stood out compared to other garages you visited. Thanks for the recommendation, and we look forward to seeing you again!
By far the better customer service…
By far the better customer service provider than Stockton Kia ,fault finding is never easy but they were willing to give it a try as my car is out of warranty,very polite and helpful staff
9 March 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your kind review! We're really pleased to hear that you found our team polite, helpful, and willing to assist with the fault finding on your car. Even when vehicles are out of warranty, we always aim to provide the best support possible. Your feedback is greatly appreciated.
Great experience
Great experience. Carl was very helpful and not pushy at all. He was very knowledgeable and patient with me in explaining everything and giving me plenty of time to choose the colour and model. I travel some distance as my local Hyundai dealers were just not interested in my custom and treated me disrespectfully as when I turned up for the test drive the salesman was on holiday and hadn't made any arrangements for me in his absence. This is the second time that I have used S G Petch and its well worth the journey. Can't recommend them enough!
21 February 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your great review! We're really pleased to hear that Carl provided such a helpful, knowledgeable and pressure-free experience while you chose your new car. It means a lot that you travelled the extra distance to visit us again, and we truly appreciate your continued support and recommendation. Enjoy your new car!
I had a great experience dealing with…
I had a great experience dealing with Alan whilst purchasing my new car. Everything went smoothly.
4 March 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your kind review! We're delighted to hear that you had a great experience with Alan while purchasing your new car. It's wonderful to know everything went smoothly. We appreciate your feedback and hope you enjoy your new car!
Excellent service
Excellent service , Keeley the salesperson was knowledgeable , very helpful and enthusiastic.If she had any doubts on questions asked there was no waffling, double checking with colleagues ( all equally helpful) . Nothing too much trouble !
19 March 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for the great feedback! We're delighted to hear that Keeley provided such excellent service and that you found her knowledgeable, helpful, and enthusiastic. It’s also lovely to know the wider team were able to assist when needed.
We really appreciate your kind words and hope to welcome you back again in the future.
David at Mazda, SG Petch Darlington was awesome.
David at Mazda, SG Petch, Darlington was excellent from start to finish. Very patient with a laid back approach. No pushy sales tactics. He was very accommodating considering I live over 250 miles away from their dealership. I was offered a good part exchange value for my car online & he didn't try to haggle it down on inspection. David also gave me prompt replies to my queries after my car purchase. Definitely one of the better car salesman I have dealt with.
9 March 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your great review! We're delighted to hear that David looked after you so well and made the whole process easy, especially with you travelling such a long distance. It’s great to know you appreciated his relaxed approach and clear communication throughout.
We’ll be sure to pass your kind comments on to David. Thank you for choosing SG Petch Mazda Darlington and enjoy your new car!
Excellent customer service
Excellent customer service, Graeme was brilliant to deal with and very thorough with attention to detail with. To our delight Sam Petch herself was there and she gave my boys the lovely Chery bears as well. It was a flawless experience and would
Definitely recommend
Them
To anyone in search of a new Chery or
Any new or used car intact.
7 March 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for such a wonderful review! We're thrilled to hear that you had a flawless experience with us.
We truly appreciate your recommendation and your kind words about the team. Enjoy your new car, and we look forward to welcoming you back again in the future.
An excellent service all staff are very…
An excellent service all staff are very helpful and friendly nothing is too much trouble. I will keep returning to S G Petch
as they have never let me down
9 March 2026
Unprompted review
Reply from SG Petch Ltd
Thank you so much for your kind words! We're delighted to hear that you received excellent service and that our team made you feel welcome and well looked after. We truly appreciate your loyalty and look forward to welcoming you back again in the future.
Was looked after very well and love the…
Was looked after very well and love the product Omoda 5 Noble.It is some car for its price bracket....
11 March 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for the fantastic feedback! We're delighted to hear that you felt well looked after and that you're enjoying your new Omoda 5 Noble. If you ever need anything in the future, we’re always here to help.
No trust
We provided a service to this business and they did not pay us. Enough said.
28 February 2026
Unprompted review
Reply from SG Petch Ltd
We are currently unaware of the matter referenced in this statement. Please contact us directly so we can discuss this with you.
Great experience as always at SG Petch…
Great experience as always at SG Petch Durham. I have purchased my last 4 Mazda 2's at this dealership and have always dealt with Alan Copeland. Excellent service from start to finish 👏
9 March 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your continued loyalty—it really means a lot to us! We're delighted to hear you've had another great experience and that Alan has provided excellent service throughout. We'll be sure to pass on your kind words. Enjoy your latest Mazda 2, and we look forward to seeing you again!
Always work around my shift pattern and…
Always work around my shift pattern and are always helpful and very courteous
4 March 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your kind review! We're glad we could work around your shift pattern and provide helpful, courteous service. We appreciate your support!
SG Petch Ltd Durham Tiptop to all staff
All the service staff at SG Petch Durham deserve the 5 stars all are dedicated to the
Service they give to me and customers
Thanks Denis H
6 March 2026
Unprompted review
Reply from SG Petch Ltd
Thank you for your fantastic feedback! We’re thrilled to hear that you feel the team at SG Petch Durham deserve 5 stars. Our staff take great pride in delivering dedicated, high-quality service to every customer, so your kind words really mean a lot. We truly appreciate your support and look forward to welcoming you back again soon!
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