Staffordshire Garden Furniture Reviews 

133
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Missed first delivery date (no contact to explain why) Phoned to be told it had been damaged in transit- it would be another week. Same happened again! Phoned and, after being mysteriously cut off mid... See more

Rated 5 out of 5 stars

Ordered , delivered, fitted all within the agreed time frame. Very pleased with the gazebo, Andre and his colleague worked quickly , very tidy , checked we were totally happy with the finished produ... See more

Rated 4 out of 5 stars

I ordered my set via Amazon. Unfortunately, due to issues with expected dates, my payment was refunded. A lovely lady from the company contacted me directly and gave me the option to continue with my... See more

Rated 1 out of 5 stars

We ordered garden furniture from a guy for this company at Stratford upon Avon market. We paid £20 deposit. Two weeks later we had a text to say when it was going to be delivered. I received a text st... See more

Company details

  1. Garden Furniture Shop
  2. Furniture Manufacturer
  3. Furniture Store
  4. Outdoor Furniture Store

Information provided by various external sources

SGF is a family based firm that has over 19 years experience in hand making garden furniture for the public and commercial venues. We pride ourselves in quality products that have been made with forest friendly timber. All are products are hand made...


Contact info

2.8

Average

TrustScore 3 out of 5

133 reviews

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2.8

All reviews

(133)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company

Great company, was informed of delivery all the way via Amazon, sturdy affordable chair for the garden, liked it so much ha e just ordered another one to replace my worn out ones

22 May 2023
Unprompted review
Rated 1 out of 5 stars

Lie after lie not a good company

Ordered garden furniture in April this year under Staffordshire Outbuildings through Amazon and was given a delivery date then this was cancelled due to problems at the factory and a new date was given. This delivery was again cancelled due to different problems at the factory and yet another new date was given so by this time we decided enough was enough so we contacted Amazon who arranged us a refund (Good job Amazon). Would never do business with this company again.

18 April 2023
Unprompted review
Rated 5 out of 5 stars

Quality products and great service

ordered on the Monday and delivered fully assembled on the Thursday! Dealt direct with company and they were very helpful and even made a piece specially to order. Quality is far superior to what I had expected for the price. Would not hesitate to recommend. The problems others have had seem to be when orders are placed through Amazon!

7 October 2022
Unprompted review
Rated 3 out of 5 stars

Just turn up no warning

Great table. Great price. They constructed it on site. So why only three stars? Well they don't tell you when they are delivering they just turn up. This would have been a problem if l hadn't been in. Too heavy and l can't construct myself. It would be do easy just to send an email. For this reason although l wanted other items l can't order from them again. Its like the old song for the want of a nail hhe horse wad lost. For the want of a message the customer was lost

17 August 2022
Unprompted review
Rated 5 out of 5 stars

Wooden garden chairs. Excellent value for money.

Bought 2 wooden garden chairs.
Very sturdy and comfortable. Gave them a clear polyurethane coat just as added protection and they look beautiful in my garden. Used them every day so far.
Notified delivery date by e-mail from SGF which was great customer service and the driver was bright and early (around 7:30AM) so absolutely perfect.
At £74 each, in comparison to similar chairs available from other manufacturers, these are excellent value for money.

24 June 2022
Unprompted review
Rated 1 out of 5 stars

Would be zero stars if an option!

Would be zero stars if an option!

Absolutely awful service! Ordered a table and 6 chairs on 4th April. Ad said delivery normally within 10 days. When nothing had been received by 22nd chased them up by email and phone. Never any response so kept calling them on phone till finally someone answered. Was told delivery would be 9th May whiz we said was no good as away on holiday till the 23rd. Stressed we needed it for a special occasion at start of June and to arrange delivery as soon after 23rd as possible.
Returned from holiday and still no delivery date confirmed. After countless attempts to get through on the phone on the 26th of May, finally got through to someone who said earliest they could deliver was 9th of June.
Has to agree to this, despite me being away as had another event on the weekend of the 11th June.
Got a call from my wife late on the 9th to say they had delivered it, but without table legs!
Have tried repeatedly on the 10th to get through via email and phone to confirm what they are doing about it and when the legs will be delivered and no response.

All well and good trying to buy British and support ‘local economy’ as we are Midlands based, but when the service is so atrocious you wonder why you bother!

So update is that table legs were delivered at 7.00 am on Saturday 11th.

10 June 2022
Unprompted review
Rated 1 out of 5 stars

Garden table ordered early May was…

Garden table ordered early May was advised out for delivery on 25th. no table arrived Amazon advised it was out for delivery 1st June, no table arrived. Tried to contact seller but phone constantly engaged, gave up and cancelled order with Amazon

9 June 2022
Unprompted review
Rated 5 out of 5 stars

Great furniture

Just had garden furniture delivered, really well made and great value for money. Delivery men very helpfull.

31 March 2022
Unprompted review
Rated 5 out of 5 stars

EXCELLENT

Ordered Garden Furniture Set which was delivered the following week. Fantastic company to deal with.
Great price and excellent build quality. Very sturdy.
Really helpful and polite delivery guy.
We would definitely use this company again.

26 March 2022
Unprompted review
Rated 5 out of 5 stars

Top notch garden furniture

Purchased a Jack and Jill set of 2 chairs and a connecting tray (brilliant idea) .
Very well made and delivered by a very helpful and polite driver who carried the furniture around to our garden.
Also helpful staff replied to my e mail about which wood preservative to be used.

28 February 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely Excellent

I can't sing the praises enough for this company, I ordered a table and it was delivered the following week by a lovely delivery man who fought through shocking weather to get to us on time. Excellent quality and workmanship. Thank you Lesley in Eastbourne

14 February 2022
Unprompted review
Rated 5 out of 5 stars

BRILLIANT

BRILLIANT! ordered a settee and chair from their website delivered in 2 weeks. Delivery driver was super, carried them around into the garden. The furniture is FABULOUS and the price was fantastic, We would not hesitate to use them again. Many thanks. Mr. & Mrs. Sushams.

1 February 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Sturdy substantial furniture which will stand the test of time and have received many compliments from friends and neighbours. Everything just as seen on the site. Order and delivery service excellent. Could not fault it.

19 December 2021
Unprompted review
Rated 5 out of 5 stars

Excellent quality and amazing value

Having bought a set of 2 garden chairs and a removable tray for just £169 I can't rate this company highly enough. It's stylish, well designed and built to a high standard. I would have expected to pay considerably more than this for such a quality product. With the current shortage of raw materials there was a delay in receiving the order but it was certainly worth the wait. I can understand why the company is so busy, hence it took a few attempts to contact them. But they were extremely helpful and friendly.

26 September 2021
Unprompted review
Rated 5 out of 5 stars

Ordered a garden dining table end of…

Ordered a garden dining table end of July, expected to wait up to 28 days, but received it in less than half the time.
Assembled where I wanted it in the garden. I’m very happy with the quality and will be getting a matching bench.

14 August 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

Ordered my garden furniture before reading reviews ! I hadn’t actually paid though, through bank transfer, however 2 days after placing order, I received an email saying delivery within 4 days.
I decided to pay my order & 2 days after, my furniture was delivered on time that day & I had a phone call confirming on the day.
I am absolutely delighted with my seating, very sturdy, excellent value for money, can’t fault it !!

4 August 2021
Unprompted review

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