SFR Reviews 

Never, ever make a contract with SFR because they don't honor it and when you cancel in time, because they don't deliver, they don't answer Mails, they take money out of your Account, then they haunt you and you get Letters from the Bailiffs. They are crooks and liars.

Do not use SFR. They are the worst company that I have ever dealt with. They did not close my account correctly and then wanted manoey for a debt not owed. Make sure you close the account by registered post and keep a copy of the letter. Otherwsie they will screw you.

Internet down again, literally for the 30th time in the past three years. Every month it is cut off.
I waited in for the technician appointment - they did not turn up. Called SFR. They said, oh, this is very typical, wait in again next week.
If there was any other provider in my town I would change immediately. SFR is worse than not having internet at all.

Horrible service, wrong invoices every month, no follow up or problem solving to any error they've done. It was just horrible dealing with them.

I have a small 5 euro mobile SFR Red account. I have it simply to receive important calls from the mairie, and potentially artisans.

These calls are vanishingly rare, but because I live mostly in Ireland, where I only use wifi and the almost never used cellular connection (no mobile data), SFR have sent threatening texts about my 'abuse' of roaming.

I could hardly use the phone less. Its just here, in case I get a call - I've been waiting on planning permission.

Its awful. I already pay them 25 a month for a fiber connection in France as well. This is almost pure profit for them since I am mostly in Ireland, but still they bully me over this mobile account.

Its so frustrating as their 'support' is not supportive. The staff in the shops are appologetic, and can fix it - but why should I have to do that ???

My usage of phone calls outside France is virtually nil.
My usage of roaming data outside France is virtually nil.
I have sent and received

3 texts FROM SFR
6 texts FROM RED
5 Texts from RED welcoming me to Ireland
2 Texts from RED welcoming me to the UK
2 advertising texts from REDbySFR

1 advertising text from Norauto
1 text from LaPoste
1 text from a delivery guy

2 Spam texts

3 Security texts from my bank in France

9 Texts from Amazon (though I think they are just mirrored on my French iPhone from my Irish iPhone)

So 18 texts from RED/SFR
17 from all other sources, including SPAM, advertising and 9 that I beleive were sent to a different number, but mirrored via my Apple ID.......

And they have the gall to tell me I'm using too many texts and abusing roaming rules !!!!!!

I was excited to travel across France with my wife for our honeymoon and purchased 2 eSIM cards in advance.
On the day of our arrival the eSIMs did not work so we were forced to purchase 2 SIM cards with Orange.

I contacted SFR and got told there was a technical issue, I asked for a refund and provided proof of purchase + bank statement.

Since then, they never refunded me. They say someone will contact you but they don’t. The online chat is friendly but empty promises. I once call them and got hung up on.

A very sad and stressful situation. You are better off with Orange

Benjamin in the Angers boutique was amazing. Customer service was 5/5. Highly recommend.

Boutique
50 Ave Clichy 75017 Paris
Le top !
Un grand Merci à Harold et Marc !
Très professionnels et Adorables !

Unbelievably bad. Consistently very poor. The saga of poor service and non-internet connection whilst paying is so long I can't write it here. Maybe all French internet companies are like this but these guys seem to be in a league of their own.

Worst worst WORST!!!!!!!!! service provider you could get in France.
Once they have your number they will just keep calling you 10 times a day to try sell you another "better" service plan and then they want to know the reason why I wanted to cancel the contract???????

I was using a different mobile operator. They told me they would reimburse whatever fees needed to switch when I switch to them, and then when I receive the facture they told me they don't have reimbursement policy for switching mobile plans. Costed me ~100e for no reasons.

Cut of our Wi-Fi overnight, and sent a phone message to say, we are sorry your leaving us, we had not at anytime cancelled our Wi-Fi with them, we spoke to them to find out why, they couldn’t give us an answer, but wanted to charge us for the re- connection and told us that it would be 10 days for an engineer to re- connect, absolutely appalling, have now gone with Orange

Stealing money from your account and not giving it back, toxic personnel and the worst customer service. Avoid at all costs if you don’t want them to take money from your bank account, for “additional services” you never asked for + every month it’s a new “service” you never even heard about… SFR was taking 100€ per month, then 200€. The customer service didn’t help at all, they said they fixed it, but they kept withdrawing crazy amounts. Switched to Bouygues, and couldn’t be happier! 20€ per month (no extras) and everything’s working perfectly :)

Omg! It was awful experience at SFR Paris République. The salespeople are trying maximum to sell. I could not feel confortable in the shop.
there were more sellers than clients it tells everything !!
they will just trying to sell most expensive services without knowing what you really need…
I will never go back to SFR!

Thanks SFR for for 1 month without internet and still counting with no solution so far. And also for tricking my sick mother into paying for a special councelor that you told her was gonna help with the issue but turned out to be only to help us with bills which we dont need nor wanted.
Every week you promise internet will be back and then tell us it will be next week. Every time you said technicians will call us they dont. Last time he didnt even show up. Amazing service really. Good job being so bad. At least all my friends can be amazed at how stupid this situation is. Thats why you deserve 1 star and not 0.

I have been a customer 4+years.each year the increase Internet box
I was charged e5 a month for a boite De poche as Internet was dropping out. Boite de poche do not work after a years agreed to be sent back
Refused a refund fir a unit that did not work
2 months ago they agreed to reduce mkntjly from e40 to 20
Today this was denied
So agent lied to me previously
These people have terrible customer service

Absolutely shocked how rude and agressive the customer service is. After having wifi down for a week, while being a professional who works entirely at home, I tried everything on the application to resolve my problem and had to in the end call for assistance. This woman was passive agressive from the beginning only to get angry with me, start raising her voice and cutting me off when I tried to provide details and ask further questions regarding her suggestion.

She was absolutely no help whatsoever and in the end just made me feel bad when I was just trying to get my problem resolved. She refused to give me her name or let me speak to a manager and then hung up on me. I have been with SFR for 6 years, have had a number of agressive customer service agents but this was by far the worst. On top of that, it's not even possible to report the problem.

I regret having subscribed all these years and supported a company that regards their customers in such a way and I am changing providers despite the inconvenience it will cause.

My 83 year old mother-in-law has been left without a wifi connection for three weeks - and still counting - yet this company are totally incompetent and unfeeling. Five times they have promised a technician will call and five times nothing. No apology is forthcoming just rudeness and shouting from the receptionists with whom we converse. A total Mickey Mouse company given 1 satr because I couldn't give fewer.

Menteur qualificatif SFR le 4 mai on m'assure que le tarif de ma box de 21€ sera reconduit bonne blague le 15 mai ceci est impossible mais on me propose d'autres contrats très drôle bien sûr je vais leur faire confiance

Loss of service twice in April - for 1/2 day then for 4 days. No information about what went wrong. The date given for the restoration of service on the second occasion was constantly postponed. The compensation for the loss of service (8€) was inadequate. When I remonstrated by telephone, the response was curt & uncivil!

Since posting this review, SFR Customer Service contacted me to apologize for their poor initial response and have doubled the compensation they offered. So... 1 star to 3 stars.