An absolute shambles of a company. No prior warning or signage of a road closure for works. TFL only informed on the morning the road was closed. No bus service and one bus was trapped behind the barr... See more
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Out of the blue, received a letter today (via the post) - "unfortunately we've not heard from you about missed payments" (PLURAL) - threatening to involve a Debt Collections Agency - UK Search Limi... See more
I had a credit on my account at the end of a 6 monthly billing cycle, which amounted to around 2 months payments. So politely asked for this to be refunded, a simple request you would think! However a... See more
15% increase in water charges 2024 A total rip off. Modern day Robbery. This 15% increase far exceeds the inflation rates RPI (retail price index) & CPI (consumer price index) Lining the CEO Ian... See more
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Company details
Written by the company
Supplying water to 750,000 people in parts of Surrey, Kent and south London. Call 01737 772000 in an emergency.
Contact info
London Road, RH1 1LJ, Redhill, United Kingdom
- 01737 772000
- communications@seswater.co.uk
- www.seswater.co.uk
1.8
Poor
88 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Where to Begin
Where to Begin? My experience with SES water has been bad for over a year and a half.
1. I only received my bill every 6 months, since my meter can only be read by an SES Water employee.
2. The bills were high and even after following all their water-saving tips, they didn't change almost anything (£10 difference from one bill to another).
3. Although I have an online account and requested my bill to be sent electronically, I still received the Bills in the mail. Except for the last 2 bills that I paid but I haven't receipt by any means, just the money deducted from my account.
I tried to call them several times without luck and you have to send several messages in order for them to reply to your queries after 14+ days of waiting. This is outrageous.
29 April 2022
Unprompted review
Totally rubbish company
Totally rubbish company
with rubbish customer service (don't even think they know what it is!)
Claim to help people in difficulties but don't!!
7 July 2021
Unprompted review
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