turboSMTP Reviews 651

I’m very impressed with turboSMTP! The setup was easy, their platform is user-friendly, and customer support is quick and helpful. My email delivery rates have been outstanding, with messages consistently reaching inboxes. Highly recommend turboSMTP!

good experience. thanks to fatma for the attention

Great support, Issue was resolved

Amazing support from these guys helped me get setup on a product straight away via there in website chat. Thanks a lot Fatma ❤️

I've been using it for months. They have technical problems such as they mark all gmail emails as opens even if unopened and the clicks info is not accurate. The main issue is they close my account for no reason every few months and have to beg to reactivate it. Moreover, it has been 16 days since they cancelled but still no refund.

I was looking for an easy solution for my package Dolibarr for sending mails. I was fighting again many solutions. This one is great, easy to configure and the support was reactive fast and constructive.
At least knowing DNS configuration is needed but in case you don't know they are helpfull.

Thank you Amira

Great service ...I have been using it for more than 10 years now

Support is awesome as well

I paid package to send emails and they ended my service right at the start. I requested refund but never received any waited long time

I paid the subscription of 100k relays and after sending a few emails in test manner the account was closed without understandable reason. This "business" is not willing to resolve the matter or provide explanation other than term sheet. I believe I lost the money invested to this

Woild give zero stars. I feel like scammed. They opened the service for pro (79 dollar package paid). I managed to send 1265 emails. At the ending the bounce rate was 1,19% / 15 emails bounced. They closed the account I believe quite after the sending. Service was open a few hours in this context.
This service is useless to anyone. Very unreliable. If they refund my money I will let this community to know. Currently only lost time to configs & 79 dollars. regret giving any of my details to this portal. Horrdi experience, never again

Right after payment and sending only one email which was legit email (newsletter confirmation) they blocked account as spam and said NO refunds will be given. SCAMMERS! STAY AWAY!

Fast and focus on solving problems
Great service

as pessoas são formidaveis, sempre dando atencao pra gente. obrigado

I signed up with turboSMTP and gave all details as asked like full name and address, phone number. Later I got an email saying I got not approved: reason doesn't match our terms and conditions
I replied and asked them to delete all my details I have provided. No response at all. I have my domain name since 2008 and run my email server at home using Linux and Zimbra also since 2008. I have only a handful of email addresses I use only for myself. I need an SMTP smart host as I do not have a static IP address. Anyway I do not like to provide private details and then be told I am not worthy of their service.

Paid for a set number of emails.
Configured the DNS records as instructed and ran the checker that confirmed all ok.
Set up my email complete with link to unsubscribe, website and privacy policy.
Sent a couple of tests to fine tune the email layout.
Generated a plain text copy and ran the spam check all good.
Started the sending and after a say 150 emails I received an email to say that they couldn't verify the domain.
I checked the sending log and saw errors starting to appear so aborted the send.
Then received an email saying my account was closed as I was spamming.
Used the chat to try and resolve this only to be told account closed, find another supplier and no I wouldn't be getting a refund as they deemed I was spamming and that was that
So folks look for another supplier or risk losing your money.
You have been warned.

In response to your reply. The only links on the email where to the website which is a business that has been trading for many years, a link to the privacy policy and to the unsubscribe page.

With regards to reaching out to you I have submitted a ticket #9880666 to which I have not had a reply!

UPDATE!
It's now 3 days since I submitted the ticket number #9880666 and so reply.

UPDATE!
I submitted another ticket #510757 asking why they had not replied to my first ticket and of course I attached a copy of the original ticket.

The reply to the second ticket was "your account has been closed and we have no more info about this in such cases"

My reply was "Your reply is not acceptable.
Please tell me why my account has been closed and supply supporting documentation as to how this decision has been reached."

Now waiting for a reply for which I have given the 17 December 2024 as the required date.

The help (from Abdullah) was fantastic. My issues are and were very complex and he stayed with me, sent information and maybe with help like this I will once more have my systems in order.
This was an issue with a bulk mailing and there were lots of issues.

If you look up reviews about this service online, you’ll find that most of them indicate that they close accounts for trivial reasons and do not offer any real assistance to help you become a legitimate user.

This is exactly what happened to me. I tried several times to sign up for the service, but each time they closed my account within just five minutes. When I asked customer service why this was happening, they responded with "Good luck, we cannot cooperate" without providing any explanation, as if I was begging them for a favor.

They seem to think their service, which many doubt is reliable in terms of deliverability, is the only one on the market, and that everyone would fail without them. There are better services out there that know how to respect their clients and provide real support to help you become a loyal user.

The people running this service don't value their customers and treat them with arrogance.

Another issue: I repeatedly asked the customer service team over a month if having a website was a requirement to join their service. Several representatives named Abdullah, Khaloud, and Merna responded that no, a website was not required. Great, I thought! However once I finished signing up, I was surprised to find my account immediately closed. After much persistence, I was finally told that I needed a website that met their specific requirements, along with other ridiculous terms.

I am confident that they would close my account even if I wasted time setting this up and then tried to register again. This is simply because they are an unreliable service.

To turboSMTP: I was about to sign up for your $400 package, but because of your customer service that drives customers away instead of helping them, I don't need you anymore.