ServeCo Reviews 

Absolutely the worse, Constantly denies all my claims despite me being covered for 5 years. Unprofessional, subpar services and will be taking them to small court!

I would give zero stars if that were an option. I paid $1992 for pet protection plan for a sectional and recliner purchased from LaZBoy. Covered items include scratches caused by pets. I submitted a claim for scratches and was denied for it being "normal wear and tear". I called to ask them how it could be normal wear and tear and was then told it was an accumulation because it was more than one scratch. Explaining again that a cat will produce more than a single scratch in one incident, I was then told it was now determined to be "preventable". So they clearly think they can use any excuse at all to deny repairing your furniture. If I had known this is how they would be to work with, I never would have spent a dime on a protection plan let alone almost $2K.

Echoing the other reviews here. Purchased a Lazboy recliner a month and a half ago and after jumping through hoops sending photos and video to serveco they will not come clean a stain. The reason they gave because it was a stain over time, which it wasn't. I did ask for my money back for the service plan. They agreed to pro rate a refund. Time will tell. Havent received the refund as of 2/3...

My dad is a retired New York City fireman. Suffering from four different types of 911 related cancer in 11 different parts of his body. He purchased an electric recliner from La-Z-Boy in order to help him get up and out of the recliner. The most severe and painful cancers being in the base of his spine, and in the spine just below his skull.

I contacted serveco two weeks ago. Three days later I received an email requesting pictures model number and extended warranty numbers, which I provided. I waited a week and did not hear a thing. I called lazy boy, to let them know that the customer service was terrible. The La-Z-Boy employee told me they would be calling serveco and that I would be getting a call from the resolution department. We’re still waiting, and have ordered another chair from a different company. I wish my parents had looked at serveco’s reputation before they handed the money over to La-Z-Boy for the warranty. It’s basically worthless.

I purchased a DreamCloud mattress and bedframe. The remote didn't work for the bedframe. I called DreamCloud, the referred me to ServeCo. It's been almost a month, I have provided the serial number several times and they are still asking for the serial number again. I even call and provided the serial number to a ServeCo rep. I wish I'd never purchased the bed at this point. I can't even use the remote to raise/lower the bed, use the massage etc.

useless, they sent parts for my Lazyboy couch 6 months ago, it is still not fixed. Then they assign me to another company , SAW furniture repair, their tech couldn't get a bolt out of a 2 year old couch. Shame on Lazyboy, Servco and Saw, still have a several thousand dollar couch that doesn't work

If I could give 0 I would! Horrible care and they find every excuse to deny claims. We purchased Platinum plan We have had to replace USB ports once then those went bad and they shipped more ports after about a month. However tech didn’t show up for over 2 months after. We put them on ourselves after waiting for at least a month I’m sure it was more, claim was file at first of May 25 and they showed up 11/20/25! I also reported leather finish worn or came off in small area about 10” wide but rest of the 3 seats the couch has, had no problems… clearly defect but they deemed it normal wear!!! $3000+ Leather couch and a section 3” by 10” finish come off yet 6’ couch rest is fine…. Not normal. I might add the household has 4 adults and 3 children and 2 small dogs and this is only issue with the entire couch finish.

Stay away from any purchases that offers SERVECO warranty!

This is the 3rd visit from ServeCo for furniture repairs. The first to the technicians missed the reported service window by 1 and almost 3 hours. I asked for this appointment to be the first appointment of the day and was told they would put it in the comments. I received an email and text at 8PM tonight saying they scheduled the appointment for between 2:30-5:00PM tomorrow. Of course they send the notification out after hours so you can not contact them to re-schedule or complain. Well they will have to reschedule it for another day. THEY are a HORRIBLE service company that does not put the customer first.

I bought a couch with a serveco warranty. Unfortunately my claim was denied and even though a woman on the phone said yeah I can see the damage I’ll put it back through they STILL denied it.

My couch is just under 3 years old when I put the claim in and the warranty is for five years. My couch says, had broken wood pieces and no longer stays together where the sectional is. They asked how it happened I said I don’t know it’s just from being used we have kids kids sometimes jump on couches (not often as we redirect our kids because we don’t allow this in our home) and they basically said yeah that’s not covered.

Utterly terrible business practices. They refused to honor my furniture protection plan, which cost me hundreds of dollars. I will not purchase anything from companies who use ServeCo as a third party provider.

Would give zero stars rating, if it were possible. As an AI summary of this company states, the timeframe for addressing approved claims is lengthy and there are many poor reviews. I received 3 letters promising a tech visit in 48 hours. No tech ever contacted me for an issue with a remote control for an adjustable bed from Mattress Firm. I submitted the service request online via the Serveco platform a month into the original warranty. I later sent 2 follow-up emails and never received any reply. Amazingly, in checking the online status of the request, Serveco lists it as "COMPLETED" although their technician has NEVER come to my house. **Update** I called Serveco & was told the case was closed because the technician had attempted to call me twice with no answer. (but the had a valid email address) They almost instantly stated the "wrong telephone number was punched into the order". The agent reissued the request & I did get a confirmation email. **UPDATE #2 Serveco sent an email on 9/25/2025 stating that my service request was routed to "WebTech" and that I would be contacted by a tehnician within 48 hours. As of today, 10/02/2025, 144 hours later, I have not been contacted. My service # is not in their online system any longer. At this point I have a $2k+ adjustable bed from ***Mattress Firm*** and the remote does not work. I will not pursue this any further. I do not want their employees in my home, if they are this unreliable.

I echo many of the reviews. Total waste of money. If you read every single word in the warranty they basically cover NOTHING. Which I unfortuantely found out after the fact. I bought the extra pet protection for 5 years. After about a year, all of a sudden little threads starting pulling out from the fabric all over the back cushions. I don't even think my dogs did it based on where the threads were and that my dogs almost never go on the couch. Claim was denied as not covered.

It is a scam. I purchased the Pet coverage for a couch I just purchased in February 2025 and recently filed a claim for urine soiling from my dog from a single incident. turns out it has to be "cumulative" damage...so they didn't cover it! I am LIVID. Whats the point of having this coverage if all they do is find ways to decline the claims. Now I have a dog pee couch and their cleaner sucks and did nothing. I can see now that all of their reviews are bad...how are they still in business

This company is a scam. I bought a Lazyboy couch that had a warranty for the reclining mechanism but when I contacted ServeCo to service the “still-under-warranty” broken mechanism, they strung me along for months, feigning understanding and an intention to fix the issue and yet did absolutely nothing about it.

Bought their total care Plus furniture pet warranty from lazy boy. It took them over a month to tell me the little hole that my dog made was not covered after that had already told me a kit was sent to me to repair that damage that the dog did. i do not recommend anyone to buy any type of warranty from serveco they do everything they can not to honor the warranty

They will absolutely find a way not to honor their warranty. After numerous photos and questions answered, this was over a 2 month period that included me emailing them numerous times for a response, they denied my claim. The reason given was that I was not sure what caused the stain and I did not know the exact date it occurred. I was just being honest. So if you are filing a claim I suggest you know the exact time stain occurred and what caused it and if not make it up. To be honest they will probably still find a way to not honor the warranty. Or they will continue to drag their feet and not respond in the hopes you will just give up.

Do not waste your money on a worthless warranty.

I bought a couch from Natuzzi and purchased the stain protection plan from Serveco. Very unhappy their service. Stay away. Would never purchase again.

The couch we purchased from Natuzzi had a microfibre fabric which was supposed to be their most stain resistant fabric. This was reiterated to us from the sales team and an important aspect of our decision. We also purchased the fabric warranty from Natuzzi through their partner Serveco. We were told that this would cover all stains up to 5yrs and they would come out and address any issues within 30 days.

This is where the problems began.

We received the couch at the end of December. The microfibre stains easily. It also is a magnet for picking up hair, showing dust, etc. I can deal with those issues but the staining is a real problem. Drop a crumb on the couch and try to wipe it and you end up with a blotch. We tried to clean this with a damp paper towel and that left a small ring.

So, we put in a service request and were told that they would not accept the request without a contract number.

That led us to a 6wk process of going back and forth with Natuzzi sales rep and Serveco to try and get a copy of our contract. Serveco stated that is should have been handed to us on delivery and they cannot help any further. Natuzzi stated that the did not know what contract that Serveco was referring to. I have countless emails back and forth and phonecalls until I told the Natuzzi rep that I was going to write a bad review unless I got a response. I was then finally sent a contract from Serveco on Feb 28.

I was then told by Serveco that they would not fix the issue because as stated in the contract (the one I never received) I was supposed to clean the stain with a clean DRY cloth and I used a clean DAMP cloth. So, the claim is not allowed.

To be clear, Serveco states that they cover all stains including Liquid marks, rings, or household heat marks. So, if I spilled water on the couch that would be covered but because I used a damp cloth to wipe up a stain it is not covered.

When the supervisor from Serveco called me today to explain why they were not covering the stain, I called out that I had another stain on a different part of the couch and would submit that as a ticket. She then informed me that that would be an accumulated stain and that was not covered. How they determine a regular stain vs. an accumulated stain is beyond me.

This is a terrible service company going to ridiculous lengths when they simply could send somebody over to take care of the stain. I paid $800 for that contract and close to 15K overall for the couch.

Serveco - you provide terrible service. It's just like a scene out of a movie where an insurance company makes the process of getting a claim approved so incredibly frustrating that the consumer just gives up.

This company supposedly provides additional warranty on Lazy Boy products. DO NOT FALL FOR THEIR SCAM. ITS A COMPLETE RIP-OFF. once something is wrong, they refuse to cover it. Waste of money. Hopefully, they'll go out of business soon. Horrible, dishonorable business.

Extremely disappointed with ServeCo. Despite paying for a protection plan, they denied my claim for damage caused by my cat within 24 hours, falsely citing exclusions for 'repeated use.' This damage happened in a single day, not over time, yet they refused to honor the coverage. Their terms seem intentionally vague and designed to avoid fulfilling legitimate claims. I won’t trust this company with future purchases or protection plans.

February 5th, I received a call from their manager, who informed me that they will not provide any proof of their decision. She also stated that the denial was made by their customer support team, contradicting their previous claim that it was decided by an expert. Isn't this ridiculous? Additionally, they refused to send me any further correspondence and advised me to seek a detailed explanation through the court—which I fully intend to do.
Stay away from them! They are completely unreliable and dishonest.