Just perfect service. Purchased a Boldr Venture field watch from SW. The product is great, the service flawles: quick, reliable (I was ordering from within EU), the watch was very well protected by so... See more
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Review summary
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Can't be more happy than this! I've just received my new OceanX Sharkmaster. The shipping has been super fast, the quality of the packaging was not only solid and sturdy, but clearly delivered wit... See more
Company replied
Other stores should learn from SeriousWatches how to ensure customer satisfaction and make him purchase again in the future. I've never seen a purchase so safe and tastefully packaged, with lightning-... See more
Company replied
Serious Watches and in particular Mark are amazing. They are quick reply, friendly and offer great value for money. I wouldn’t hesitate to recommend them to anyone considering a watch purchase. They d... See more
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Company details
Written by the company
We love watches! Based in the Netherlands. Serving the world. Authorised dealer of: BOLDR, Edox, Formex, Maurice Lacroix, NTH, OceanX, Orient, Raymond Weil, Seiko, Sinn, Zelos and more.
Contact info
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Another great purchase from these guys
Another great purchase from these guys. Easy to use website, regular updates and fast delivery 👍🏽
12 January 2026
Reply from SeriousWatches
Thank you so much for your kind review and your continued support! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
SEIKO 5 SPORTS PINK PANTHER EDITION
Special watch with wonderful dial.
The SW service Is always the top
12 January 2026
Reply from SeriousWatches
Thank you so much for your purchase and your kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Very easy to deal with
Very easy to deal with, ships promptly and fast , watch was well packaged and protected . Watch arrived in condition as described. This is the second watch I bought from them .
12 January 2026
Reply from SeriousWatches
Thank you so much for choosing to purchase with us once again, we truly appreciate you coming back to us! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your purchase and your kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your purchase and your kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Great experience ordering
I had a great experience ordering from Serious Watches. I had been looking for a kind of rare watch that no other website carried. Serious Watches had it so I didn't hesitate to order it. I ordered it on the 5th of January and it arrived on the 9th. It was extremely well packaged. I am 100% ordering from them again.
6 January 2026
Reply from SeriousWatches
Thank you so much for your purchase and your kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
The quest of the le jour reverse panda!
Great purchase experience,loved the quick process and being informed when my delivery was coming by email was great on you part! However Fedex was not so great to deal with,i was home all day Sunday and they scheduled the package out for delivery and mentioned they attempted to delivery but i was not available,not so!!! I was home all day and not a ring at the door! Any how i really am happy it finally arrived and love the watch thank you Serious watches! Dhl is would have been my prefrence of choice in delivery company and i never had any issues with dhl,just my thoughts,cheers!Did i mention i love my new le jour chronograph!🙂
27 December 2025
Reply from SeriousWatches
Thank you so much for your purchase and your kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures! I am sorry to hear about your experience with our courier, we will keep your feedback in mind for future orders to your location.
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Terrificante service!
PROFESSIONAL INFORMATION ON THE ITEM AND ON THE TRACKING OF DELIVERY.
EASY TO PAY.
PERFECTS PRODUCTS.
29 December 2025
Reply from SeriousWatches
Thank you so much for your purchase and your kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Packaging was exceptional
Packaging was exceptional - seriouswatches.com really has No equal here! The watch was bought as preowned and was in even better condition than expected. Basically like new. Fantastic - nothing less.
24 December 2025
Reply from SeriousWatches
Thank you so much for your purchase and your kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
SW is great
SW is continuing to be a great example of an honest business with clear communication, swift delivery and wide range of offerings.
I'm completely satisfied after my fourth purchase.
18 December 2025
Reply from SeriousWatches
Thank you so much for your your continued support! We hope that you will enjoy your new watch will be a great addition to your collection!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
The Best Watch Store in the EU
As always, a top-class collaboration. At this point it’s no longer a surprise. Super fast delivery - basically I placed the order yesterday, and today I have the watch I wanted on my wrist - at the other end of Europe! The most competitive prices! And on top of these prices, which are already the best on the market, if you’re a long-time customer you also get a VIP discount! And the watch itself is absolutely wonderful!
Oh, and let me not forget a very important aspect, especially since I’ve recently become passionate about watches and am a shy collector (I’m still at the beginning, as I haven’t yet passed 100 watches…) - SeriousWatches also does an extremely rigorous job of selecting the brands and watches they promote. For me, the very presence of a watch on the SW website is already a guarantee of quality and value.
Last but not least, Mark (SeriousWatches) is among the friendliest, most cooperative, and most helpful watch dealers I’ve ever had the chance to work with! Seriously, what more could we wish for? The answer is: SeriousWatches!
19 December 2025
Reply from SeriousWatches
Thank you so much for your kind review and continued support! We hope your latest purchase will be a great addition to your collection. I will make sure Mark reads your kind words, that will definitely help him through our busiest time of year!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Great customer service!
I unknowingly bought a timepiece that was not guaranteed to arrive in time for Christmas; they went over and above to make sure I had communications regarding my order and, eventually, the gift in time! I will definitely purchase from them in the future.
19 December 2025
Reply from SeriousWatches
Thank you so much for your purchase and your kind review! I am very happy to read that your Christmas present arrived in time!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
The experiece was very positive
The experiece was very positive. Received a handwritten thank you letter from the seller. My watch was nicely packed as a gift. Shipping was quick. No hassle buying. Had no problems with the watch so have no experience in this respect.
19 December 2025
Reply from SeriousWatches
Thank you so much for your purchase and your kind review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Very transparent and smooth process
Very transparent and smooth process. Prompt response and guidance. I strongly recommend these guys.
12 December 2025
Reply from SeriousWatches
Thank you so much for your purchase and your review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Fast shipping and very reasonable price
12 December 2025
Reply from SeriousWatches
Thank you so much for your purchase and your review! We hope that you will enjoy your new watch bracelet very much and can wear it on many adventures!
If we can ever do anything for you, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Reliable and trustworthy
This is the second time I’ve bought from SeriousWatches, and I have to say the service is excellent. The shipping was fast and the watch arrived in perfect condition. I recommend this online store. It’s reliable and trustworthy.
10 December 2025
Reply from SeriousWatches
Thank you so much for your purchase and your review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Amazing watch
Amazing watch, amazing serious watches team customer service and always friendly, fast and professional approach 😊😊👏👏 just love it. Thank you very much 😊
3 December 2025
Reply from SeriousWatches
Thank you so much for your purchase and your review! We hope that you will enjoy your new watch very much and can wear it on many adventures!
If we can ever do anything for you, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Highly recommended store,but this time I had to return the item
Hello,I received the item very quickly and very well packaged and protected as always.However,in this latest purchase from the store,I had to return the item because it arrived with a very visible defect on the bezel next to the crystal.It's quite possible it was damaged during shipping;it happens sometimes,and I've had several similar cases with similar damage.
I sent the store a photo of the defect,we discussed it,and they accepted the return the day after I reported the issue.They also sent me a message with the complete return process.
Perhaps one area for improvement is for the store to offer free return shipping when an item arrives with a defect.
I finally received the refund a few days after receiving the returned item.
Otherwise,everything was great,and it will be a pleasure to continue shopping at Serious Watches.
Best regards!
Armando.
4 November 2025
Unprompted review
Reply from SeriousWatches
Dear Armando,
Thank you so much for your review! We're sorry that not everything went as it should, but we're very glad to read that it was resolved in the end.
We're using your feedback to change and improve our service further and we took it very seriously and it was also discussed with the colleagues who worked on your case.
It has always been a pleasure getting beautiful watches on your wrist and we look forward to a great 2026 sharing our joy for horology with you again!
Best regards,
Kim
SeriousWatches
My first time using SW and I am…
My first time using SW and I am Seriously impressed. Fantastic value, fast delivery, duties and taxes all as expected, great comms... and the watch....well it is perfection and you were one of only two remaining stockists. Thank you so much. I will be back for sure.
28 November 2025
Reply from SeriousWatches
Thank you so much for your purchase and your amazing review! We're really glad your beautiful watch has safely landed on your wrist!
We hope that it will make an amazing wrist companion and if we can ever do anything for you, your Dutch watch friends are at your disposal!
Best regards,
Wies
SeriousWatches
SERIOUSWATCHES ARE SERIOUSLY SERIOUS
My first encounter with SW and I have zero regrets , I bought a beautiful SEIKO but you all know the watch so will tell you why I said that SW is seriously serious .
- great website backed up with videos .
- huge variety of watches from all around the world including micro brands .
- the delivery was very fast to my door step .
- now the serious packaging was surprisingly beyond serious , I thought the package inside was an EGG ( figure of speech ) , the way the watch is protected inside the box was so professional that I called the delivery box the GSHOCK BOX , very respectable detailed bill inside an envelope.
I seriously recommend SW cause everything is exactly as the website described plus xtra protection.
Thank you SW .
28 November 2025
Reply from SeriousWatches
Thank you so much for your purchase and your amazing review! We're really glad your beautiful watch has safely landed on your wrist! We really appreciate your feedback on our packaging, I' m glad it did its job well!
We hope that it will make an amazing wrist companion and if we can ever do anything for you, your Dutch watch friends are at your disposal!
Best regards,
Wies
SeriousWatches
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