Sephora Reviews 

Kindly be advised that I continue to await response expediently from a communication from Sephora Legal / France dated Thursday, October 31, 2024 for immediate resolution of a reimbursement which I am owed from Sephora Collections and Sephora France.

Kindly be advised that I wrote today regarding the herein attached Settlement Agreement (signed by me on October 23, 2024), now fully executed by both myself and Sephora Collections (S+, Sephora). Please be further advised that I have since provided my personal banking details to ensure expedient payment of this Settlement on or about October 23, 2024, I continue to await confirmation of this payment from Sephora Collections (S+) and was advised that this information would be provided by Monday, November 4, 2024. To date, I continue to await the confirmation of said settlement payment and I wish to finally ensure this information expediently today — Wednesday, November 6, 2024.

To note, I have just received the fully executed Settlement agreement signed by Sephora (S+) as well (November 4, 2024 — attached herein). As Sephora Collections had advised that this matter and settlement payment should be confirmed by Monday (November 4, 2024), but the company continues to ignore my plights for assistance ! The company signs a settlement agreement then does not follow through on reimbursement payment -- unethical and unlawful behavior.

This is extremely important to confirm this urgently, so that I know if I need to provide a different bank account information for the settlement payment.

I would be very leery on doing business with this company as they do not follow through on promises, legal documents and agreements ! I request immediate contact from senior management to resolve this egregious matter !

This has honestly been such a frustrating experience and it puts me off shopping in the future.

Not only have I waited beyond the claimed timeframe for my delivery, now that I have finally received my delivery, I would like to return an item.

I have gone through the app to return the item, and I keep getting a message to say that the order number is not being recognised. I don’t understand how that can be, as I’m literally copying and pasting the order number.

 All I want to do is return this item.

How can this be done?

This is an error on your end, but i essentially am the one made to suffer while I chase you on the issue. 

I can’t return my item  in store, and you can’t give me an ETA as to when this issue will be resolved.

This is absolutely ridiculous.

So how am I meant to refund this item? 

You’ve basically said “sit back and wait until whenever”

No eta given on when someone will get back to me. And I can guarantee no one will.

The most incompetent and frustrating experience ever

I honestly regret buying anything. It’s been over a week now

Terrible costumer service! Ordered my package with a worth of €300,- in it. It would get delivered in a parcel locker. Went there, used the code I got from DPD and there was no package in the locker. They keep telling me the package got delivered since I used the code to open the locker with the code. I hope whoever found it funny to take the package, I hope your very happy with it. Tried contacting them about a 100 times and got the same exact answer every single time. Even called Chronopost and told my story in English even though they almost only speak French. It’s really annoying since they are the only website who sell certain brands and they know it damn well, so they know they can do their customers dirty since most people will return anyway.
Worst Costumer service I have ever experienced.

Good purchase experiences from Sephora.fr website multiple time. Product always shipped quickly on good condition. Never an issue.

Returned item I bought in store via mail due to allergic reaction. I have proof and email confirmation from Sephora item was received in their warehouse. For 9 months, I have been trying to get a refund for €95. They keep claiming I was issued refund—but I have not received. Called my bank and issue with Sephora. Zero help from Sephora to resolve. And I lost €95.

I have not had any significant issues with my purchases. I wish the delivery was as fast as Fenty; however, my items usually arrive within about a week. I earn points. I've liked my experience thus far

I know lot about makeup and skincare and everything thing you ask me I will Anwer I know a lot

I think the prices are too high and they should make the prices more affordable

They're simply scammers, they sent a defective perfume and never responded to my mails.

Order 17039522846

Gabrielle from Sephora in Westfield went above and beyond in helping me with a query.

I love they products, the only bad thing is they left children of ten enter the store and some products are destroyed and you can even see the product anymore

This review is a follow-up to my first disappointment. This one refers to a live chat with someone, let's say a she. She is flat out lying. The person said I received a response to my complaint and that I should respond to it. I copied the (clearly automatic) response, the person says there is another mail that they sent (yeah right). I am then told to write to the mail for customer service (since they don't speak English on the phone, I was using translation).

I wrote the number of my order in the email heading, and these clowns responded and said that they will consider my case after I send them my order number.

Yeah, trust the reviews here. They are borderline scammers.

MY ORDER WAS MESSED UP ITS ORDER NUMBER 7035984552 AND NOW THEY WONT GIVE ME A REFUND ONLY VOUCHER OR REPLACEMENT WHEN THEY MADE ME WAIT A WEEK

On 20/01/2024 I had the worst treatment in this shop at 19.58 I paid by card 308.85€ they said money didn’t arrived !!!!! I showed them from the card balance it is paid they said wait and we check I waited 30 min then the manager of check out miss Justine came and said no money arrived even it is clear in my balance it is paid so she took the purchased item by force from me and said if u like to have them pay again so I paid again and the 2 payments were clear in my balance of the card I requested from her latter that I paid twice form same products and I have to pay only one time so I can show it to the credit card management to pay only one time she refused I am sure they plan to push me to pay twice I never treated bad from any shop like that before 😡

The staffs are si rude
Ni service mind
Dissappointed

To build on my last review, I called their customer service was assured that if I placed a second order, it would go through without problem. Spent another hour doing that and just noticed it was also cancelled, siting out of stock. The worst!!!!!!!!!!

Went to Sephora store in Corfu town to spend daughters birthday money and experience was awful. Staff were unfriendly and treated us like shoplifters by constantly following around us in store and not being helpful or friendly in any way.

I recently had the pleasure of shopping at Sophara, and I must say that my experience was nothing short of fantastic. From their exceptional customer service to their competitive prices, this store has truly left a lasting impression on me.First and foremost, the customer service at Sophara is top-notch. The staff is incredibly knowledgeable, helpful, and friendly. They were more than willing to answer all of my questions and provide expert advice on the products I was interested in. It's evident that they genuinely care about their customers and go above and beyond to ensure a positive shopping experience.