Sense Aroma Reviews 

489
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders are processed very quickly, arrive securely packaged in protective bubble wrap, and feature wonderful products like aromatic essential oils and decorative lamps. People also appreciate the absolute ease of navigating the online ordering platform and receiving prompt, helpful customer support when minor issues happen. Some reviewers were not happy with certain product specifications, mentioning missing wall plugs, unstated USB connections, or minor wear on decorative items over time. A few consumers also noted occasional delivery hiccups, such as parcels being left in exposed spots or experiencing slower transit times during busy periods.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the high quality items... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders arrive quickly and on... See more

Quality

Clients share positive opinions on quality, highlighting that items are well made, beautiful, and arrive well... See more

Order

Reviewers mention positive feedback about order processes, highlighting the easy online ordering system and... See more

Service

Reviewers highlight positive aspects of service, describing it as brilliant and fast every time. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An amazing experience shopping with Sense Aroma. My items were shipped the very next day, were packaged beautifully and arrived the day after. I ordered two wax melt burners and they are fabulous. I c... See more

Rated 5 out of 5 stars

This is a lovely silicone night light, very cute. It’s a bright light colour with three levels of light, quite bright when on the top level. It arrived on time, well packaged & was kept informed of i... See more

Rated 5 out of 5 stars

I got my dargon fountain a few years ago now, and my water pump broke. I ordered another one, it was a very good price compare to others on the market, very quick delivery, and packed well when arrive... See more

Company replied

Rated 5 out of 5 stars

This is not the first time I have ordered from Sense Aroma and as always I love the oils and I purchased a new diffuser. It arrived before the estimated delivery time and well packed. The website is e... See more

Company replied


Company details

  1. Home Goods Store
  2. Aromatherapy Supply Store
  3. Decoration and Interior Design Store
  4. Gift Shop

Written by the company

The UK's Aromatherapy experts specialising in wellness and relaxation. We're on a mission to help the nation create soothing environments in their own homes with the help of a wide range of products from Ultrasonic Diffusers to Wax Burners and everything inbetween!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

489 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(489)

64 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Very cheaply made for the price you…

Very cheaply made for the price you pay. The products don’t last! I purchased a caldera glass diffuser and within 7 months it has just randomly broke. Sense aroma said nothing they can do. I wouldn’t bother wasting your money on them.

3 June 2024
Unprompted review
Rated 4 out of 5 stars

Nice website easy experience and like…

Nice website easy experience and like the offerings however didnt like the misleading crystal infused bottles, they are not infused and you dont get 550ml water, and then having to pay for shipping both ways

25 April 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service!

I was only placing a small order. But they couldn't have been more helpful if I was spending hundreds! Other companies could take a leaf out of their book.

2 April 2024
Unprompted review
Rated 4 out of 5 stars

Should include a plug

I ordered a Robin/bird indoor fountain, lovely looking, but the wire it comes with is very cheap, and know plug? So had to use a phone charger plug, for almost £50 I do believe it should include, everything it needs.. as I didn't have a spare.

6 April 2024
Unprompted review
Rated 5 out of 5 stars

good

great service and products when concacted them fantastic BUT there aftersales team let them down contacted then several times and no reply

20 April 2024
Unprompted review
Rated 3 out of 5 stars

Wax Burner

Bought this wax burner in place of a different one I had for years. The design is different and appealing. However, it doesn't melt the wax! It only softens it, hence less fragrance for my wax melts!
I think that maybe the ceramic dish is too thick, or the plate does not get hot enough, (I can keep my hand on it). I am now trying to find a suitable dish/tray to replace.

Other than that, the product is ok. But it doesn't do the job it's supposed to do, so 3* from me

3 April 2024
Rated 1 out of 5 stars

Not great

Not great, they sent me someone else’s order? I am hoping I get my order corrected? They sent me the wrong persons invoice too so all in all I’m not very happy!

10 April 2024
Rated 5 out of 5 stars

Very efficient and quick delivery…

Very efficient and quick delivery spotted the item I wanted in a local garden centre but unfortunately not in the colour I wanted went onto your website and ordered the exact item £10 cheaper including delivery to my door definitely will use again thank you

15 March 2024
Unprompted review

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